Collections Officer
Edmonton, AB · On-site
At CCA, we're redefining what collections can be. We treat people with respect, communicate with ... account portfolio * Document calls accurately and meet compliance standards * Manage each call with ...
Collections Officer
Edmonton, AB · On-site
At CCA, we're redefining what collections can be. We treat people with respect, communicate with ... account portfolio * Document calls accurately and meet compliance standards * Manage each call with ...
Collections Officer
Edmonton, AB · On-site
At CCA, we're redefining what collections can be. We treat people with respect, communicate with ... account portfolio * Document calls accurately and meet compliance standards * Manage each call with ...
Quick apply
Collections Officer
Edmonton, AB · On-site
At CCA, we're redefining what collections can be. We treat people with respect, communicate with ... account portfolio * Document calls accurately and meet compliance standards * Manage each call with ...
... managed efficiently and effectively. The Contracts Administrator will be familiar with all ... Experience with accounts receivable, invoicing, collections, account reconciliation, and billing ...
... managed efficiently and effectively. The Contracts Administrator will be familiar with all ... Experience with accounts receivable, invoicing, collections, account reconciliation, and billing ...
Acuren is currently hiring a Collections Clerk I to monitor customer accounts, follow up on overdue ... Ability to manage multiple accounts and priorities * Proficiency in Microsoft Word, Excel and ...
Acuren is currently hiring a Collections Clerk I to monitor customer accounts, follow up on overdue ... Ability to manage multiple accounts and priorities * Proficiency in Microsoft Word, Excel and ...
Position Summary Acuren is currently hiring a Collections Clerk I to monitor customer accounts ... Ability to manage multiple accounts and priorities * Proficiency in Microsoft Word, Excel and ...
Position Summary Acuren is currently hiring a Collections Clerk I to monitor customer accounts ... Ability to manage multiple accounts and priorities * Proficiency in Microsoft Word, Excel and ...
Great Opportunity to work for a large collections team! Key Responsibilities * Manage daily collection activities for an assigned portfolio of customer accounts, prioritizing efforts to maximize ...
Great Opportunity to work for a large collections team! Key Responsibilities * Manage daily collection activities for an assigned portfolio of customer accounts, prioritizing efforts to maximize ...
... collections, and progress billings. Working closely with Project Managers, Inside Sales, and the ... and account reconciliations. * Follow up with customers to collect outstanding balances and ...
Quick apply
... collections, and progress billings. Working closely with Project Managers, Inside Sales, and the ... and account reconciliations. * Follow up with customers to collect outstanding balances and ...
Sales Manager
Edmonton, AB · On-site
$70K - $100K/yr
... collections of modern architectural and decorative lighting from around the world and serve as an ... Lead a team of Account Executives, providing guidance, mentoring, and performance feedback to ...
Sales Manager
Edmonton, AB · On-site
$70K - $100K/yr
... collections of modern architectural and decorative lighting from around the world and serve as an ... Lead a team of Account Executives, providing guidance, mentoring, and performance feedback to ...
... account management, meter reading, billing cycles, rates, adjustments, payments, collections, and reporting. This individual will play a key role in customer implementations, product design, quality ...
... account management, meter reading, billing cycles, rates, adjustments, payments, collections, and reporting. This individual will play a key role in customer implementations, product design, quality ...
Accounts Payable Clerk
Sherwood Park, AB · On-site
Support management and Corporate Controller in preparation of annual budgets. * Record accounts receivable transactions and assist with customer credit and collections. * Preparation and filing of ...
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Accounts Payable Clerk
Sherwood Park, AB · On-site
Support management and Corporate Controller in preparation of annual budgets. * Record accounts receivable transactions and assist with customer credit and collections. * Preparation and filing of ...
Support management and Corporate Controller in preparation of annual budgets. * Record accounts receivable transactions and assist with customer credit and collections. * Preparation and filing of ...
Support management and Corporate Controller in preparation of annual budgets. * Record accounts receivable transactions and assist with customer credit and collections. * Preparation and filing of ...
Finance Coordinator
Sherwood Park, AB · On-site
... Management Solutions while working closely with the Finance Controller to ensure the accuracy ... Prepare customer invoices and assist with accounts receivable collections and customer account ...
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Finance Coordinator
Sherwood Park, AB · On-site
... Management Solutions while working closely with the Finance Controller to ensure the accuracy ... Prepare customer invoices and assist with accounts receivable collections and customer account ...
... assist in collections on an as-required basis Qualifications: * Minimum 5 years experience in ... Our recruiters and account managers are passionate about connecting qualified professionals with ...
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... assist in collections on an as-required basis Qualifications: * Minimum 5 years experience in ... Our recruiters and account managers are passionate about connecting qualified professionals with ...
Immediate company paid health and wellness benefits including flex spending account. Project ... Oversees contract administration, including billing cycles and collections, ensuring compliance and ...
Immediate company paid health and wellness benefits including flex spending account. Project ... Oversees contract administration, including billing cycles and collections, ensuring compliance and ...
Immediate company paid health and wellness benefits including flex spending account ... Oversees contract administration, including billing cycles and collections, ensuring compliance and ...
Immediate company paid health and wellness benefits including flex spending account ... Oversees contract administration, including billing cycles and collections, ensuring compliance and ...
... with accounts receivable and cash management activities, including collections, cash application, account reconciliations, and cash flow reporting * Ensure compliance with financial controls ...
... with accounts receivable and cash management activities, including collections, cash application, account reconciliations, and cash flow reporting * Ensure compliance with financial controls ...
