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Commission Inbound Call Center Jobs in Middle River, MD

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Commission Inbound Call Center information

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How much do commission inbound call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for commission inbound call center in Middle River, MD is $16.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.16 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Middle River, MD?

The most popular types of Inbound Call Center jobs in Middle River, MD are:

What are popular job titles related to Commission Inbound Call Center jobs in Middle River, MD?

For Commission Inbound Call Center jobs in Middle River, MD, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Middle River, MD look for?

The top searched job categories for Commission Inbound Call Center jobs in Middle River, MD are:

What cities near Middle River, MD are hiring for Commission Inbound Call Center jobs?

Cities near Middle River, MD with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Middle River, MD as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,841 per year, or $16.3 per hour.

Virtual Service Representative (Call Center, on site) - Part Time

Community College of Baltimore County

Catonsville, MD • On-site, Remote

$19.07/hr

Part-time

Retirement

Re-posted 27 days ago

Community College Of Baltimore County rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

46th of 618 rated colleges and universities

Job description

Salary: $19.07 Hourly
Location : Catonsville, MD
Job Type: Part-Time Staff
Job Number: 2026-825
Division: Enrollment and Student Services
Opening Date: 11/21/2025
Class Description
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community. Provides comprehensive support across various campus services, utilizing technical platforms such as Banner SIS, Element451 CRM, queue management systems, and the TDX knowledge base to enhance service delivery, including but not limited to admissions, financial aid, registration, and student accounts. This role focuses on delivering exceptional customer service and creating a seamless experience for students navigating essential and other college-related services. This position works with prospective, admitted, and current students to provide detailed information about and help with all student services processes from admission through enrollment and applying for graduation, ensuring a seamless and customer-service-oriented experience.
Minimum Requirements
Associates degree or 60 transferable college credits with two (2) years of experience, or High School diploma/GED with four (4) years of experience working with students or customers in a service-oriented environment. At least three (3) years of call center experience. This call center experience must include managing a high volume of inbound and outbound calls. Must be able to understand and respond to inquiries promptly with friendly, courteous and patient communication understandable to all callers.
Proficiency in using student or organizational information systems for accessing and updating student records, customer relationship management (CRM) tools for tracking student engagement and outreach, queue management systems for managing student service flow, and knowledge base platforms for providing accurate and timely information to students. Familiarity with Microsoft Office (Word, Excel, PowerPoint, Teams, OneDrive) preferred. Strong technical aptitude with the ability to navigate multiple digital platforms, interpret data, and troubleshoot common system issues. Bachelor's degree preferred. Bilingual skills preferred.
Class Specific Essential Duties
When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the enrollment specialist must:
  1. Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone.
  2. Provide day to day processing of enrollment related paperwork.
  3. Resolve and troubleshoot problems in daily processing of service requests related to areas including enrollment, course selection and refunds.
  4. Process, prepare and validate student documents relating to all aspects of the enrollment process.
  5. Process mail and handle inquiries from internal and external sources to facilitate efficient office operations.
  6. Audit and/or verify student records. Research and resolve discrepancies.
  7. Facilitation of efficient process and data management of student enrollment records.
  8. Serve as essential staff for the College Community to ensure business continuity.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
Position Specific Essential Duties
  1. Provide virtual services through phone, chat, text and email support for all CCBC students, faculty, and staff utilizing in-depth knowledge of admissions, bursars, registrar, and financial aid to provide accurate information and support.
  2. Facilitate simultaneous high call volume and student information updates.
  3. Assist prospective students with their admission application and resolving questions related to admissions, and their journey with CCBC.
  4. Guide new admits through the enrollment process.
  5. Triage student questions to ensure advising appointments are only scheduled when necessary, utilizing an appointment system such as SARS Anywhere, Element451 CRM, or another queuing system. Resolve questions quickly when possible, and assign the appropriate advisor for appointments when needed. Ensure students are connected with their assigned academic advisor and schedule follow-up appointments as necessary.
  6. Ensure student's records are accurate within Banner SIS and Element 451 CRM and assisting them with updating their records as needed.
  7. Utilize the student information system, Banner, to analyze and clarify student accounts, financial aid packages, and payment options, ensuring students receive clear and actionable information to complete their financial aid processes and accept awards.
  8. Educate students about the benefits and requirements for federal and state financial aid and helping them apply for aid via the FAFSA.
  9. Utilize Banner SIS for student registration by assisting students with course selection, registration processes, and ensuring accurate enrollment data. Use Banner Xtender to scan, index, and manage student records, ensuring all documents are properly filed and easily accessible for future reference, while maintaining data integrity and confidentiality.
  10. Solve problems that the student has related to enrollment, payment, retention, and graduation processes.
  11. Navigate confidential student information across multiple systems, ensuring compliance with relevant regulations and privacy standards.
  12. Collaborate effectively with colleagues in Instruction, Student & Academic Affairs, Student Finance, and Enrollment Services, facilitating smooth interactions between students and other departments to enhance service delivery.
  13. Document interactions with students accurately and thoroughly in Element451 CRM, tracking and maintaining records of inquiries, responses, and any follow-up actions taken.
  14. Escalate queries and concerns as necessary to ensure timely resolution and effective support for students.
  15. Participate in software, process, and skill training and professional development. This includes, but is not limited to local, state, and federal compliance regulations. Attend, and occasionally lead, job specific workshops, conferences, trainings, and other professional development opportunities.
  16. Ensure service delivery standards are met as set by Quality Assurance & Intake Management.
  17. Provide technical support to students to facilitate account recovery.

CCBC Part Time Benefits At A Glance
BENEFIT SUMMARY
Supplemental (Retirement Annuities) 403(b) and 457(b)
  • Tax-sheltered annuities - 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.
    The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees).
  • Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
  • Deferred Compensation Plan - 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.
Parking
Free. Must obtain a parking permit from the Department of Public Safety to use on all campuses.
Sick and Safe Leave
CCBC is pleased to offer paid sick and safe leave for part-time employees. Paid sick and safe leave is earned by all part-time employees including credit and non-credit adjunct faculty, part-time associates and other part-time employees.

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