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Commercial Technical Support Representative Jobs

Socket Telecom LLC

Commercial Technical Support

Columbia, MO · On-site

$35K - $44K/yr

The persons in this position will provide quality technical support to current Socket business ... representative, or the Business Center Coordinators. Requirements * Associates Degree and/or ...

Socket Telecom LLC

Commercial Technical Support

Columbia, MO · On-site

$35K - $44K/yr

The persons in this position will provide quality technical support to current Socket business ... representative, or the Business Center Coordinators. Requirements * Associates Degree and/or ...

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

Ametek

Technical Support Representative

Waukegan, IL · On-site

The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK ...

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

Xante corp

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

Tobii Dynavox

Technical Support Representative

The Technical Support Representative is responsible for handling incoming calls, emails and chat requests received via direct contact or Technical Support line. Shift Hours: Monday-Friday 11:00am-7 ...

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All JobsCommercial Technical Support Representative Jobs

Commercial Technical Support Representative information

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How much do commercial technical support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for commercial technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Commercial Technical Support Representative vs Customer Service Technician?

AspectCommercial Technical Support RepresentativeCustomer Service Technician
CredentialsTechnical certifications, industry-specific knowledgeBasic technical skills, customer service training
Work EnvironmentOffice, on-site client locations, technical labsCustomer locations, call centers, retail settings
Employer & IndustryManufacturers, industrial, commercial sectorsRetail, service providers, consumer electronics
Search & Comparison IntentTechnical support, product troubleshooting, industry-specificCustomer assistance, product info, service requests

The Commercial Technical Support Representative typically handles complex technical issues in industrial or commercial settings, requiring specialized certifications and industry knowledge. In contrast, Customer Service Technicians focus on assisting customers with product-related questions and basic troubleshooting. Both roles involve technical skills but differ in environment, complexity, and industry focus.

What cities are hiring for Commercial Technical Support Representative jobs?

Cities with the most Commercial Technical Support Representative job openings:

What states have the most Commercial Technical Support Representative jobs?

States with the most job openings for Commercial Technical Support Representative jobs include:

What are popular job titles related to Commercial Technical Support Representative jobs?

For Commercial Technical Support Representative jobs, the most frequently searched job titles are:

Commercial Technical Support

Columbia, MO • On-site

Socket Fiber
Telecommunications • 201 - 500 employees
Learn more about Socket Fiberexternal

Full-time

Re-posted 7 days ago

Job description

Job Type
Full-time
Description
Socket is seeking dynamic individuals with excellent customer service skills, a positive & professional attitude, and a desire to succeed. Qualified candidates must have a strong technical aptitude, ability to multitask, highly collaborative, and able to work with little supervision. The persons in this position will provide quality technical support to current Socket business customers via phone and e-mail. Socket is a fast-paced, growing company with exceptional opportunities for motivated people.
Responsibilities include:
  • Troubleshooting and problem-solving technical issues affecting Socket's business customers.
  • Documentation of customer interaction through trouble tickets.
  • Providing timely and consistent follow-up to Socket's business customers.
  • Contributing to the collective resources and knowledge of the Business Center department.
  • Completes all Business builds, suspensions, reactivations, and removals in a timely manner, ensuring customer's services are ready on their go-live date and the accuracy of router configurations.
  • Route current business customer's requests for new services, change in services, and/or cancellations to their account representative, or the Business Center Coordinators.
Requirements
  • Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is preferred.
  • Qualified candidates must be a high school graduate or possess a General Education Degree (GED). Four years related college, trade school, or two years job-related experience in customer or technical service field preferred.
  • ATSA/IN required; ATSA-UCAS, -UCSS, -IPBG, -UTM and Broadworks training preferred.
  • Candidates must possess excellent customer service skills, a positive & professional attitude, as well as a desire to succeed.
  • Must have a strong technical aptitude, ability to multitask, work with little supervision and as a team.

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