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Commercial Technical Support Representative Jobs

Generac

Technical Support Representative

Reno, NV · On-site

The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing ...

Hexagon

Technical Support Representative

Livermore, CA · On-site

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

Gemini

Technical Support Representative

Atlanta, GA · On-site

$60K - $95K/yr

The Technical Rep will work in conjunction with the sales force and lab, supporting plant implementations, training, troubleshooting, color matching, customer product performance requirements ...

Gemini Industries

NY · On-site

$60K - $95K/yr

Skills/Knowledge The Technical Support Rep must: * Be able to work math problems with percentages and ratios. * Must know the metric system for conversion * Be able to produce results with little ...

CVS Health

Technical Support Representative

$17 - $34.15/hr

As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute ...

VEHLO

Technical Support Representative

Tulsa, OK · On-site

$18/hr

What You Bring: * 0 - 2 years of previous experience in a technical support role * Excellent verbal and interpersonal communication skills * Enjoys working with clients and sales reps over the phone

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All JobsCommercial Technical Support Representative Jobs

Commercial Technical Support Representative information

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How much do commercial technical support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for commercial technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Commercial Technical Support Representative vs Customer Service Technician?

AspectCommercial Technical Support RepresentativeCustomer Service Technician
CredentialsTechnical certifications, industry-specific knowledgeBasic technical skills, customer service training
Work EnvironmentOffice, on-site client locations, technical labsCustomer locations, call centers, retail settings
Employer & IndustryManufacturers, industrial, commercial sectorsRetail, service providers, consumer electronics
Search & Comparison IntentTechnical support, product troubleshooting, industry-specificCustomer assistance, product info, service requests

The Commercial Technical Support Representative typically handles complex technical issues in industrial or commercial settings, requiring specialized certifications and industry knowledge. In contrast, Customer Service Technicians focus on assisting customers with product-related questions and basic troubleshooting. Both roles involve technical skills but differ in environment, complexity, and industry focus.

What cities are hiring for Commercial Technical Support Representative jobs?

Cities with the most Commercial Technical Support Representative job openings:

What states have the most Commercial Technical Support Representative jobs?

States with the most job openings for Commercial Technical Support Representative jobs include:

What are popular job titles related to Commercial Technical Support Representative jobs?

For Commercial Technical Support Representative jobs, the most frequently searched job titles are:

Technical Support Representative

Rock Hill, SC • On-site

HC Forklift America Corp
Machinery Manufacturing • 11 - 50 employees
Learn more about HC Forklift America Corpexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Job Title: Technical Service Representative
Department: Customer Care
Reports To: National Service Operations Manager
Job Type: Full-Time | Onsite | Salaried Exempt
Location: Rock Hill, SC 29730
Position Summary
The Technical Service Representative provides technical support to HC Forklift America’s dealer network and customers. This role is responsible for troubleshooting service issues, supporting warranty processes, assisting with technical questions, and working with internal departments and factory teams to help resolve product and service concerns. The Service Representative plays an important role in maintaining high service quality, customer satisfaction, and dealer support.
Key Responsibilities
  • Provide technical support and troubleshooting assistance to dealer technicians and customers.
  • Assist with resolving mechanical, electrical, and hydraulic service issues.
  • Support dealers with product diagnostics, repair procedures, and technical questions.
  • Review and assist with warranty claims to ensure accurate and timely processing.
  • Communicate with Factory Product Engineering, Quality, Warranty, and Parts teams regarding technical and product concerns.
  • Identify recurring service issues and communicate trends or concerns to management and factory teams.
  • Serve as a liaison between the dealer network and HC Forklift America on service-related matters.
  • Assist with field service support at customer and dealer locations when needed.
  • Assist in the development and review of service documentation, service bulletins, and training materials.
  • Participate in dealer training, regional training sessions, trade events, and key account visits as needed.
  • Maintain accurate records of technical support cases, service issues, and resolutions.
  • Promote and follow company safety standards, OSHA requirements, and best practices for service operations.
  • Provide after-hours technical support as needed for critical dealer and customer situations.
  • Incorporate learning lithium battery/charger technology.
  • Perform other service-related duties and responsibilities as assigned.
Required Qualifications
  • Associate’s degree or technical degree in a related field, or equivalent experience.
  • 3-5+ years of experience in forklift service, mobile industrial equipment, or a related technical field.
  • Experience supporting dealers, technicians, customers, or service operations preferred.
  • Strong diagnostic and troubleshooting skills involving mechanical, electrical, and hydraulic systems.
  • Current forklift certification or ability to obtain and maintain certification.
  • Understanding of OEM/dealer service operations and warranty processes.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to manage multiple service issues and priorities effectively.
  • Ability to travel as needed, including occasional overnight travel and may need to travel at last minute notice.
Preferred Qualifications
  • Bachelor’s degree in engineering, business, or related field.
  • Experience in the heavy industrial equipment or material handling industry.
  • Experience working with factory engineering, product support, or product development teams.
  • Experience with dealer technical support or field service operations.
Compensation amp; Benefits
  • Salary Range: (Open to potential increase based on experience and qualifications)
  • Benefits Include:
    • Medical, Dental, and Vision insurance
    • 401(k) with company match
    • Paid Time Off (PTO) and Paid Holidays
    • Employee Assistance Program (EAP)
Additional Information
This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.

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