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Commercial Services Specialist II

Cox Automotive

Coppell, TX • On-site

$20.10 - $30.10/hr

Full-time

PTO

Re-posted 17 days ago


Cox Automotive rating

7.8

Company rating: 7.8 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

99th of 151 rated financial services


Job description

Position Summary
The Commercial Services Specialist II (Inside Administrator) provides administrative and operational support for commercial consignment accounts, auction sales processes, and internal departments. This position serves as a key liaison between commercial clients, dealership personnel, auction operations, and corporate partners to ensure accurate and timely processing of vehicle inventory, documentation, account maintenance, and customer service activities.
The role requires strong organizational skills, attention to detail, problem-solving abilities, and the capability to manage multiple priorities in a fast-paced auction environment.
Essential Duties and Responsibilities
Customer and Account Management
  • Serve as a primary point of contact for assigned commercial accounts.
  • Build and maintain strong relationships with clients, dealers, lenders, and internal departments.
  • Respond to customer inquiries regarding vehicle status, sale results, title processing, and account activities.
  • Provide exceptional customer service through phone, email, and in-person interactions.

Administrative Operations
  • Process vehicle run lists, account updates, sale preparation documents, and post-sale reports.
  • Maintain accurate customer records and account information in auction management systems.
  • Review and verify vehicle information for accuracy and completeness.
  • Assist with scheduling, vehicle assignments, and inventory management activities.

Sale Support
  • Coordinate pre-sale and post-sale activities for commercial consignors.
  • Prepare auction sale packages, reports, and account summaries.
  • Monitor vehicle movement through the auction process and resolve discrepancies.
  • Ensure vehicles are properly represented and marketed according to client requirements.

Documentation and Compliance
  • Verify ownership documents, titles, and required paperwork.
  • Ensure compliance with company policies, state regulations, and client-specific requirements.
  • Maintain confidential customer and vehicle information.
  • Support audit activities and documentation reviews as needed.

Reporting and Analysis
  • Generate and distribute operational reports to clients and management.
  • Track account performance metrics and key service indicators.
  • Identify process improvement opportunities and recommend solutions.
  • Assist leadership with data analysis and account performance reviews.

Cross-Functional Collaboration
  • Work closely with Operations, Title, Arbitration, Transportation, and Sales departments.
  • Coordinate issue resolution to ensure timely customer satisfaction.
  • Support special projects and initiatives that improve operational efficiency.

Required Qualifications
Minimum
  • High School Diploma/GED and 3 years' experience in a related field.
  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
  • OR 5 years' experience in a related field
  • Previous experience in automotive, auction, fleet management, logistics, or related administrative roles.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
  • Ability to work under pressure in a fast-paced auction environment.
  • High level of accuracy and attention to detail.

Preferred
  • Experience with auction management software (e.g.,AS400, ASI, Auction Edge, AutoIMS, DRIVIN, etc.).
  • Knowledge of title processing and vehicle remarketing operations.
  • Prior experience supporting commercial accounts or B2B clients.

Key Competencies
  • Customer Focus
  • Accountability
  • Communication
  • Attention to Detail
  • Teamwork
  • Problem Solving
  • Adaptability
  • Time Management
  • Data Accuracy
  • Relationship Building

Working Conditions
  • Office-based environment within an automotive auction facility.
  • Frequent interaction with clients, dealers, and auction personnel.
  • Extended periods of computer and phone usage.
  • Occasional overtime may be required based on auction schedules and business needs.

Success Measures
A successful Commercial Services Specialist II:
  • Maintains high levels of customer satisfaction.
  • Consistently meets documentation and reporting deadlines.
  • Reduces processing errors and account discrepancies.
  • Demonstrates strong partnership with commercial clients and internal stakeholders.
  • Supports efficient auction operations and revenue growth through excellent administrative execution.

USD 20.10 - 30.10 per hour
Compensation:
Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

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About Cox Automotive

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At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Industry

Automobile dealers and technology, communication and media

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US