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Commission Inbound Call Center Jobs in Independence, MO

HighGround

Emergency Response Center Team Lead

Lenexa, KS · On-site

$20 - $25/hr

... call center operations and serve as a point of contact for team members during their shift. This is a hands-on role where you will actively handle inbound calls while also helping ensure quality ...

New

Medix

Call Center Rep/ Scheduler

Lenexa, KS · On-site

$17/hr

Job Summary Our client is seeking a dedicated Call Center Scheduler responsible for efficiently ... Any required state or Joint Commission training is compensated at the state or local minimum wage ...

Tria Health

Member Advocate (CSR)

Kansas City, MO · On-site

Inbound Call Support for questions, concerns, and program assistance * Appointment Scheduling and ... Customer service experience required; healthcare or call center experience preferred * Proficiency ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Independence, MO

Commission Inbound Call Center information

See Independence, MO salary details

$11

$15

$21

How much do commission inbound call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for commission inbound call center in Independence, MO is $15.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $16.63 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are popular job titles related to Commission Inbound Call Center jobs in Independence, MO?

For Commission Inbound Call Center jobs in Independence, MO, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Independence, MO look for?

The top searched job categories for Commission Inbound Call Center jobs in Independence, MO are:

What cities near Independence, MO are hiring for Commission Inbound Call Center jobs?

Cities near Independence, MO with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Independence, MO as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,869 per year, or $15.8 per hour.

Bilingual Call Center Specialist

Pet Resource Center of Kansas City

Kansas City, MO • On-site

$15 - $16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Description:

The Bilingual Call Center Specialist plays a vital role in supporting families and their pets by delivering compassionate, solution-focused service. This position is often the first point of contact for clients seeking wellness care, spay/neuter services, dental appointments, heartworm treatment and end-of-life support, resources, and guidance. The specialist is also responsible for scheduling appointments, filling medications, prevention and ensuring every client receives clear communication, accurate information, and exceptional care.


The specialist is responsible for answering high-volume calls, assessing each client’s needs, identifying barriers, and helping families navigate the services that will best support their pets. This role ensures safe, timely, effective, and client-centered care while upholding PRC’s mission of ending pet homelessness, increasing pet retention, and improving the quality of life for pets and the people who love them.


Essential Duties and Responsibilitiesu

Client Care & Communication
  • Answer 50–65 inbound calls daily with compassion, professionalism, and patience.
  • Assist callers in determining what services or support their pets need, providing accurate information about wellness, spay/neuter, urgent needs, and end-of-life appointments.
  • Provide emotional support during difficult conversations, including illness, behavioral concerns, or end-of-life situations.
  • Serve as an educational resource—answering questions, explaining protocols, and promoting Pet Resource Center programs, services, and missions.
  • Communicate clearly across all channels, including phone, email, postal mail, and in-person dialogue when needed.
  • Gather patient histories, assess client needs, identify barriers, and offer solutions or referrals.
Scheduling & Documentation
  • Schedule and manage appointments accurately, ensuring clients understand preparation instructions and next steps.
  • Record all client and patient information with precision and in real time.
  • Process daily paperwork, service notes, and follow-ups with accuracy and adherence to Pet Resource Center policies.
  • Maintain current knowledge of community resources and refer families to veterinary partners or support programs as needed.
Advocacy & Resource Support
  • Act as a liaison between clients, veterinary staff, and external partners to ensure pets receive the most appropriate care.
  • Provide guidance to families facing urgent or emotional situations, helping them make informed decisions.
  • Offer support and follow-through for clients facing financial, transportation, or resource barriers.
Operational Excellence
  • Actively contribute to achieving department goals through efficiency, teamwork, and customer excellence.
  • Maintain clean, organized, and sanitary work areas.
  • Ensure compliance with OSHA, safety, HIPAA, confidentiality, and all federal and state regulations.
  • Participate in ongoing training, development, and in-service education to continually build knowledge and skills.
  • Complete all other tasks and duties assigned to support smooth clinic operations.

Our Offer

  • Pay: $15–$16.00/hour, based on experience
  • Full-time schedule
  • Health, dental, vision, and life insurance options
  • Three (3) weeks of paid annual leave with flexible scheduling
  • Paid holidays
  • 401(k)
  • Kudos incentive program
Requirements:
  • High energy with a passion for helping animals and people
  • Exceptional customer service skills
  • Calm and confident when handling difficult or emotional client situations
  • Strong decision-making abilities
  • Ability to thrive in a high-volume, fast-paced environment
  • Outgoing, positive, and approachable personality
  • Bilingual (English/Spanish) strongly preferred
  • Excellent computer and typing skills
  • Experience in call center, veterinary reception, or animal welfare settings is a plus