Collections Associate Jobs in London, ON (NOW HIRING)

This role requires a minimum of 60% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis. 

Job posting ID: 9058

Employment status: Temporary full-time
Position's anticipated end date: 2029-03-30 

Salary/Rate of pay: $86,400.00 - $101,700.00

Application deadline: 2026-08-14 

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.
  

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives - including your own. 

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role
Canadian Blood Services is looking for a Temporary Full-time Quality Assurance Associate to join our dynamic Quality Assurance team, contributing to a broader, flexible role that spans national and local contexts.
The Quality Assurance team is accountable for the systematic efforts taken to assure that all Canadian Blood Services' products and services delivered to the customer meets expectations of the customer.

In this role, you will be providing the organizational assurance that we meet safety, quality identity, purity, potency and accessibility requirements of our products and services. In this role, you will utilize your advanced knowledge of Good Manufacturing Practices (GMP), which includes Blood Regulations as defined by Health Canada, CSA Blood and Blood Component Standards as well as relevant Cell, Tissues and Organs (CTO) regulations and standards and the theory and application of quality systems elements to the products and services provided by Canadian Blood Services.  

Formula for success

• Leveraging your skills in quality management, you will ensure the organization's products and services consistently meet requirements by maintaining control in manufacturing and donor centre processes, adhering to regulations and standards, and applying Quality System processes such as quality event management, document management, validation, change control, corrective action preventative action, auditing, training, quality control, etc.
• Utilizing your expertise in education, you will educate staff to enhance their understanding of Good Manufacturing Practices within Canadian Blood Services Quality Management System. This will clarify the necessity and application of these principles in the organization's activities.
• Capitalizing on analytical skills, you will assist the organization in monitoring and continuously improving product and service quality. This involves collecting and analyzing data, facilitating root cause analysis, investigations, and overseeing the implementation of improvements.
• Demonstrating flexibility and teamwork you will support any center and any QA department that requires coverage and support. This will require comfortability with adjusting time zones, hybrid work condition, travel and digital devices/tools for virtual connections and work execution.
• Maintaining connectivity and responsiveness, to be connected and easy to reach during working hours and support the after-hours on-call (if required) This ensures timely and effective communication during critical situations and availability. 
• Adapting to diverse responsibilities, you will perform local, national and other duties as required. This showcases your adaptability and versatility to contribute effectively across various tasks, sites and National Quality assurance department responsibilities within the organization.

Desired education and skills

• Post-secondary level education in a relevant discipline from a recognized academic institution, or equivalent experience is required. 
• Certification in Quality Management Systems and/or certified Quality Engineer designation is required. Will consider an applicant currently working on certification, or an agreement to obtain certification. 
• Minimum of 7 years' experience within a manufacturing, pharmaceutical or blood collections environment following Good Manufacturing Practices, with at least 5 years of Quality Management and Continuous Improvement experience. 
• Thorough comprehension of applicable standards and regulations and a comprehensive knowledge of the theory behind and application of quality systems processes as they pertain to the products and services provided by Canadian Blood Services (such as: Blood Collections, Health Canada's Blood and Blood component regulations, Canadian Standards Association's Blood and Blood component standards, Canadian Standards Association's Cells, Tissue, and Organ standards, AABB's Cellular Therapy standards, AABB's Blood Bank and Transfusion Services standards).
• Comprehensive knowledge of Quality Management System elements is mandatory.
• Comprehensive analytical, problem-solving and risk-based decision making skills are required.
• Effective interpersonal skills along with proven ability to exercise sound judgment, tact and discretion, coach and facilitate discussions that promote the Quality Management System.
• Strong ability to adjust and work in an agile work environment. 
• Demonstrated ability to think systemically and anticipate impact on people, systems and processes.

What we offer you

• Payment in lieu for vacation and benefits
• Annual performance award up to 6%. 
• Defined benefit pension plan
• Employee discounts, wellness program, professional resources

What you can expect

• This role will work in a hybrid environment with requirements to be onsite preferably at Canadian Blood Services' 820 Wharncliffe Rd S, London, Ontario location or 3015 Howard Ave, Unit 1, Windsor, Ontario location, 60-80% of the time/3-4 days of the week. This requirement is subject to change based on operational needs.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours a day. Flexibility to work a variety of shifts, including weekends, may be required based on project needs and rotational assignments.
• Ability to travel up to 25% of the time to other CBS locations, as required to support business needs, fulfill job responsibilities, and attend in-person team meetings.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada's population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list. 

Applicants who require accommodation should discuss their needs with us.

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