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Commercial Support Representative Jobs in Kansas

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Customer Support Representative (Aviation)

Wichita, KS · On-site

$60K - $70K/yr

This role serves as a primary point of contact for general, business, and commercial aviation ... The Account Support Representative will administer customer orders, support sales initiatives, and ...

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

... Representative to join our Contact Center team in Olathe, KS. This in office position is seeking customer-focused candidates who provides exceptional support to residential and commercial customers ...

DH Pace

Aftermarket Customer Support

Olathe, KS

$16.50 - $21/hr

... Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately ...

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Commercial Support Representative information

What does a commercial support representative do?

A Commercial Support Representative assists business clients with their inquiries and issues related to products or services offered by a company. They handle tasks such as processing orders, resolving complaints, providing product information, and supporting sales teams. Their goal is to ensure customer satisfaction and maintain positive relationships with commercial clients. They often work closely with account managers and other departments to meet the specific needs of each client.

What are the key skills and qualifications needed to thrive as a commercial support representative?

To thrive as a Commercial Support Representative, you generally need strong customer service skills, sales acumen, and a background in business or a related field. Familiarity with CRM software, order management systems, and proficiency in Microsoft Office are typically required, while certifications in sales or customer service can be advantageous. Excellent communication, problem-solving abilities, and attention to detail distinguish top performers in this role. These skills are crucial for maintaining client satisfaction, efficiently managing commercial processes, and supporting business growth.

How does a commercial support representative typically collaborate with sales and customer service teams?

Commercial Support Representatives play a crucial liaison role by working closely with both sales and customer service teams to ensure seamless order processing, accurate documentation, and timely resolution of client issues. They often act as the first point of contact for inquiries related to pricing, contracts, or product availability, relaying information between departments to facilitate smooth transactions. This collaboration helps maintain positive client relationships and supports the overall sales cycle, making strong communication and organizational skills essential for success in the role.

What is the difference between Commercial Support Representative vs Customer Service Representative?

AspectCommercial Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in sales or supportHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentOffice settings, client sites, or remote; often in sales or support departmentsCall centers, retail, or office environments
Employer & Industry UsageUsed in sales, manufacturing, and service industries to support commercial clientsUsed across various industries to assist general consumers
Common Search & Comparison IntentUnderstanding roles in commercial support and client interactionCustomer service duties and support roles

The Commercial Support Representative focuses on supporting business clients, often involving sales and technical assistance, while the Customer Service Representative primarily assists individual consumers with inquiries and issues. Both roles require strong communication skills but differ in their target audience and job functions.

Infographic showing various Commercial Support Representative job openings in Kansas as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Account Support Representative

Wichita, KS • On-site

Mid-Continent Instruments And Avionics
51 - 200 employees
Learn more about Mid-Continent Instruments And Avionicsexternal

$50K - $70K/yr

Other

Posted 11 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Support Representative

Full Time Sales Workers Wichita, KS, US

3 days ago Requisition ID: 1193

Salary Range: $50,000.00 To $70,000.00 Annually

COME JOIN MID-CONTINENT!

"Where your work is valued - above-market pay, real work-life balance, and a team that feels like home."

As an Account Support Representative , you will be the first line of support for general, business, and commercial aviation customers from all over the world. You'll help keep them flying by receiving and administering customer orders, along with supporting our sales team to deliver tailored customer solutions. To be successful in this role, you'll need to collaborate with cross-functional teams to ensure a seamless customer experience.

  • You have a high school diploma or GED.
  • You have a minimum 2 years of experience in an aviation sales and customer support environment.
  • You have experience in relationship building and providing superior customer service.
  • You are comfortable spending most of the day on the phone at your desk in an open office environment.
  • You are proficient with CRM systems and Microsoft Office.
  • You are organized, focused, and results oriented.
  • You have strong attention to detail.
  • You are a problem-solver with critical thinking and prioritizing skills.
  • You have excellent verbal, written, and interpersonal communication skills.

WE WOULD REALLY LIKE IT IF… (but it’s not a deal breaker)

  • You have a bachelor's degree in a related field.
  • You hold a Private Pilot’s License, Airframe and Powerplant License, or similar certification in the aviation field.
  • Serve as the point of contact for customers via phone and email, recording all activities in the ERP system
  • Receive, enter, and manage orders for new product purchases and existing product maintenance
  • Collaborate with internal stakeholders to provide customers with accurate order, pricing, and lead time information
  • Actively participate in sales and marketing campaigns
  • Assist customers with various account questions
  • We provide competitive pay and a comprehensive benefits package.
  • We promote an environment where you can excel in your career while maintaining a healthy work-life balance.
  • Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment.
  • We believe anything worth doing is worth doing right – every time.
  • We have frequent events to keep work interesting. Our food drive is super impressive, we enjoy an annual food truck fest appreciation day, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives, and frequent ticket raffles for local sporting and cultural events.
  • We have a small company feel – even though we're doing big things!

Founded in 1964, Mid-Continent Instruments and Avionicsprovides superior instruments, avionics and power solutions to the global aerospace community. We operate one of the largest maintenance, overhaul and exchange programs in the world, and deliver safe and certified products, using innovative technologies and sophisticated clean sheet designs.

At Mid-Continent Instruments and Avionics, we are committed to quality, service, integrity, and professionalism. Our employees serve the customers in general, business and commercial, advanced air mobility, defense and special missions markets. In this role, you'll be an important part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider.

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Actual compensation offered within the targeted salary range will be determined by factors such as job-related knowledge, skills, and experience.

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