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Collections Analyst Jobs in Massachusetts (NOW HIRING)

Soni Resources

Collections Analyst

Stoughton, MA · On-site

$49K/yr

The Collections Specialist is responsible for managing and collecting outstanding accounts ... Analytical and detail-oriented * Professional judgment and discretion Compensation: $22 to $25 an ...

American Tower

Collections Analyst

Woburn, MA · On-site

$21.63 - $28.85/hr

As a Collections Analyst you will partner cross-functionally to resolve customer disputes in a timely manner and drive success with external customers by providing excellent service. Responsibilities ...

New

CarGurus

Senior Credit & Collections Analyst

Boston, MA · On-site

$67K - $84K/yr

Role overview CarGurus is seeking an experienced Senior Credit & Collections Analyst to join our Credit & Collections team. This is a senior individual-contributor role for someone who can ...

New

Kaizen Stackup

Collections Specialist

Boston, MA

$20 - $27.25/hr

Collections SpecialistAbout the Role We are seeking a dedicated and experienced Full-time ... Conduct thorough account reviews and analyze customer payment histories to identify potential risks ...

Kaizen Stackup

Collections Specialist

Boston, MA · On-site

$20 - $27.25/hr

Collections Specialist About the Role We are seeking a dedicated and experienced Full-time ... Conduct thorough account reviews and analyze customer payment histories to identify potential risks ...

Smith College

Collections Registrar

Northampton, MA · On-site

$52K - $71K/yr

Department Museum of Art Job Summary As a member of the Collections Management team at the Smith College Museum of Art, the Associate Registrar plays a key role in the stewardship, documentation, and ...

Morrison Mahoney LLP

Collections Specialist

Boston, MA · On-site

$60K - $70K/yr

COLLECTIONS SPECIALISTWe are seeking a detail-oriented Collections Specialist to join our team. In this role, you'll be responsible for reviewing cash receipts, handling attorney appeals, and ...

Morrison Mahoney LLP

Collections Specialist

Boston, MA · Hybrid

$60K - $70K/yr

COLLECTIONS SPECIALIST We are seeking a detail-oriented Collections Specialist to join our team. In this role, you'll be responsible for reviewing cash receipts, handling attorney appeals, and ...

Morrison Mahoney LLP

Collections Specialist

Boston, MA · On-site

$60K - $70K/yr

COLLECTIONS SPECIALIST We are seeking a detail-oriented Collections Specialist to join our team. In this role, you'll be responsible for reviewing cash receipts, handling attorney appeals, and ...

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All JobsCollections Analyst JobsCollections Analyst Jobs in Massachusetts

Collections Analyst information

See Massachusetts salary details

$15

$25

$43

How much do collections analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for collections analyst in Massachusetts is $25.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.61 per hour, depending on experience, location, and employer.

How does a collections analyst typically collaborate with sales and customer service teams to resolve payment issues?

As a Collections Analyst, effective collaboration with sales and customer service teams is crucial for resolving payment disputes and maintaining positive client relationships. You may regularly communicate with sales representatives to gain context on client agreements or negotiate payment terms, and work with customer service to address billing discrepancies or service-related concerns. This cross-functional teamwork helps ensure that payment issues are resolved efficiently and that both company revenue and customer satisfaction are protected.

What are the key skills and qualifications needed to thrive as a collections analyst, and why are they important?

To thrive as a Collections Analyst, you need strong analytical skills, attention to detail, and a background in finance, accounting, or a related field, often supported by a bachelor's degree. Proficiency in collections management software, Excel, and ERP systems such as SAP or Oracle is typically required. Excellent negotiation, communication, and problem-solving skills help you build rapport with clients and resolve outstanding accounts effectively. These skills ensure accurate debt recovery, maintain positive client relationships, and contribute to the company's cash flow and financial health.

What is the difference between Collections Analyst vs Credit Analyst?

