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Collision Spanish Jobs in Tennessee (NOW HIRING)

Crash Champions

Customer Service Representative

Nashville, TN · On-site

$15.50 - $21/hr

Bilingual (Spanish) * Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements * Ability to work collaboratively with others to meet shared objectives ...

All JobsCollision Spanish JobsCollision Spanish Jobs in Tennessee

Collision Spanish information

What is a collision Spanish?

Collision Spanish professionals are specialists who assist Spanish-speaking customers in the automotive collision repair industry. They help with interpreting and translating between customers and repair staff, ensuring clear communication about vehicle damage, repair processes, estimates, and insurance claims. Their role is essential in providing a better customer experience for Spanish-speaking clients, bridging language barriers, and facilitating accurate documentation and service.

What skills and qualifications are needed to thrive as a collision estimator who speaks Spanish?

To thrive as a Collision Estimator (Spanish-speaking), you need in-depth knowledge of automotive repair processes, estimating techniques, and fluency in both English and Spanish. Familiarity with estimating software like CCC ONE or Audatex and relevant certifications such as I-CAR are commonly required. Outstanding customer service, attention to detail, and strong communication skills—especially in both languages—help you build trust with clients and collaborate with repair teams. These skills ensure accurate estimates, clear client interactions, and streamlined repair processes in a multicultural environment.

What challenges does a collision estimator face when working with Spanish-speaking clients in an auto body shop?

Collision Estimators who serve Spanish-speaking clients may encounter challenges related to language barriers, ensuring clear communication about repair processes, insurance documentation, and cost estimates. It's important to use bilingual forms, visual aids, and translation tools to help clients understand repair timelines and procedures. Building trust through transparent communication and cultural sensitivity can greatly improve customer satisfaction and streamline the workflow. Collaborating with bilingual team members and participating in ongoing language training can also enhance effectiveness in this role.

What is the difference between Collision Spanish vs Collision Repair Technician?

AspectCollision SpanishCollision Repair Technician
Required CredentialsNone specific, bilingual skills often preferredASE certification, high school diploma or equivalent
Work EnvironmentAuto repair shops, customer service settings, bilingual communicationAuto body shops, repair bays, collision centers
Industry UsageCustomer communication, parts ordering, insurance claimsRepairing vehicle damage, replacing parts, painting
Common Search IntentJobs involving bilingual customer service in auto repairHands-on vehicle repair roles in collision centers

Collision Spanish typically refers to a role focused on bilingual communication within collision repair settings, often involving customer service and administrative tasks. Collision Repair Technicians perform the physical repair work on vehicles. While both roles are part of the collision industry, Collision Spanish emphasizes language skills and customer interaction, whereas Collision Repair Technicians focus on repairing vehicles.

What cities in Tennessee are hiring for Collision Spanish jobs?

Cities in Tennessee with the most Collision Spanish job openings:

Collision Spanish jobs near you

Customer Service Agent | Part- Time

Empire Auto Parts, LLC

Antioch, TN • On-site

$19/hr

Part-time

Re-posted 4 days ago

Job description

 The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.

Responsibilities:

  • Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
  • Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
  • Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.                                                                                                                                                                 
  • Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
  • Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
  • Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
  • Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management

 

Qualifications/Skills:

  • High school diploma or equivalent; automotive parts or collision repair training is a plus.
  • Experience in customer service, preferably in the automotive or collision repair industry.
  •  Strong understanding of automotive parts and their applications.
  •  Proficiency in CRM software and order management systems.
  • Excellent communication and interpersonal skills.
  • Technical aptitude with automotive parts and repair processes.
  • Attention to detail and accuracy in order processing.
  •  Strong problem-solving and negotiation skills.
  •  Ability to multitask and prioritize in a fast-paced environment.
  • Bilingual: English and Spanish
  • Call Center experience
  • Be at least 18 years old

    What We Offer:

    • Paid Training
    • Paid Sick Days
    • Paid Holidays, Including 1 Floating Holiday (Your Birthday)
    • Weekly Pay
    • M-F work week; No weekends

    Employee Perks:

    • Casual Dress Code
    • Teamwork Environment
    • Free Company Apparel
    • Free Parking
    • Employee Recognition

    Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

    * Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG