Collections Associate Jobs in Durham, NH (NOW HIRING)

This is a hybrid role with the expectation that time working will regularly take place inside and outside of our Portsmouth, NH office.

This position is responsible for developing and managing collateral monitoring processes to ensure that Equipment Finance secures its collateral and assets to prevent financial losses resulting from an inability to repossess the secured equipment. This entails understanding Department of Motor Vehicle and Secretary of State requirements for accurate lien recording. It must also cultivate effective relationships with internal departments like Sales and Asset Management as well as third party service providers. It also provides leadership oversight including supervision, career development, coaching and training for collateral monitoring associates in the Equipment Finance division.

• Business Oversight - Provides comprehensive Uniform Commercial Code Financing Statements (UCC's)and Vehicle titles services including filing or working with third parties to record EF's liens with the Department of Motor Vehicles for titled vehicles and UCC's with the Secretaries of States to ensure EF's collateral/assets are secured to prevent potential financial losses.
• Vendor, Customer and Audit Management - Coordinate required documentation with Originations and Sales and manage the process for defaulting customers and vendors who fail to comply with vehicle titling requirements. May assist external reviews and audits.
• Reporting - Create, track and analyze reports to identify problem areas and ways to improve performance and remediate inaccurately or insufficiently documented liens. Develop reports for senior management tracking client activity and associated trends.
• Supervisor Functions - Assesses daily work for accuracy, process improvements, and efficiencies. Maintains detailed documentation on associate performance and supervisory actions. Ensures compliance with department policies and procedures. Supervises the performance of assigned staff, including mentorship, training, and staff evaluations.

Bachelor's Degree and 4 years of experience in Management, Customer Service, Collections and/or Operations

-OR-

High School Diploma or GED and 8 years of experience in Management, Customer Service, Collections and/or Operations

Preferred Area of Experience:

• Commercial Loan or Lease Documentation, Vehicle Titling or other Security Recording activities
• Early adoption to change management
• Exceptional analytical and problem-solving abilities
• Excellent time management skills and proven ability to hit deadlines
• Demonstrated initiative
• Ability to work and interact with all departments throughout the organization
• Excellent oral and written communication skills
• Thrive in a fast-paced environment while continually maintaining a positive attitude and promoting teamwork
• Ability to work with external partners

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Bachelor's Degree and 4 years of experience in Management, Customer Service, Collections and/or Operations

-OR-

High School Diploma or GED and 8 years of experience in Management, Customer Service, Collections and/or Operations

Preferred Area of Experience:

• Commercial Loan or Lease Documentation, Vehicle Titling or other Security Recording activities
• Early adoption to change management
• Exceptional analytical and problem-solving abilities
• Excellent time management skills and proven ability to hit deadlines
• Demonstrated initiative
• Ability to work and interact with all departments throughout the organization
• Excellent oral and written communication skills
• Thrive in a fast-paced environment while continually maintaining a positive attitude and promoting teamwork
• Ability to work with external partners

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.