1

Collections Recovery Manager Jobs in Missouri (NOW HIRING)

Collections Manager

Saint Louis, MO · On-site

$32.60 - $40.75/hr

Lead, coach, develop, and supervise Collections staff, including performance management, training ... Oversee all recovery operations, including charge-offs, bankruptcies, repossessions, foreclosures ...

next page

Showing results 1-20

Collections Recovery Manager information

What does a collections recovery manager do?

A Collections Recovery Manager oversees the process of recovering overdue payments and managing delinquent accounts for an organization. They develop strategies to improve debt recovery rates, manage a team of collectors, and ensure compliance with relevant laws and regulations. Their role often involves analyzing accounts, negotiating with debtors, and collaborating with legal teams when necessary. The goal is to maximize the recovery of outstanding debts while maintaining positive relationships with clients.

What are the key skills and qualifications needed to thrive as a collections recovery manager?

To thrive as a Collections Recovery Manager, you need expertise in debt recovery processes, strong analytical skills, and typically a background in finance or business administration. Familiarity with collections management software, CRM systems, and regulatory compliance tools is essential, and certifications in credit or collections can be advantageous. Exceptional negotiation, conflict resolution, and leadership abilities enable effective team management and positive debtor interactions. These skills are crucial for maximizing recovery rates while maintaining compliance and protecting the organization’s reputation.

What are some common challenges faced by collections recovery managers, and how can they be addressed?

Collections Recovery Managers often face challenges such as handling high volumes of delinquent accounts, maintaining compliance with regulations, and balancing firm recovery efforts with customer service. Addressing these challenges requires strong organizational skills, up-to-date knowledge of relevant laws, and effective communication with both team members and customers. Many managers find success by implementing robust training programs for their teams and leveraging technology to track and analyze collection activities, ensuring ethical and efficient processes.

What cities in Missouri are hiring for Collections Recovery Manager jobs?

Cities in Missouri with the most Collections Recovery Manager job openings:

Collections Manager

Saint Louis, MO

Neighbors Credit Union
Finance and Insurance • 51 - 200 employees

$32.60 - $40.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago


Job description

Description

Primary Function

The Member Solutions Manager is responsible for the daily leadership, administration, and operational oversight of the Collections Department. This role ensures delinquent accounts are managed in accordance with credit union policies, regulatory requirements, and industry best practices while balancing risk mitigation with an exceptional member experience. The Member Solutions Manager serves as the department's subject matter expert, oversees legal recovery efforts, manages vendor relationships, develops staff, and continually improves collection processes to maximize recoveries and operational efficiency.

Primary Responsibilities

  • Lead, coach, develop, and supervise Collections staff, including performance management, training, scheduling, daily operational support, and monitoring staff effectiveness.
  • Manage the delinquency portfolio by directing collection activities, loss mitigation efforts, and recovery strategies while ensuring compliance with credit union policies and applicable federal and state regulations.
  • Oversee all recovery operations, including charge-offs, bankruptcies, repossessions, foreclosures, legal actions, insurance claims, consumer disputes, credit reporting, garnishments, levies, shared secured offsets, and post-charge-off recoveries.
  • Review and approve hardship requests, deferments, loan modifications, workout arrangements, and other member assistance programs.
  • Manage collection systems, payment processing, third-party vendors, outsourced collection agencies, and recovery partners.
  • Monitor departmental performance through key performance indicators (KPIs), reporting, quality assurance, and process improvement initiatives to enhance collection effectiveness and operational efficiency.
  • Serve as the department liaison with internal departments, auditors, legal counsel, regulators, and state and NCUA examiners.
  • Develop, maintain, and recommend improvements to collection policies, procedures, strategies, and workflows to strengthen compliance, operational efficiency, and member service.
  • Maintain current knowledge of federal and state collection laws, regulations, lending principles, collection best practices, and the credit union philosophy to ensure effective and compliant collections operations.
  • Participate in departmental and organizational projects while serving as the subject matter expert for collections operations.

Requirements

Experience

  • 5+ years of experience in collections, recovery, or a related financial field, preferably in a credit union or banking environment.
  • Supervisory Experience

Education

  • Two year college degree, completetion of a specialized certification or licenseing, completeion of specialized training courses by vendors or job specific skills aquired through an apprentieship program.

Rewards

Salary Range: $32.60 - $40.75

This position is full time and will be eligible for benefits, and an annual incentive plan.

We have excellent opportunities for career advancement and professional development.


Schedule

Monday through Friday 8:00 am to 5:00 pm


Supplemental Pay

Yes


Benefits (Starting the first of the month following your start date)

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term and Long-Term Disability
  • HRA and FSA
  • 401(k) with matching contributions.
  • Tuition Reimbursement
  • Birthday Time Off
  • Vacation Time Off
  • Sick Time Off - Can be used for both employee and family.
  • Paid Parental Leave (Up to 12 weeks)