Collection Recovery Manager Jobs in Kentucky (NOW HIRING)

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WHAT YOU NEED TO KNOW (Job Overview): We are currently seeking an innovative recovery professional to serve as a Community Recovery Manager (CRM) in support of the LA Wildfires Long-Term Recovery Operation in California. This is a term‑limited, benefits eligible position expected to last until January 31, 2028. This is a hybrid position based in California, frequent travel to impacted communities will be required. As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. If you share our passion for helping people, join us in this excellent career opportunity.

The position supports the American Red Cross’s Long‑Term Recovery Program in Los Angeles to support impacted communities, providing recovery programming and services to individuals, households, and communities affected by these wildfires. The ideal candidate will reside in the wildfire impacted communities of Greater Pasadena. The Community Recovery Manager will report to the Senior Community Recovery Manager of the Los Angeles Wildfire Long‑Term Recovery Program. The Manager will liaise directly with local partners and provide guidance relating to both Red Cross specific and broader recovery services and processes. The Manager will also collect information on community gaps/needs and partners operating in the recovery which will be critical to the development and ongoing monitoring of the Los Angeles Wildfire Long‑Term Recovery Program strategy. The Manager will be a vital member of the greater Wildfire LTR team and work closely with other Red Cross stakeholders, including the Region and Division, NHQ DCS, Long‑Term Recovery Operation team, and the DRO structure. A successful candidate will be a skilled listener with rich experience in partner coordination and community organizing. This is a term‑limited position through January 2028 with extension based on business need.

• Represent the American Red Cross and the Los Angeles Wildfire Long‑Term Recovery Program as a liaison with local partners and recovery entities
• Act as a facilitative leader in Los Angeles to continually assess needs and gaps in the long‑term recovery space and work to strengthen partnerships with various entities (NGOs, government, etc.) active in the recovery, offering recovery resources for disaster‑affected households and communities
• Act to identify, document, and share vital community resources/needs/gaps through the wildfire LTRO structure to inform the development and continued monitoring of the Los Angeles Wildfire Long‑Term Recovery programming strategy
• Work to identify community concerns and elevate issues to leadership for awareness and early intervention
• Engage a broad cross‑section of internal stakeholders, external partners, government, and community groups to identify and address community resource gaps
• Work as an advocate to ensure that Red Cross services reach all affected populations, prioritizing under‑resourced, vulnerable, and underserved communities in Los Angeles
• Support the development of local recovery organizing and collaboration efforts, such as Long‑Term Recovery Groups (LTRGs), recovery collaboratives and other relevant initiatives
• Support the collection of qualitative and quantitative data collection for continued program monitoring and reporting processes
• Document Los Angeles Wildfire Long‑Term Recovery Program activities and relevant community recovery information to empower the Red Cross Region and Division to continually deliver the Red Cross mission in Los Angeles
• Other duties as assigned

Education: Bachelor’s degree required

Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required

• Excellent team player with strong interpersonal, verbal, and written communication skills, including active listening and a demonstrated ability to build trust and consensus across teams, partners, and the communities served.
• Deep knowledge of community programming and service delivery, with the ability to represent the Fundamental Principles of the American Red Cross (humanity, impartiality, neutrality, independence, voluntary service, unity, and universality) in every client, partner, and public interaction.
• Skilled in developing presentations and training modules, and in creating project plans, budgets, and strategies to achieve organizational goals.
• Demonstrated analytical and decision‑making skills to drive creative, continuous improvement of programs and services.
• Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management, with strong public speaking, project management, and process improvement abilities.
• Must be customer oriented, organized, solutions focused, and externally oriented, with a collaborative, team‑first approach to all work.
• Intermediate proficiency with MS Office software (Word, Excel, PowerPoint, and Outlook) required.
• Familiarity with federal, state, and local employment laws.
• Must be able to perform all assigned responsibilities under "grey sky" requirements and ensure all American Red Cross finance policies and procedures are followed as related to the scope of work activity.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

The annual salary range for this position is $75,000 - $85,000. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location & experience.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

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