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Collection Agent Customer Service Jobs in Virginia

ECS Ltd

Collections Representative

Roanoke, VA · On-site

$14.50 - $18.75/hr

In the event the client informs the collection agent that there are issues with the invoice, the ... Responsible for initiating calls to complex and difficult delinquent customers by phone, mail or ...

ECS Ltd

Collections Representative

Chantilly, VA · On-site

$17.50 - $22.75/hr

In the event the client informs the collection agent that there are issues with the invoice, the ... Responsible for initiating calls to complex and difficult delinquent customers by phone, mail or ...

ECS Ltd

Collections Representative

Charlottesville, VA · On-site

$16.25 - $21/hr

In the event the client informs the collection agent that there are issues with the invoice, the ... Responsible for initiating calls to complex and difficult delinquent customers by phone, mail or ...

ECS Ltd

Collections Representative

Charlottesville, VA · On-site

$16.25 - $21/hr

In the event the client informs the collection agent that there are issues with the invoice, the ... Responsible for initiating calls to complex and difficult delinquent customers by phone, mail or ...

ECS Ltd

Collections Representative

Chantilly, VA · On-site

$17.50 - $22.75/hr

In the event the client informs the collection agent that there are issues with the invoice, the ... Responsible for initiating calls to complex and difficult delinquent customers by phone, mail or ...

ECS Ltd

Collections Representative

Roanoke, VA · On-site

$14.50 - $18.75/hr

In the event the client informs the collection agent that there are issues with the invoice, the ... Responsible for initiating calls to complex and difficult delinquent customers by phone, mail or ...

Ruby Receptionists

Customer Service Agent

Chesapeake, VA · On-site

$19 - $21/hr

Full-Time Customer Service Agent At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual Receptionist, you'll help create positive first impressions and ...

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All JobsCollection Agent Customer Service JobsCollection Agent Customer Service Jobs in Virginia

Collection Agent Customer Service information

What is the difference between Collection Agent Customer Service vs Collection Agent?

AspectCollection Agent Customer ServiceCollection Agent
CredentialsHigh school diploma; sometimes certifications in customer service or collectionsHigh school diploma; certifications in collections or finance often preferred
Work EnvironmentCall centers, customer service departments, remote workDebt collection agencies, financial institutions, call centers
Employer & IndustryCustomer service departments within various industriesFinancial services, debt collection agencies
Search & Comparison IntentCustomer service skills, communication, dispute resolutionDebt recovery, negotiation, financial compliance

While both roles involve communication and negotiation, Collection Agent Customer Service focuses on assisting customers and resolving issues, whereas Collection Agent primarily concentrates on recovering debts. The skills and work environments overlap, but their main objectives differ.

How to make 2000 a week working from home?

A collection agent customer service role can potentially earn $2,000 weekly by working full-time, handling high-volume calls, and consistently meeting performance targets. Increasing income may involve gaining experience, developing strong communication skills, and working for companies that offer commission or incentive-based pay structures.

What job makes $10,000 a month without a degree?

A collection agent in customer service can potentially earn $10,000 a month with experience, strong communication skills, and performance-based incentives. High earnings are often linked to commission, bonuses, or overtime in roles that involve debt recovery or account management, typically requiring no formal degree but emphasizing skills and performance. Such positions may also require a background check and training but generally do not mandate higher education credentials.

What is a customer collection agent?

A customer collection agent is a professional responsible for contacting customers to collect overdue payments on debts or accounts. They often use communication skills, negotiation, and sometimes specialized software to manage accounts and ensure timely payments while maintaining customer relationships.

What is the 7 7 7 rule for debt collectors?

The 7-7-7 rule for debt collectors refers to a guideline where they are advised to contact the debtor no more than seven times over seven days and to wait at least seven days between contact attempts. As a collection agent, understanding and respecting these limits helps ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and maintains ethical communication standards.
What cities in Virginia are hiring for Collection Agent Customer Service jobs? Cities in Virginia with the most Collection Agent Customer Service job openings:

Bilingual Collection Agent (English/Spanish Required)

Alliance iCommunications

Hampton, VA

Full-time

Posted 21 days ago

Job description

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

As a Bilingual (English/Spanish) Collection Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.

What You'll Do:

  • Contact customers via phone, email, and mail to collect overdue payments

  • Negotiate payment plans and settlements with customers to resolve outstanding debts

  • Document all customer interactions and payment arrangements accurately in the system

  • Follow up with customers to ensure payment agreements are upheld

  • Collaborate with other team members to develop strategies for improving collection efforts

  • Provide excellent customer service while adhering to company policies and regulations

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

  • Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!

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