AspectCollections AnalystCredit Analyst
Primary FocusRecovering overdue payments and managing delinquent accountsAssessing creditworthiness of individuals or businesses for lending decisions
Required CredentialsHigh school diploma, some roles may prefer finance or business certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentFinancial institutions, collections agencies, or corporate finance departmentsBanks, lending institutions, or credit agencies
Employer & Industry UsageUsed in industries with credit and collections departmentsUsed in banking, lending, and credit risk assessment

While both roles operate within the finance sector, a Collections Analyst primarily focuses on recovering overdue payments and managing delinquent accounts, whereas a Credit Analyst evaluates credit risk to support lending decisions. The roles share similar credentials and work environments but differ in their core responsibilities and objectives.

How do you become a collections analyst?

To become a collections analyst, candidates typically need a high school diploma or equivalent, with some roles preferring an associate's or bachelor's degree in finance, accounting, or a related field. Relevant skills include strong communication, attention to detail, and familiarity with accounting software or collection tools; certifications like Certified Collections Professional (CCP) can enhance prospects. Gaining experience through entry-level finance or customer service roles can also be beneficial.

How much do collections analysts make in the US?

Collections analysts in the US typically earn an average salary of around $45,000 to $60,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries. The role often requires strong communication skills and familiarity with debt collection software.

What does a collections analyst do?

A collections analyst is responsible for managing accounts receivable by monitoring overdue payments, contacting customers to collect outstanding debts, and resolving billing issues. They often use financial software and maintain detailed records to ensure timely collections and minimize bad debt. Strong communication skills and knowledge of credit policies are essential for this role.

What are popular job titles related to Collections Analyst jobs in Massachusetts?

For Collections Analyst jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Collections Analyst jobs in Massachusetts look for?

The top searched job categories for Collections Analyst jobs in Massachusetts are:

Collections Analyst jobs near you
Infographic showing various Collections Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 91% Full Time, 4% Part Time, and 5% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $53,074 per year, or $25.5 per hour.

Collections Analyst

Stoughton, MA • On-site

Soni Resources
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Soni Resourcesexternal

$49K/yr

Full-time

Re-posted 8 days ago

Job description

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers. This role focuses on reducing delinquency, maintaining positive customer relationships, and ensuring compliance with company policies and applicable regulations.
Key Responsibilities
  • Contact customers via phone, email, and written correspondence to collect overdue payments
  • Review customer accounts to identify delinquent balances and prioritize collection efforts
  • Negotiate payment plans and settlements in accordance with company guidelines
  • Maintain accurate and up-to-date records of all collection activities
  • Investigate and resolve billing discrepancies or payment disputes
  • Monitor aging reports and escalate high-risk or long-overdue accounts as needed
  • Work closely with sales, customer service, and accounting teams to resolve issues
  • Ensure compliance with federal, state, and local collection laws and regulations
  • Meet or exceed individual and team collection targets

Qualifications
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • 1-3 years of experience in collections, accounts receivable, or a related financial role
  • Strong negotiation and communication skills
  • Ability to handle difficult conversations professionally and tactfully
  • Proficiency with accounting software, CRM systems, and Microsoft Excel
  • Strong attention to detail and organizational skills
  • Knowledge of FDCPA and other applicable collection regulations (preferred)

Skills & Competencies
  • Customer-focused with a problem-solving mindset
  • Ability to work independently and manage multiple accounts
  • Time management and prioritization skills
  • Analytical and detail-oriented
  • Professional judgment and discretion

Compensation: $22 to $25 an hour
Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
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About Soni Resources

Sourced by ZipRecruiter

Soni is a premier staffing & recruitment company that is disrupting the human capital management space. Headquartered in New York, Soni has presence in 23 markets across the United States. We support each professional relationship with a cutting-edge approach, industry-leading insights, and a human touch. We are trusted to help companies and individuals tackle their challenges and capture their greatest opportunities. We are minority-owned, and diversity & inclusion is in our DNA. We are committed to creating environments where people are empowered to be their authentic selves.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

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