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Collection Agent Customer Service Jobs in Texas (NOW HIRING)

Everon LLC

Collection Agent

Irving, TX · On-site

... providing exceptional customer service - people who understand the importance of customer ... The Collection Agent ensures receivables are collected while maintaining strong customer relations.

LONE STAR INSURANCE AGENCY

Agent/CSR

Burleson, TX · On-site

$35K - $55K/yr

Lone Star Insurance Agency is looking for a new agent to help write business and service existing clientele. Future employee will be required to have a P&C license and have at least 1 year experience ...

LONE STAR INSURANCE AGENCY

Agent/CSR

Burleson, TX · On-site

$35K - $55K/yr

Lone Star Insurance Agency is looking for a new agent to help write business and service existing clientele. Future employee will be required to have a P&C license and have at least 1 year experience ...

Kelly Services

Insurance Agent

Weatherford, TX

$50K - $60K/yr

Insurance Agent / Customer Service Representative (CSR) *Location: Weatherford, TX *Job Type:Full-Time *Schedule: Monday-Friday, 9:00 AM-5:00 PM *Pay: * Non-Licensed Candidates: Starting at $40,000 ...

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All JobsCollection Agent Customer Service JobsCollection Agent Customer Service Jobs in Texas

Collection Agent Customer Service information

What is the difference between Collection Agent Customer Service vs Collection Agent?

AspectCollection Agent Customer ServiceCollection Agent
CredentialsHigh school diploma; sometimes certifications in customer service or collectionsHigh school diploma; certifications in collections or finance often preferred
Work EnvironmentCall centers, customer service departments, remote workDebt collection agencies, financial institutions, call centers
Employer & IndustryCustomer service departments within various industriesFinancial services, debt collection agencies
Search & Comparison IntentCustomer service skills, communication, dispute resolutionDebt recovery, negotiation, financial compliance

While both roles involve communication and negotiation, Collection Agent Customer Service focuses on assisting customers and resolving issues, whereas Collection Agent primarily concentrates on recovering debts. The skills and work environments overlap, but their main objectives differ.

How to make 2000 a week working from home?

A collection agent customer service role can potentially earn $2,000 weekly by working full-time, handling high-volume calls, and consistently meeting performance targets. Increasing income may involve gaining experience, developing strong communication skills, and working for companies that offer commission or incentive-based pay structures.

What job makes $10,000 a month without a degree?

A collection agent in customer service can potentially earn $10,000 a month with experience, strong communication skills, and performance-based incentives. High earnings are often linked to commission, bonuses, or overtime in roles that involve debt recovery or account management, typically requiring no formal degree but emphasizing skills and performance. Such positions may also require a background check and training but generally do not mandate higher education credentials.

What is a customer collection agent?

A customer collection agent is a professional responsible for contacting customers to collect overdue payments on debts or accounts. They often use communication skills, negotiation, and sometimes specialized software to manage accounts and ensure timely payments while maintaining customer relationships.

What is the 7 7 7 rule for debt collectors?

The 7-7-7 rule for debt collectors refers to a guideline where they are advised to contact the debtor no more than seven times over seven days and to wait at least seven days between contact attempts. As a collection agent, understanding and respecting these limits helps ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and maintains ethical communication standards.
What cities in Texas are hiring for Collection Agent Customer Service jobs? Cities in Texas with the most Collection Agent Customer Service job openings:

Collection Agent

Everon LLC

Irving, TX • On-site

Full-time

Posted 16 days ago

Everon rating

7.2

Company rating: 7.2 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

23rd of 32 rated health and safety providers

Job description

Company Overview:
At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.
Position Summary:
Everon is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, Everon also takes pride in upholding a rewarding work experience for all of our team members. The Collection Agent ensures receivables are collected while maintaining strong customer relations.
Duties and Responsibilities:
  • Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services.
  • Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate area within Everon if issue is not within the scope of account services.
  • Meet pre-determined departmental standards for productivity and quality measures.
  • Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed.
  • Participate on internal quality/continuous improvement teams on a rotational basis.
  • Interface with SSO on billing service related issues.
  • Other duties as assigned.

Qualifications - External
Skills:
  • Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills.
  • PC experience and/or the ability to learn basic functions.
  • Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Education/Certification:
  • High school diploma or equivalent.

Experience:
  • Zero (0) to Two (2) years of Collections experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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