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Collection Associate Jobs in Springfield, MA (NOW HIRING)

City of Springfield

Enrichment Site Aide

Springfield, MA

$19.50/hr

... collection. Essential Functions Responsible for ensuring all programming components of the 21st ... Associates degree in education or related field preferred. Minimum of two years of experience in an ...

PULSE PRIMARY CARE

Medical Assistant

Springfield, MA · On-site

$16 - $20/hr

Knowledge of phlebotomy procedures and specimen collection, labeling, and processing. * Familiarity ... Associate degree or additional certification in Medical Assisting or a related field preferred.

Temporaries of New England, Inc.

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Bilingual Bookkeeper

Hartford, CT · On-site

$25 - $30/hr

... rent collection * Order and manage office supplies * Perform general clerical tasks including ... Associate's degree in accounting or related field, or equivalent combination of education and ...

New

Temporaries of New England, Inc.

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Accounting Bookkeeper

Manchester, CT · On-site

$25 - $30/hr

... rent collection * Order and manage office supplies * Perform general clerical tasks including ... Associate's Degree in Accounting or related field, or equivalent combination of education and ...

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Collection Associate information

See Springfield, MA salary details

$11

$20

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How much do collection associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for collection associate in Springfield, MA is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.98 per hour, depending on experience, location, and employer.

What is the difference between Collection Associate vs Accounts Receivable Clerk?

AspectCollection AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degreeHigh school diploma; some roles prefer associate degree
Work EnvironmentOffice setting, often interacting with clients and debtorsOffice setting, primarily data entry and account management
Employer & Industry UsageFinancial institutions, healthcare, retailBusinesses across various industries managing billing and payments
Common Search & ComparisonYesYes

While both roles involve financial transactions, a Collection Associate focuses on recovering overdue payments by contacting debtors, whereas an Accounts Receivable Clerk manages billing, invoicing, and recording payments. The roles often overlap in skills like communication and basic accounting, but their primary functions differ within the financial process.

Central Financial Clearance - Patient Access Associate I - 40hrs

Connecticut Children's

Hartford, CT • On-site

Full-time

Posted 19 days ago

Connecticut Children's Medical Center rating

7.7

Company rating: 7.7 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

200th of 990 rated hospitals

Job description

Job Description
Under general supervision, coordinates and performs a variety of administrative, registration and financial support duties for the unit/department. Utilizes judgment to interpret department policies to resolve routine inquiries/problems. Identifies opportunities for process improvements. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's.
Responsibilities
Following department protocol provides general receptionist, secretarial support or Health Unit Coordinator functions.
Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPPA Policies.
Registration:
  • Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments.
  • Verifies all required insurance and billing information and uses the proper payer plan codes.
  • Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent.
  • Performs pre-registration for scheduled patients and registers patients adhering to standard department procedure.
  • Makes corrections and updates patient information in ADT systems as necessary.
  • Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.
  • Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
  • Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration and documents insurance verification method along with response. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Counseling.
  • Follows-up on open items to resolve outstanding issues and complete the file.
  • Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing.

Scheduling:
  • Schedule routine appointments either in person or via telephone.
  • Creates/inputs routine department provider appointments.
  • May schedule/coordinate appointments with other areas of the hospital.
  • Works directly with DCF to obtain appropriate signatures/legal guardian information.
  • As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families.
    Front Office (Check-In):
  • Arrives patients for their appointment in the ADT system.
  • Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).
  • Check out process including scheduling or rescheduling future appointments.
  • Answers telephone and triage calls for the department.
  • Ensure all consent and privacy forms are signed.
  • Works directly with DCF to obtain appropriate signatures/legal guardian information.
  • Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
  • Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
  • Other front office duties as required.

Front Office (Check-In):
  • Arrives patients for their appointment in the ADT system.
  • Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).
  • Check out process including scheduling or rescheduling future appointments.
  • Answers telephone and triage calls for the department.
  • Ensure all consent and privacy forms are signed.
  • Works directly with DCF to obtain appropriate signatures/legal guardian information.
  • Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
  • Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
  • Other front office duties as required.

Financial:
  • Verifies insurance plans using the various methods available such as, RTE, web-based, & telecommunications.
  • Investigates patient insurance coverage, obtains referrals, and manages process to maximize payment from both commercial and managed care plans.
  • Refers patients/ families to DSS and/or Financial Counselor for assistance.
  • Post payments in ADT system, provide receipts.
  • Identifies those patients without adequate insurance coverage.
  • Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.
  • Demonstrates cultural sensitivity in all interactions with patients/families.
  • Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's standards.

Qualifications
Education and/or Experience:
  • Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
  • Experience Required: 3-5 years directly related customer service experience required.

Education and/or Experience Preferred:
  • Education Preferred: Associate's degree preferred.
  • Experience Preferred: Healthcare experience preferred.

Knowledge, Skills and Abilities:
Knowledge of:
  • Working knowledge of MS Word and Excel.
  • ADT systems and Insurance Verification systems (EPIC preferred).
  • Knowledge of Managed Care, referral/pre-certification/ authorization process.
  • HIPAA

Skills:
  • Computer, typing, data entry.
  • Excellent telephone and communication skills

Ability to:
  • Handle a fast-paced, high-volume environment.
  • Work in a team environment alongside multiple disciplines.

About Us
Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

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