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Collector Jobs in Edgewood, KY (NOW HIRING)

Trak Group

Collector / Collections Specialist

Cincinnati, OH · On-site

$17.75 - $24/hr

Collector / Collections Specialist Setting/Hours: 100% In-Office | 8-5 Join trak group in partnering with a growing client in Cincinnati, Ohio that's expanding its Shared Services team. Position ...

QUALITY GOLD INC

COLLECTOR

Fairfield, OH

$16 - $21.50/hr

Quality Gold, Inc. is a family-owned global company founded in 1979. We areheadquartered in Fairfield, Ohio, and operate within the United States, Canada, and India. As a wholesale distributor and ...

Createch llc

Field Data Collector

Cincinnati, OH · On-site

$25 - $35/hr

Piece-rate; estimated $25-$35/hour equivalent for a focused collector on optimized routes. * Full-project potential. Collectors who complete their share of the city typically earn $5,000-$6,000 over ...

QUALITY GOLD OF CINCINNATI INC

COLLECTOR

Fairfield, OH · On-site +1

$16 - $21.50/hr

Quality Gold, Inc. is a family-owned global company founded in 1979. We are headquartered in Fairfield, Ohio, and operate within the United States, Canada, and India. As a wholesale distributor and ...

Fifth Third

Mortgage Collector

Cincinnati, OH · On-site

Mortgage Collector At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total ...

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Collector information

See Edgewood, KY salary details

$12

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$27

How much do collector jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for collector in Edgewood, KY is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.59 per hour, depending on experience, location, and employer.

What is a collector?

A collector collects money owed on accounts for a company. This is not limited to outstanding debts, as these are usually passed on to another department or company. In this career, you instead remind customers and take payments for accounts. Qualifications include understanding FDCPA and other debt related regulations, using skip tracing technique, and active listening skills. Your job duties include making outbound calls or taking calls from consumer to ensure they make payments on their accounts. Experience is not usually required, but a customer service background can be beneficial.

What does a collector do?

A Collector is responsible for recovering overdue payments from individuals or businesses on behalf of creditors, such as banks, utility companies, or other organizations. Their duties include contacting debtors by phone, mail, or email, negotiating repayment plans, and maintaining records of collection activities. Collectors must follow regulations and ethical practices while seeking to resolve outstanding debts and help clients recover funds.

What are the key skills and qualifications needed to thrive as a collector, and why are they important?

To thrive as a Collector, you need a solid understanding of debt collection practices, negotiation skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, payment processing systems, and knowledge of regulations like the Fair Debt Collection Practices Act (FDCPA) are typically required. Strong communication, persistence, and conflict resolution abilities help build rapport with clients and resolve outstanding debts effectively. These skills are vital to maximize recoveries while maintaining compliance and positive client relationships.

What are some common challenges faced by collectors, and how can they effectively handle difficult customer interactions?

Collectors often encounter challenges such as dealing with unresponsive or distressed customers and meeting strict collection targets. Effective communication and empathy are crucial for building rapport and negotiating payment plans. Many organizations provide training in conflict resolution and compliance with legal regulations, which helps collectors maintain professionalism and protect both the company's and customers' interests. Peer support and regular team meetings also offer opportunities to share strategies and overcome obstacles together.

What is the difference between Collector vs Debt Collector?

AspectCollectorDebt Collector
Required CredentialsHigh school diploma or equivalent; sometimes certification in collectionsHigh school diploma; often similar certifications in collections
Work EnvironmentOffice setting, sometimes remote; interacts with clients and customersOffice or field; contacts debtors via phone, email, or in person
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, financial institutions
Common Search & ComparisonYesYes

Both Collector and Debt Collector roles involve recovering payments owed by customers. While they share similar credentials and work environments, a Collector typically works within a company to manage accounts receivable, whereas a Debt Collector often works for third-party agencies contacting debtors to recover overdue payments. Understanding these differences helps job seekers find the right role in the collections industry.

What jobs do collectors have?

Collectors work in various fields such as art, antiques, coins, stamps, and memorabilia, often working in museums, auction houses, retail stores, or private collections. They may be responsible for appraising, acquiring, cataloging, and preserving items, and often require knowledge of specific collecting areas and attention to detail.
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What cities near Edgewood, KY are hiring for Collector jobs?

Cities near Edgewood, KY with the most Collector job openings:

Collector jobs near you
Infographic showing various Collector job openings in Edgewood, KY as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 31% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $43,080 per year, or $20.7 per hour.

Collector / Collections Specialist

Trak Group

Cincinnati, OH • On-site

$17.75 - $24/hr

Full-time

Posted 26 days ago

Job description

Job Description Collector / Collections Specialist Setting/Hours: 100% In-Office | 8-5 Join trak group in partnering with a growing client in Cincinnati, Ohio that's expanding its Shared Services team. Position Summary We are seeking a Collector / Collections Specialist to join a Credit & Collections team and manage an assigned portfolio of customer accounts. This position is responsible for reducing delinquent balances, resolving payment issues and disputes, negotiating payment arrangements, and maintaining accurate account records.

The ideal candidate combines strong collection and negotiation skills with a customer-service mindset, understanding how to collect outstanding balances while maintaining positive business relationships. Key Responsibilities Manage an assigned portfolio of accounts and actively work to reduce delinquent balances. Contact customers regarding past-due invoices and secure timely payment.

Provide professional customer service while addressing collection questions and account concerns. Negotiate payment arrangements and payment plans within established guidelines. Process and review account adjustments with appropriate management approval.

Research and resolve discrepancies, short payments, deductions, and misapplied payments. Partner with internal departments to investigate and resolve customer disputes. Maintain accurate documentation of collection activities, payment commitments, disputes, and account status.

Accept and process customer payments on applicable accounts. Monitor aging and prioritize collection activity based on account risk and delinquency. Recommend severely delinquent accounts for placement with outside collection agencies when appropriate.

Identify opportunities to improve collection processes and procedures. Escalate complex account issues to management as needed. Perform additional Credit & Collections responsibilities as assigned.

Qualifications Previous collections experience preferred. Commercial/B2B collections experience is a strong plus. Experience managing customer accounts, past-due balances, or payment disputes preferred.

Basic proficiency with Microsoft Office applications. General understanding of applicable credit and collection laws and regulations. Strong verbal and written communication skills.

Effective negotiation and conflict-resolution abilities. Strong organizational and time-management skills. Ability to research account activity and resolve discrepancies.

High degree of integrity with the ability to maintain confidentiality when handling sensitive financial information. Ideal Candidate Profile Relationship-focused collector who can confidently ask for payment while maintaining customer loyalty. Strong communicator who is comfortable handling difficult or sensitive payment conversations.

Persistent and professional, with the ability to follow through on commitments and outstanding balances. Skilled problem solver who can research short payments, discrepancies, and account disputes rather than simply escalating them. Organized and accountable, with the ability to manage a portfolio and prioritize collection activity independently.

Collaborative team member who works effectively with customers, internal business partners, and company leadership. If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity. #SHARED.

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