Commission Inbound Call Center Jobs in Ogden, UT

Job Summary

The Inbound Operations Supervisor is a people leader that drives the successful execution of all receiving freight and stocking activities. Reporting to the Inbound Operations Manager, this role responsible for designing efficient and consistent methods of ensuring loads are scheduled and received on time, applicable paperwork is reconciled, OS&Ds are filed and sellable quality parts are stocked; they also ensure inbound teams are properly sorting, stocking, and reconciling products. The Inbound Operations Supervisor ultimately holds their team to a high standard of operational execution, while also reinforcing a culture of engagement, empowerment and problem-solving amongst all teammates.

Responsibilities

• Responsible for supervising and implementing functions of efficient inbound operations by instructing employees how to perform work, monitoring progress, and troubleshooting as needed.
• Responsible for designing and maintaining organization of inbound freight (scheduling and unloading), receiving dock, stocking activities, housekeeping, and maintenance areas and protocols.
• Responsible for consistent and innovative solutions to drive adherence to all security and safety rules and regulations, ensuring a safe environment for employees, including but not limited to receiving, stocking and customer return procedures.
• Proactively maintains awareness of budget planning and enforces cost-saving initiatives and process improvements.
• Supervises and provides leadership to warehouse associates, promoting engagement and empowerment to solve problems and make good operational decisions.
• Works with other DC management to investigate and resolve receiving errors; addresses receiving errors with team to mitigate future issues.
• Schedules team hours to ensure peak period coverage and efficiency.
• Protects company assets ensuring all equipment is used and maintained properly, buildings are opened, checked and secured daily, monitoring employees so no merchandise leaves without proper receipts.
• Identifies opportunities for cost reduction and implements process improvements to enhance operational efficiency.
• Fosters a culture of engagement and empowerment, mentors team members, and facilitates problem-solving and decision-making to drive operational success.
• Responsible for efficient and accurate methods of processing all new freight, as well as supervision of the team performing put away procedures for incoming freight and customer returns.
• Oversees the reconciliation of received loads each day to ensure proper receiving of product.

Qualifications

• High School Diploma, general education degree (GED) or equivalent combination of experience and education.
• 1+ years' experience within a distribution center or similar environment.
• Ability to comply with all safety requirements pertaining to job functions and general distribution center safety requirements.
• Strong interpersonal skills.
• Ability to develop and maintain cooperative working relationships with others.
• Strong organizational skills detail oriented.
• Ability to use good judgment in order to carry out detailed instructions.
• Basic computer skills required.
• Must be capable of lifting/moving heavy items up to 60 lbs.
• Must be forklift and pallet jack certified.

Preferred Qualifications

• 2+ years' experience within a distribution center or similar environment.
• 1+ year's proven experience in a managerial role and/or leading teams.
• Experience with Lean Six Sigma methodologies and tools.
• Diverse experience (especially within automotive or retail distribution centers).
• Proven experience performing various quality functions (inspection, control, assurance, audits).
• Proficiency in using relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc.).
• Customer-centric spirit and task-execution.
• Enthusiasm for data, analysis, and providing simple insights.
• Passion for solving complex challenges.
• Comfort influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly.
• Test-and-learn mentality and agile way of working to improve team products.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

• Lifting and Carrying: Ability to lift and carry objects of varying weights, typically 25 to 50 pounds or more, depending on the job duties.
• Pushing and Pulling: Capability to push and pull carts, pallet jacks, or other equipment loaded with materials throughout the warehouse. This may involve pushing or pulling heavy loads over extended distances or up ramps.
• Standing and Walking: Ability to stand and walk for extended periods, often for the duration of a shift. Warehouse employees need to be able to move around the warehouse facility to pick orders, stock shelves, or perform other tasks.
• Bending and Stooping: Capacity to bend, stoop, squat, and reach to retrieve items from shelves, bins, or storage racks. Employees need the ability to access items throughout the warehouse at various heights and angles.
• Climbing: Can climb ladders or stairs to access elevated storage areas or perform maintenance tasks. Warehouse employees need to have the capacity to work at heights to include open floor mezzanines and follow safety protocols for ladder use.
• Operating Equipment: Proficiency in operating warehouse equipment such as forklifts, pallet jacks, and order pickers. Depending on the job role, employees must pass certification or training programs to operate certain equipment safely.
• Manual Dexterity: Ability to use hands and fingers to handle small objects, operate machinery controls, and perform tasks requiring precision and accuracy. This may include picking and packing items, labeling products, or assembling shipments.
• Repetitive Motion: Ability to perform repetitive tasks, such as scanning barcodes, sorting items, or packaging products, throughout the shift. Employees should be able to maintain productivity while performing repetitive motions safely.
• Physical Endurance: Stamina and endurance to work in a fast-paced environment and meet productivity targets. Warehouse employees need to have the capacity to work long hours, weekends, or overtime during peak periods.
• Safety Awareness: Commitment to following safety protocols and guidelines to prevent workplace accidents and injuries. Employees should be vigilant about potential hazards in the warehouse environment and take appropriate precautions to ensure their safety and the safety of others.
• Environment: Position operates in a warehouse setting with continuous exposure to industrial noise (e.g., forklifts, conveyors, machinery, and loading activities), bright overhead lighting, and varying temperatures due to limited climate control.
• Employees regularly work around moving equipment and mechanical operations and must remain alert to audible and visual safety signals in a fast-paced environment.

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