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Collections Associate Jobs in Ontario, CA (NOW HIRING)

KAHANA & FELD LLP

Collections Specialist

Irvine, CA · On-site

$30 - $35/hr

Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field, or equivalent combination of education and experience. * At least 3 years of collections or ...

Kahana and Feld LLP

Collections Specialist

Irvine, CA · On-site

$30 - $35/hr

Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field, or equivalent combination of education and experience. * At least 3 years of collections or ...

Kahana & Feld LLP

Collections Specialist

Irvine, CA · Hybrid

$30 - $35/hr

Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field, or equivalent combination of education and experience. * At least 3 years of collections or ...

Addison Group

Credit & Collections Specialist

Orange, CA · On-site

$30 - $36.50/hr

Associate or bachelor's degree in Accounting, Finance, Business, or a related field preferred ... This is an excellent opportunity for a Credit & Collections professional looking to join an ...

Revelyst

Credit & Collections Specialist

Irvine, CA

$20 - $25/hr

An associate or bachelor's degree in Finance, Accounting or Business Administration; certification from a commercial credit professional group; or equivalent experience. #LI-KR1 Pay Range: Hourly ...

New

Revelyst

Sr Credit & Collections Specialist

Irvine, CA · On-site

$30 - $36.50/hr

The Senior Credit & Collections Specialist will be a key member of the Credit department ... An associate or bachelor's degree in Finance, Accounting, or Business Administration; certification ...

Revelyst

Sr Credit & Collections Specialist

Irvine, CA

$30 - $36.50/hr

The Senior Credit & Collections Specialist will be a key member of the Credit department ... An associate or bachelor's degree in Finance, Accounting, or Business Administration; certification ...

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All JobsCollections Associate JobsCollections Associate Jobs in Ontario, CA

Collections Associate information

See Ontario, CA salary details

$11

$21

$31

How much do collections associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for collections associate in Ontario, CA is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.46 per hour, depending on experience, location, and employer.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Ontario, CA?

The most popular types of Collections jobs in Ontario, CA are:

What cities near Ontario, CA are hiring for Collections Associate jobs?

Cities near Ontario, CA with the most Collections Associate job openings:

Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Ontario, CA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,699 per year, or $21 per hour.

Patient Collections Representative

Irvine, CA • On-site

Monarch Diagnostics
Biotechnology Research and Development • 51 - 200 employees
Learn more about Monarch Diagnosticsexternal

$26 - $30/hr

Full-time

Re-posted 27 days ago

Job description


The Patient Collections Representative is responsible for recovering outstanding patient balances. This role focuses on patient outreach, balance resolution, and prevention of revenue leakage while maintaining compliance with healthcare regulations and delivering a professional patient experience.

Key Responsibilities

PTP Collections Management

  • Identify accounts where payment was issued to the patient instead of the lab.
  • Review EOBs, remits, and payer correspondence to validate balances owed.
  • Initiate outbound calls, letters, and electronic communication to patients regarding repayment.

Patient Outreach & Communication

  • Explain insurance payments, patient responsibility, and repayment expectations clearly.
  • Handle sensitive financial discussions with professionalism and empathy.
  • Negotiate payment arrangements when appropriate.

Account Resolution

  • Secure payments via phone, mail, or online payment platforms.
  • Set up and monitor payment plans.
  • Escalate delinquent accounts according to internal collection workflows.

Collections Workflow

  • Generate and send PTP demand letters and follow-up notices.
  • Document all collection activities in the billing system.

Insurance & Billing Research

  • Work denied/misdirected claims tied to PTP balances.
  • Coordinate with payers to request reissues or recoupments when applicable.
  • Collaborate with internal billing and AR teams to resolve discrepancies.

Compliance & Reporting

  • Ensure adherence to HIPAA, FDCPA, and state collection regulations.
  • Maintain accurate account notes and audit trails.
  • Track recovery metrics, aging, and collection performance.

Required Qualifications

  • Associate’s or Bachelor’s preferred
  • 2+ years of medical billing or healthcare collections experience.
  • Paid-to-Patient or patient balance collections experience strongly preferred.
  • Knowledge of EOBs, remittance advice, and insurance payment processes.
  • Diagnostic lab billing experience (toxicology/clinical) preferred.

Skills & Competencies

  • Strong negotiation and conflict-resolution skills.
  • Professional, firm, and respectful communication style.
  • Ability to explain complex insurance concepts to patients.
  • Detail-oriented with strong account research abilities.
  • Comfortable handling high-volume outbound call activity.
  • Proficient in billing systems, clearinghouses, and Microsoft Office. (Advanced MD is a plus)

Compensation

Hourly Pay Range: $26.00 – $30.00 per hour

Pay is based on experience, diagnostic lab specialty knowledge, and recovery performance.

Bonus / Incentive.

  • Tiered commission after baseline recovery threshold.