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Commission Inbound Call Center Jobs in Kennewick, WA

AAA Washington

Call Center Representative

Kennewick, WA · On-site

$18.78 - $21.58/hr

This role is responsible for providing customer service and technical assistance to resolve customer needs as part of our inbound call center team. Our CSRs serve as the first point of contact for ...

HUB International

Personal Lines Concierge

Pasco, WA · On-site

$39K - $53K/yr

Previous office or call center experience strongly preferred * Experience managing high-volume ... commissions for some positions. #LI-JD1 LIKE US SO FAR? Take the first step toward creating a ...

Squaremouth

Personal Lines Concierge

Pasco, WA · On-site

$20 - $24/hr

Previous office or call center experience strongly preferred * Experience managing high-volume ... commissions for some positions. Take the first step toward creating a future that combines a ...

HUB

Personal Lines Concierge

Pasco, WA · On-site

$24/hr

Previous office or call center experience strongly preferred * Experience managing high-volume ... commissions for some positions. #LI-JD1 LIKE US SO FAR? Take the first step toward creating a ...

GESA CREDIT UNION

Digital Support Specialist

Richland, WA · On-site

$20 - $37.57/hr

The Digital Support Specialist provides exceptional service to members via multiple inbound and ... call center programs required. Expert knowledge of current technology, browsers, and devices

New

Enterprise Holdings

Management Trainee

Kennewick, WA · On-site

$57K/yr

Sales: (i.e. commission sales or sales with set goals and/or bonus potential) * Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) * Leadership (i.e. management ...

Enterprise Holdings

Management Trainee

Kennewick, WA · On-site

$57K/yr

Sales: (i.e. commission sales or sales with set goals and/or bonus potential) * Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) * Leadership (i.e. management ...

Enterprise Holdings

Management Trainee

Kennewick, WA · On-site

$57K/yr

Sales: (i.e. commission sales or sales with set goals and/or bonus potential) * Customer Service: (i.e. retail, serving/restaurant/bar, hospitality or call center) * Leadership (i.e. management ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Kennewick, WA

Commission Inbound Call Center information

See Kennewick, WA salary details

$12

$17

$23

How much do commission inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for commission inbound call center in Kennewick, WA is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $18.51 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Kennewick, WA? The most popular types of Inbound Call Center jobs in Kennewick, WA are:
What are popular job titles related to Commission Inbound Call Center jobs in Kennewick, WA? For Commission Inbound Call Center jobs in Kennewick, WA, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Kennewick, WA look for? The top searched job categories for Commission Inbound Call Center jobs in Kennewick, WA are:
What cities near Kennewick, WA are hiring for Commission Inbound Call Center jobs? Cities near Kennewick, WA with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Kennewick, WA as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,537 per year, or $17.6 per hour.

Call Center Representative

AAA Washington

Kennewick, WA • On-site

$18.78 - $21.58/hr

Temporary

Posted 9 days ago

Job description

CALL CENTER REPRESENTATIVE
This is a temporary position with the opportunity to become permanent.
WHAT YOU'LL DO:
This role is responsible for providing customer service and technical assistance to resolve customer needs as part of our inbound call center team. Our CSRs serve as the first point of contact for AAA members, delivering exceptional service and support with a primary focus on Emergency Roadside Service (ERS), membership assistance, account support, and member retention.
This remote position begins as a temporary assignment from September 14 through November 30 and provides an opportunity for conversion to a regular full time position based on business needs, attendance, performance, quality, and overall contribution. This is an excellent opportunity for candidates looking to establish a long-term career with AAA Washington while gaining valuable experience in a fast-paced, member-focused environment.
For the eight-week training period the work schedule will include only shifts between 8:00 a.m. and 6:00 p.m. Attendance during training is required for successful on-boarding into the role. After completing training, the role will have various shift times, with some ending as late as 11:30 p.m. The typical work schedule is for 5 consecutive days each week, with two consecutive days off and may include weekends and holidays.
WHO WE ARE:
At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.
WHY YOU'LL LOVE WORKING AT AAA WASHINGTON:
You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!
ESSENTIAL DUTIES/RESPONSIBILITIES:
  • Responsible for analyzing customer requests and determining if request is eligible based on customer account.
  • Identify member needs and provide efficient, professional service while providing a resolution.
  • Perform basic troubleshooting for member's online accounts and technical issues.
  • Utilize customer service standards and membership policies while meeting productivity expectations.
  • Perform retention activities and identify opportunities to enhance member value.
  • Escalate complex customer issues to leadership as appropriate.
  • Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
  • Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.

SUPERVISORY RESPONSIBILITIES:
None
MINIMUM QUALIFICATIONS:
  • High School diploma or GED
  • 1+ year experience in customer service role
  • Ability to work a flexible schedule, including evenings and weekends
  • Strong attendance and dependability record
  • Ability to work in a remote environment with reliable internet service

PREFERRED QUALIFICATIONS:
  • Previous experience working in a call center
  • Experience supporting customers in a high-volume environment
  • Experience handling emergency or time-sensitive situations
  • Membership service or retention experience

KNOWLEDGE, SKILLS, ABILITIES:
  • Proficiency in Microsoft Office and internet-based applications.
  • Ability to understand Washington road systems and read maps.
  • Knowledgeable of de-escalation techniques, such as empathy and compassion, to meet the needs of members in times of stress.
  • Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands.
  • Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
  • Skilled in working independently, prioritizing assignments, and following through on assignments with minimal direction.
  • Ability to make timely and sound decisions and convey the necessary authority and confidence in all interactions.
  • Ability to notice discrepancies and inconsistencies in available information.
  • Ability to establish and maintain cooperative working relationships.
  • Skilled in establishing rapport and gaining the trust of others.

SALARY:
  • The pay range for this position is $18.78 - $21.58 per hour.

BENEFITS WE OFFER:
  • Free Premier RV AAA Washington Membership
  • Paid training
  • Remote work
  • Career development and advancement potential

WORK ENVIRONMENT & PHYSICAL DEMANDS:
  • Work from home with scheduled breaks.
  • The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:
  • Equipment used: Computer and various virtual technologies
  • Travel: Rarely Travel
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER:
Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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