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Collection Agent Customer Service Jobs in Quebec

National Bank

Customer Service Agent

Montreal, QC · On-site +1

As a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening ...

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening ...

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening ...

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening ...

Physio Extra

Reporting to the Clinic Director, under the supervision of the Chief Agent, the Customer Service Agent is responsible for providing high quality personalized customer service in order to maintain the ...

Physio Extra

Reporting to the Clinic Director, under the supervision of the Chief Agent, the Customer Service Agent is responsible for providing high quality personalized customer service in order to maintain the ...

Cascades

Allocation annuelle à utiliser pour l'achat de biens et services de ton choix * Programme annuel ... rôle d' Agent(e) crédit collection , ton quotidien sera rythmé de défis stimulants qui te ...

Lkqcorp

Agent(e) a la collection

Blainville, QC · On-site

LKQ Canada recherche presentement un/une Agent(e) a la collection pour rejoindre notre equipe a ... Aptitude elevee en service a la clientele. * Aisance avec les ordinateurs (Microsoft Office)

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All JobsCollection Agent Customer Service JobsCollection Agent Customer Service Jobs in Quebec

Collection Agent Customer Service information

What is the difference between Collection Agent Customer Service vs Collection Agent?

AspectCollection Agent Customer ServiceCollection Agent
CredentialsHigh school diploma; sometimes certifications in customer service or collectionsHigh school diploma; certifications in collections or finance often preferred
Work EnvironmentCall centers, customer service departments, remote workDebt collection agencies, financial institutions, call centers
Employer & IndustryCustomer service departments within various industriesFinancial services, debt collection agencies
Search & Comparison IntentCustomer service skills, communication, dispute resolutionDebt recovery, negotiation, financial compliance

While both roles involve communication and negotiation, Collection Agent Customer Service focuses on assisting customers and resolving issues, whereas Collection Agent primarily concentrates on recovering debts. The skills and work environments overlap, but their main objectives differ.

How to make 2000 a week working from home?

A collection agent customer service role can potentially earn $2,000 weekly by working full-time, handling high-volume calls, and consistently meeting performance targets. Increasing income may involve gaining experience, developing strong communication skills, and working for companies that offer commission or incentive-based pay structures.

What job makes $10,000 a month without a degree?

A collection agent in customer service can potentially earn $10,000 a month with experience, strong communication skills, and performance-based incentives. High earnings are often linked to commission, bonuses, or overtime in roles that involve debt recovery or account management, typically requiring no formal degree but emphasizing skills and performance. Such positions may also require a background check and training but generally do not mandate higher education credentials.

What is a customer collection agent?

A customer collection agent is a professional responsible for contacting customers to collect overdue payments on debts or accounts. They often use communication skills, negotiation, and sometimes specialized software to manage accounts and ensure timely payments while maintaining customer relationships.

What is the 7 7 7 rule for debt collectors?

The 7-7-7 rule for debt collectors refers to a guideline where they are advised to contact the debtor no more than seven times over seven days and to wait at least seven days between contact attempts. As a collection agent, understanding and respecting these limits helps ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and maintains ethical communication standards.
What cities in Quebec are hiring for Collection Agent Customer Service jobs? Cities in Quebec with the most Collection Agent Customer Service job openings:

Collection Customer Service Agent

National Bank

Montreal, QC • On-site, Remote

CA$25.50/hr

Other

Medical, Retirement

Posted 4 days ago

Job description

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As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.

Your compensation

The salary starts at $25.50. Depending on your experience, the salary could be adjusted upwards.

Your role

  • Contact clients and establish trust-based relationships
  • Analyze and understand large amounts of information in order to properly assess clients' financial situation
  • Listen to clients’ needs and resolve their issues
  • Set up solutions that are adapted to clients' financial situations
  • Educate clients on their financial situation and highlight the benefits

Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m. You’ll work full time from Monday to Friday from 11:30 a.m. to 8:00 p.m. except during the first weeks because training take place during the day.

Your team

Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another. 

Learning and development

You’ll start with a training program lasting 4 to 5 months in a hybrid format. Your on-the-job training will focus on how to help clients over the phone and you'll be supported by a trainer-coach.

We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.

Requirements

  • High school diploma
  • Customer service and advisory experience
  • Aptitude for building strong relationships and proactively establishing ties with clients
  • Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients

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Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Client Education, Communication, Debt Collection, Emotional Intelligence, Information Analysis, Negotiation, Teamwork, Client-focused, Empathy, Learning Agility, Standards Compliance, Active listening

Apply