Assists A/R personnel in creating andestablishingnew accounts and follows up on collections * Coordinates with Sales Representatives and Branch management to keep account activities updated
Assists A/R personnel in creating andestablishingnew accounts and follows up on collections * Coordinates with Sales Representatives and Branch management to keep account activities updated
Identify, investigate, and resolve variances related to cash receipts and account balances ... Collaborate cross-functionally with Collections, Finance, Operations, IT, and other departments to ...
Identify, investigate, and resolve variances related to cash receipts and account balances ... Collaborate cross-functionally with Collections, Finance, Operations, IT, and other departments to ...
Identify, investigate, and resolve variances related to cash receipts and account balances ... Collaborate cross-functionally with Collections, Finance, Operations, IT, and other departments to ...
Identify, investigate, and resolve variances related to cash receipts and account balances ... Collaborate cross-functionally with Collections, Finance, Operations, IT, and other departments to ...
Immediate company paid health and wellness benefits including flex spending account. * Travel and ... Oversees contract administration, including billing cycles and collections, ensuring compliance and ...
Quick apply
Immediate company paid health and wellness benefits including flex spending account. * Travel and ... Oversees contract administration, including billing cycles and collections, ensuring compliance and ...
Collections Account Manager information
What is a collections account manager?
Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.
What are the key skills and qualifications needed to thrive as a collections account manager?
To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.
How does a collections account manager typically collaborate with other departments to resolve overdue accounts?
Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.
What is the difference between Collections Account Manager vs Collections Specialist?
| Aspect | Collections Account Manager | Collections Specialist |
|---|---|---|
| Credentials | Typically requires experience in collections, sometimes a degree in finance or business | Often requires similar experience or certifications in collections or credit management |
| Work Environment | Manages accounts, coordinates with clients, and oversees collection strategies | Handles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures |
| Employer & Industry Usage | Used in financial services, banking, and credit companies | Common in similar industries, often as entry to mid-level roles |
The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.
Is a collections account manager a stressful job?
A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.
What does a collections account manager do?
A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.
What job categories do people searching Collections Account Manager jobs in Edmonton, AB look for?
The top searched job categories for Collections Account Manager jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Collections Account Manager jobs?
Cities near Edmonton, AB with the most Collections Account Manager job openings:
Collections Officer
Edmonton, AB • On-site
Commercial Credit Adjusters Ltd
Full-time
Re-posted 14 days ago
Job description
At CCA, we're redefining what collections can be. We treat people with respect, communicate with clarity, and focus on finding real solutions-not just chasing payments.
If you believe compassion matters, especially when someone's going through a tough time in their lives, this role offers a chance to make a meaningful impact. You'll connect with individuals, to offer support, listen without judgement, and help guide them through financial challenges with professionalism and respect.
Our downtown Edmonton office is ready to welcome new team members.
What the Role Involves
As a Collections Officer, you will:
- Speak with consumers who've missed payments-some recently, some long-term
- Establish contact through inbound and outbound calls
- Work within clear policy and process to offer fair and firm solutions
- Negotiate payment arrangements in accordance with client and company guidelines
- Investigate and advise on payment plans and settlement options
- Serve as the contact/liaison for your assigned account portfolio
- Document calls accurately and meet compliance standards
- Manage each call with confidence, an empathetic ear, and clear boundaries
- Uphold the CCA Code of Conduct by treating every consumer with integrity, honesty, dignity, and respect.
What You Bring
We're looking for individuals who are:
- Strong communicators with excellent verbal and written skills
- Skilled in negotiation and conflict resolution
- Self-motivated, goal-oriented, and detail-focused
- Ethical and professional in all interactions
- Comfortable working independently and in a fast-paced team environment
- Proficient with computers and able to communicate effectively in English
Experience in collections, customer service, or call centres is a bonus but not required.If you're eager to learn, grow, and make a difference, we'd love to hear from you.
How We Support You
We know this work can be challenging, so we've built a workplace that supports your success and well-being, professionally and personally. Here's what you'll find at CCA:
- Paid training and licensing to help you feel confident and prepared from day one
- Full-time hours:
- Monday - Thursday: 8:00 AM to 4:30 PM
- Friday: 8:00 AM - 3:30 PM
- 1 evening shift per week from 11:30 AM - 8:00 PM (you choose what day works best!)
- 1 Saturday shift per month: 8:00 AM - 12:00 PM
- Competitive commission structure that rewards your performance fairly
- Group benefit plan to support your health and peace of mind
- Secure downtown location that's convenient and accessible
- Friendly, inclusive, and supportive team culture we're here to help each other succeed
- Opportunities for growth and development, whether you're building a long-term career or gaining valuable experience
- Hands-on learning in credit reporting, credit repair, and personal budgeting
- Team leaders who understand the job and are committed to helping you thrive
- Clear tools and frameworks that guide your decisions and keep things consistent
We believe in treating our team members with the same respect and care we offer to our clients. When you join CCA, you're not just starting a job-you're joining a team that values your voice, your growth, and your well-being.
Conditions of Employment
- To meet provincial licensing requirements, you must have a work permit (at least 6 months of validity remaining at time of application), permanent residency, or be a Canadian Citizen.
- Be available for full-time work.
- Criminal Record Check is required for successful candidates.
Our Story
Since 1991, Commercial Credit Adjusters Ltd. has been a trusted leader in Accounts Receivable Management across Canada. We specialize in ethical, effective collection solutions tailored to both businesses and consumers. Our commitment to professionalism, integrity, and results has earned us a reputation for excellence in the industry. Learn more about our services at cca.ca