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The candidate will join the Client Facing Middle Office (CFM) Team.

The CFM team handles middle and back-office functions for the (PSC) business lines, which include prime services, commodity clearing and global execution services.
The CFM team manages the operational, administrative, financial market processing, and clearing for over 80 exchanges globally. The team is held to the highest of standards, ensuring the client requirements are prioritized equally against market exposure.  In addition, the CFM team guarantees the control and security of transaction processing in accordance with current financial legislation.

       The execution and clearing controls of all operations performed by FO and clients

       The first level of control on operations and "quality" certification

       Customer Relationship Management, KYC, and all support during the life cycle of client trading activity

       Keep clients informed of all regulatory changes impacting operations

Client Facing Middle Office main responsibilities and tasks:

       Primary point of contact for clients regarding all operational queries for Listed Derivatives. This includes but is not limited to queries on trades and position management, client reporting, commissions and fees, regulatory topics and any ad-hoc queries that may arise during client's activity with SG. Cash and collateral management will be handled directly by the MTR CCR team, although middle office may be involved if the client requires escalation in this area

       Monitor and communicate with clients all trade life cycle events, e.g. allocations, breaks, transfers, expiry/market intentions until resolution.

       Co-ordinate upcoming expiries with clients to ensure full client intentions are known leading up to expiry, and then managing the delivery process in conjunction with the deliveries team

       Monitor physically delivered products at expiration; liaise with deliveries teams to ensure positions are accurately reported at the CCP.

       Manage client queries pertaining to trade life cycle and position reporting

       Correct exceptions on execution trades to ensure all activity is properly allocated  

       Operational/escalation point of contact for clients with the responsibility of maintaining and growing relationships

       Responsible for client bookings in relevant product databases versus external clearing houses/systems

       Preform and monitor key end of day controls to ensure that all risks are mitigated

       Fully understand booking rules and their impact on risk to firm during trade lifecycle

       Process and monitor post-execution allocation of all listed derivative transactions

       Proactively contact Brokerage Desks / Trading Assistants / Client Trade Support groups throughout the day to ensure bunched order allocations are received prior to the clearing house cut-off times  

       Monitor & accept give-in trades from other FCM's for clearing accounts

       Establish and assist with client check outs as needed

       Maintain accurate static data between clearing systems to allow straight-through-processing

       Develop action plans for recurring incidents, prepare post-mortems as required

       Identify / analyze / rectify issues related to the flow of information and data into the relevant systems

       Investigate and resolve daily trade breaks and escalate when needed.

       Process client position transfers ensuring all approvals and procedures have been captured

       Responsible for operational client onboarding and introduction of client to support teams

       Continuous interaction with clients to improve their experience with SG, partnering with clients on process improvements (SG and client side) and automations where possible

       Ability to set up client users and standard client reporting in the SG Markets Prime portal

       Capable of presenting system demos for clients

       Interact and support the SG front office through participation in forums such as business committees, client onboarding discussions and ongoing client profitability analysis

       Monitor internal controls in order to manage the key risk areas

       Monitoring of key KPI to ensure that risks are being controlled appropriately and any trends are reported and action plans are established

       Monitor operational risks (e.g. exceptions follow-up, pending trades, top day/historical). Ensure key risk items have been tracked, monitored, and resolved.

       To participate in (or lead where applicable) any projects that impact the ETD products

       Participate in Global and Regional communities to share best practices

Competencies

       Excellent interpersonal skills; able to communicate convincingly at all levels within the bank

       Attention to detail and promote a think outside the box mentality

       Strong written documentation abilities

       Coordination skills (across and between the teams in OPER and the business)

       Strong understanding of listed derivative market activities

       Compliant with confidentiality requirements

       Self-Motivated - Ability to work autonomously and be responsible for following matters through to completion

       Solution-focused, service-oriented and proactive

       Team player, open to share knowledge

       Possess a strong risk culture and reliable professional conduct

       Always have a client centric approach

Technical Competencie:

       Knowledge of Microsoft Office Suite, with a heavy emphasis on Excel (pivot tables, functions, etc...)

       Expertise of listed derivatives clearing workflow from trade execution to settlement

       FIS GMI

       Knowledge of exchange GUI's and SG internal systems (beneficial, not essential)