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Marine Service Advisor

Boat Service Marine Repair Customer Service Parts & Service Operations

Red Wing, MN | Full-Time | Benefits Included
Base + Commission $60,000$80,000+ Annual Earnings

Do you enjoy boating, spending time on the water, and helping fellow boaters keep their season running smoothly?

River Valley Marine of Red Wing is hiring a Marine Service Advisor to join one of the Top 10 Marine Dealers in North America. We are looking for a customer-focused professional who enjoys the boating lifestyle, understands the importance of exceptional service, and takes pride in helping customers maintain and enjoy their boats.

This role is ideal for someone with experience in marine service, boat repair, marina operations, powersports service, RV service, automotive service advising, or dealership operations who wants to build a long-term career in the marine industry.

If you enjoy being around boats, talking with boat owners, solving problems, coordinating repairs, and helping customers maximize their time on the water, we'd love to meet you.

Why Join River Valley Marine?

• Earn $60,000$80,000+ annually
  Join a Top 10 Marine Dealer in North America
  Full-time, year-round career opportunity
  Work around premium boats, pontoons, fishing boats, surf boats, and marine products every day
  Stable dealership environment with strong growth opportunities
  Employee discounts on boats, parts, accessories, and marine gear
  Team-oriented culture with boating enthusiasts and industry professionals
  Opportunity for long-term advancement within a growing marine dealership group

What You'll Be Doing

• Serve as the primary point of contact for boat owners regarding service, repairs, maintenance, and seasonal needs
  Write and manage repair orders accurately and efficiently
  Provide estimates for labor, marine parts, accessories, and repair work
  Coordinate scheduling and workflow between customers and technicians
  Communicate service updates, timelines, and recommendations professionally
  Assist customers with preventative maintenance and boating-related service questions
  Coordinate boat drop-offs, pickups, and seasonal service scheduling
  Manage marine parts inventory, returns, and cycle counts
  Document customer concerns and service history within LightspeedEVO
  Follow up after service to ensure customer satisfaction and build long-term relationships
  Support dealership goals focused on service excellence and customer retention

Marine Experience We Value

Marine service advisor Boat service writer Boat ownership Marina operations Marine technician support Service department experience Powersports service advisor Automotive service advisor RV service advisor Parts specialist Boat maintenance knowledge Fishing enthusiast Lake lifestyle Customer relationship management Dealership operations Marine parts experience Seasonal storage and winterization knowledge

What We're Looking For

• Passion for boating, fishing, watersports, or the marine lifestyle
  Customer service experience required
  Service advisor, dealership, marina, or marine industry experience preferred
  Strong communication and relationship-building skills
  Excellent organizational and multitasking abilities
  Ability to thrive in a fast-paced dealership environment
  Strong attention to detail and follow-through
  Comfortable using computers and dealership software systems
  Experience with LightspeedEVO, Outlook, Excel, or SharePoint is a plus
  Team-oriented mindset and positive attitude

Schedule

• MondayFriday | 8:30 a.m.5:00 p.m.
  Full-time, permanent position
  Year-round employment

Benefits

Medical, Dental & Vision

• Medical plans available starting around $50/month
  Dental insurance options
  Health Savings Account (HSA) available
  Vision service discounts

Retirement & Financial

• 401(k) with Traditional and Roth options
  Company match of 50% up to 6%
  Financial planning resources and expert guidance

Additional Coverage

• Life insurance
  Short-term disability
  Accident coverage
  Critical illness coverage
  Supplemental insurance options

Employee Wellness

• Employee Assistance Program (EAP)
  Doctor on Demand virtual healthcare
  Wellness Marketplace discounts
  Get Active wellness program

Time Off & Extras

• Paid Time Off (PTO)
  Paid holidays
  Company-provided apparel
  Employee discounts on boats, marine accessories, and parts

About River Valley Marine

Since 1996, River Valley Companies has been a family-owned marine and powersports dealership group serving Red Wing, Rochester, and Lake Minnetonka. Our success is built on passionate employees who care about boating, customer service, and delivering an exceptional ownership experience.

We believe boating creates lifelong memories, and our team plays an important role in helping customers enjoy every moment they spend on the water.

If you're passionate about boats, enjoy helping people, and want to build a career in the marine industry, apply today.

Interviews are being scheduled immediately.