ZipRecruiter

Log In

1

Collision Customer Service Representative Jobs in California

CSN Collision

Customer Service Representative

Paramount, CA · On-site

$16.75 - $22.75/hr

Xclusive Auto Collision And Wraps specializes in collision repair, auto body painting, vehicle ... As a Customer Service Representative, you will be the first point of contact for customers seeking ...

CSN Collision

Customer Service Representative

Paramount, CA · On-site

$16.75 - $22.75/hr

Xclusive Auto Collision And Wraps specializes in collision repair, auto body painting, vehicle ... As a Customer Service Representative, you will be the first point of contact for customers seeking ...

CSN Collision

Customer Service Representative

Gardena, CA

$16.50 - $22.25/hr

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to ...

CSN Collision

Customer Service Representative

Gardena, CA · On-site

$16.25 - $22.25/hr

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to ...

CSN Collision

Customer Service Representative

Gardena, CA · On-site

$16.25 - $22.25/hr

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to ...

CSN Collision

Customer Service Representative

Gardena, CA · On-site

$16.25 - $22.25/hr

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to ...

previous pagenext page

Showing results 21-40

All JobsCollision Customer Service Representative JobsCollision Customer Service Representative Jobs in California

Collision Customer Service Representative information

What is a collision customer service representative?

Collision Customer Service Representatives are professionals who act as the main point of contact between auto body repair shops and customers after a vehicle has been in an accident. They assist customers by explaining repair processes, coordinating repair appointments, handling insurance paperwork, providing updates, and ensuring customer satisfaction throughout the repair process. Their role is crucial in making sure the customer experience is smooth, transparent, and stress-free, while also supporting the repair shop's operations. Excellent communication, organizational, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a collision customer service representative?

To excel as a Collision Customer Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with repair management software, insurance claim systems, and basic office applications like Microsoft Office is typically required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help set top performers apart. These skills ensure smooth client interactions, efficient claim processing, and high customer satisfaction during stressful vehicle repair situations.

What are the typical challenges faced by a collision customer service representative, and how can they be successfully managed?

Collision Customer Service Representatives often face the challenge of balancing high customer expectations with the realities of repair timelines and insurance processes. Managing multiple cases at once, handling upset or stressed customers, and ensuring clear communication between technicians, insurance adjusters, and clients are key parts of the role. Success in this position comes from staying organized, remaining empathetic, and being proactive in providing updates and solutions throughout the repair process. Building strong relationships with both customers and the repair team is essential for smooth workflow and customer satisfaction.
Collision Customer Service Representative jobs near you
Infographic showing various Collision Customer Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Customer Service Representative

CSN Collision

Paramount, CA • On-site

$16.75 - $22.75/hr

Other

PTO

Re-posted 12 days ago

Job description

Company Overview: Xclusive Auto Collision And Wraps specializes in collision repair, auto body painting, vehicle wraps, paint protection film installation, vehicle restoration, and custom auto accessory and wrap services. The company prioritizes craftsmanship, quality repairs, customization, and a high standard of customer service.

Position Summary: As a Customer Service Representative, you will be the first point of contact for customers seeking collision repair, painting, wraps, or custom work. You will guide customers through the intake, scheduling, and support process, ensuring their experience is smooth and professional, and representing Xclusive’s commitment to quality and service.

Key Responsibilities:

· Greet customers (in person and by phone), respond to inquiries about repair, wrap, painting, restoration and customization services.

· Explain service options (collision repair, auto painting, wraps, paint protection film, custom work, restoration) clearly and help customers select what meets their needs.

· Schedule appointments for inspections, repairs, paint jobs, wraps, or restoration services; manage calendar and job queue.

· Collect vehicle details, customer information, and record customer requests and damage descriptions accurately.

· Maintain open communication with customers regarding their job status, projected timelines, and pickup details.

· Coordinate with technicians and shop management to ensure smooth handoff, and follow up for customer satisfaction.

· Maintain a clean, welcoming reception area; manage administrative tasks (filing, phone messages, follow-ups).

Requirements

· Prior experience in customer service, front-desk, or administrative role — ideally in auto repair or related industry (preferred but not strictly required).

· Excellent communication skills, both verbal and written.

· Strong organizational skills and attention to detail.

· Comfortable learning about auto-body, collision repair, painting, wraps, and customization services.

· Professional, friendly demeanor, patient, customer-focused, and reliable attendance.
Bi-lingual/Spanish speaking required

Benefits

· Competitive pay based on experience

· Paid holidays, paid time off, and paid sick days

· On-the-job training to build knowledge and skills

· Opportunity to work with a team committed to quality collision, paint, wrap, and customization service

Apply