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Commission Inbound Call Center Jobs in Cedar Falls, IA

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Commission Inbound Call Center information

See Cedar Falls, IA salary details

$11

$16

$21

How much do commission inbound call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for commission inbound call center in Cedar Falls, IA is $16.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $16.97 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are popular job titles related to Commission Inbound Call Center jobs in Cedar Falls, IA?

For Commission Inbound Call Center jobs in Cedar Falls, IA, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Cedar Falls, IA look for?

The top searched job categories for Commission Inbound Call Center jobs in Cedar Falls, IA are:

What cities near Cedar Falls, IA are hiring for Commission Inbound Call Center jobs?

Cities near Cedar Falls, IA with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Support Center Team Supervisor

Locknet Managed IT

Waterloo, IA • On-site

$60 - $80/hr

Other

Posted 6 days ago

Job description

Job DetailsJob Location: Waterloo, IA 50701

If you’re passionate about leading technical teams, elevating customer experience, and building a culture of excellence, we’d like to meet you.

Step into a leadership role where your technical expertise and people skills directly impact client satisfaction. As a Support Center Team Supervisor at Locknet, you’ll lead a team of Systems Administrators who provide remote support to our external clients—keeping their businesses running smoothly and securely.

You’ll be the visible, go-to leader on the floor: coaching, answering questions, removing roadblocks, and helping the team through challenging situations. You’ll turn data into action by reviewing performance metrics, spotting trends, and driving continuous improvement—always with the goal of delivering a truly “World Class” customer experience.

What You’ll DoLead & Develop the Team
  • Provide day-to-day leadership to Support Center Systems Administrators
  • Oversee customer issues and ensure effective, long-term resolutions
  • Create an environment of coaching, collaboration, and ongoing knowledge sharing
  • Set clear expectations, monitor performance, and foster a high-performance, customer-focused culture
  • Hold bi-weekly 1:1s to:
    • Assess technical skills and service levels
    • Provide feedback from ticket monitoring
    • Review attendance and key metrics
    • Build career development and progression plans
    • Coordinate training and development opportunities
Drive Operational Excellence
  • Develop and implement procedures and policies that improve Support Center efficiency
  • Build a culture of awareness for inbound call volume, calls in queue, and abandoned calls
  • Monitor ticket and phone queues: assign work, manage alerts, and balance workloads
  • Lead regular team meetings (client updates, departmental changes, Q&A, recognition, project updates)
  • Prepare and share monthly performance reports covering:
    • Staffing and skill gaps
    • Training and onboarding needs
    • Hardware/software needs
    • Team performance against goals and SLAs
    • Service failures and customer concerns
Own the Client Experience
  • Serve as a technical relationship manager for your clients, partnering closely with Account Executives and Technical Account Managers
  • Ensure clients are subscribed to the right products and services
  • Act as the primary technical resource during client onboarding: document environments, coordinate technical resources, and collaborate with the Project Manager
  • Work quickly and thoroughly to resolve end user issues
  • Develop ways to gather strategic and tactical feedback from clients
  • Identify and drive continuous improvement opportunities, future project ideas, and satisfaction initiatives
Collaborate Across the Organization
  • Act as a liaison between Support Center, System Engineering, Security Engineering, Network Engineering, Platform teams, and Sales
  • Partner with leadership on staffing strategy and team capabilities
  • Assist with recruiting, interviewing, hiring recommendations, onboarding, and training new team members
  • Perform other related duties as needed
What You BringMinimum Requirements
  • College degree in information services, business supervisory management or related field
  • 4 years of customer service experience
Preferred
  • Supervisory experience
  • Call center environment experience
Skills & Qualifications
  • Exceptional customer service orientation
  • Ability to explain, troubleshoot, and resolve basic technical device and system issues
  • Experience with Windows-based PCs and servers; strong general office software knowledge
  • Excellent written and verbal communication skills
  • Strong understanding of organizational goals and how your team supports them
  • Ability to present complex ideas in clear, user-friendly language
  • Highly self-motivated, detail-oriented, and accountable
  • Strong analytical and problem-solving skills
  • Able to prioritize effectively in a fast-paced, high-pressure environment
  • Proven success in a team-oriented, collaborative setting
  • Positive attitude that uplifts the team and improves morale
Who We Are

Locknet Managed IT, an EO Johnson company, stands as one of the nation's premier managed service providers (MSP) and managed security service providers (MSSP). Specializing in strategic cybersecurity, Locknet offers a comprehensive suite of solutions tailored to meet the unique needs of small and mid-market clients across various industries. With a presence in Minnesota, Wisconsin, and Iowa, Locknet has been delivering world-class technology strategies to the Midwest for over 30 years, founded on the promise of keeping Your Network. Safe.

Locknet provides a wide range of managed security and network management services, including technology assessments, cloud services, advanced managed security, end-user support, server and PC management, private-cloud backup, data center services, and more. Locknet is UCS/SOC 2 Type II audited and an FFIEC examined TSP, ensuring clients enjoy the highest level of trust and peace of mind. Discover more at locknetmanagedit.com.

Equal Employment Opportunity

EO Johnson Business Technologies is committed to providing equal employment opportunity to all applicants and employees regardless of race, color, religion, gender, age, national origin, disability, military service, protected veteran status, sexual orientation, gender identity, or any other status protected by law.

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