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 Customer Service Associate

The UPS Store – Liberty, MO

Do you like a fast-paced, active job working with a close team of good people?

At The UPS Store in Liberty, our customers regularly leave great reviews because we are friendly, helpful, and efficient. We take pride in solving problems quickly and getting things done well.

This job is ideal for someone who likes staying busy and takes pride in being reliable.

Many of our team members live right here in Liberty or in nearby communities like Kearney, Pleasant Valley, and North Kansas City, and they enjoy working close to home with a team that serves local customers every day.

Some members of our team are younger people starting their careers who enjoy working with a fun group and learning new skills. Others are more experienced workers who enjoy staying active, helping customers, and having an interesting job that keeps them engaged.

What they all have in common is that they enjoy working with a good team in a job where the day moves quickly and is never boring.

Many of our best team members have been dependable high school, college students, or young professionals who enjoy working with a good team and learning how a successful small business operates.

Others are mid-career and late-career professionals who enjoy working with a good team, interacting with customers, and using their rich experiences to help customers.

And here’s a small bonus: you may even save money on a gym membership. This job keeps you active — lifting boxes, carrying packages, walking around the store, and getting your steps in all day long.

Schedule

Be available to work:

- Saturday and/or Sunday: 9:30 AM – 4:00 PM

- Several weekdays: Noon – 7:30 PM

Your exact shifts may vary depending on staffing needs. This position works best for someone who lives within a short drive of Liberty and can reliably get to work on time.

Pay & Professional Development

We offer a professional development track with bonuses, commissions, and incentives that bring total compensation to the equivalent of $16/hour or more.

This position is also a great opportunity to learn customer service, sales, logistics, and how a small business operates.

We welcome applicants who are fluent in a second language.

What This Job Is Really Like

This is not a slow retail job.

Every day, we stay busy helping customers ship packages, print documents, pack shipments, answer questions, and keep the store organized.

People who enjoy this job usually say they like it because:

- The day goes by quickly

- They stay active instead of sitting at a desk

- They enjoy helping customers solve problems

- They like working with a small, dependable team

One of the best parts of the job is the constant interaction with people. We talk with customers all day long, help them solve problems, and send them out the door happier than when they came in.

It’s a surprisingly social job. Our team enjoys working together, visiting with each other, and building friendly relationships with many of our regular customers from Liberty and the surrounding communities.

Responsibilities

- Welcome customers and identify their needs

- Help customers ship packages and explain shipping options

- Pack and process shipments safely and efficiently

- Assist customers with printing, copying, and faxing

- Ring up sales and explain products and services

- Monitor inventory and restock products

- Resolve customer questions and issues

- Help coworkers as needed

- Keep the store and bathroom clean and presentable

- Continue learning about the services we offer and how customers benefit from them

Qualifications

Experience in customer service, retail, printing, shipping, or sales is helpful but not required.

Successful applicants are:

- Friendly and helpful with customers

- Comfortable working on computers

- Able to stay organized and multitask

- Curious and willing to learn

- Good at teamwork and cooperation

- Open to coaching and training

You must also:

- Be legally authorized to work in the United States

- Be able to lift and carry up to 35 lbs several times a day

- Be comfortable standing and walking throughout the shift

- Be reliable and on time

- Have reliable transportation

- Live within a short commute of our Liberty location

Workplace Environment

We maintain a scent-free workplace. We do not use perfumes, fragrances, scented cleaners, or air fresheners because some customers or coworkers may have sensitivities to scents.

Benefits

- Company-matched Simple IRA retirement plan

- Paid sick leave

- AFLAC accident insurance

- Eight paid holidays

- Generous unpaid time-off accrual

- On-the-job training and professional development

Because we are an independently owned franchise, we do not offer group health insurance. Many employees obtain affordable coverage through Healthcare.gov marketplace plans.

Hiring Process

1. Apply online now. If you meet the qualifications and answer the screening questions correctly, you will receive an email, text, or phone call with the next steps.

2. Try the job before committing.
Qualified applicants will be invited to work one or two paid trial shifts.

This allows you to:

• See what the job is actually like
• Meet the team
• Decide if you enjoy the work

It also allows us to see how you interact with customers and work with the team.

3. Training and onboarding for successful candidates.

Apply now!

We are a UPS Store. But not just any UPS Store. We are a top-performing store because we have a great customer base and a wonderful team of associates. We ship a lot of packages and do many, many Amazon returns, and returns for cell phone companies, cable companies, and many others. We print a lot of business brochures, documents, and other items for our customers. We do notaries for customers and send faxes. We even do passport pictures for people. We are a busy and vibrant place. If you like your work day to go quickly, and to share a lot of smiles and chuckles with people all day long, while working side by side with some awesome people, you will like working with us.

Dress code and appearance: Employees shall adhere to the UPS Store dress code. Employees shall maintain good personal hygiene and be presentable at all times for customers. Face, head, and neck tattoos are not allowed. Excessive visible body piercings are not allowed.