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Collection Agency Jobs in Remote, OR (NOW HIRING)

Western Mercantile Agency

Collector

Coos Bay, OR · On-site

$18.85/hr

Join Our Team at Western Mercantile Agency, Inc. - Full-Time Collector Position Available Western ... Manage multiple account queues throughout different stages of the collection process. * Ensure full ...

UCAN CAP

Housing Services Supervisor

Roseburg, OR · On-site

$26.21/hr

... data collection, and collaboration with community partners to support an accurate assessment of homelessness within the service area. * Represent the agency at community meetings, coalitions ...

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How much do collection agency jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for collection agency in Remote, OR is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What cities near Remote, OR are hiring for Collection Agency jobs?

Cities near Remote, OR with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 8% Part Time, and 14% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $41,631 per year, or $20 per hour.

Collector

Coos Bay, OR • On-site

Western Mercantile Agency
See more jobs at Western Mercantile Agencyexternal

$18.85/hr

Full-time

Posted 11 days ago

Job description

Join Our Team at Western Mercantile Agency, Inc. – Full-Time Collector Position Available

Western Mercantile Agency, Inc. (WMA) is a trusted, community-oriented company with a strong reputation built over decades. Our mission is to deliver a vital financial service that supports the economic flow between clients and their customers. By helping recover inactive funds, we contribute to a healthier local economy and exceed industry standards.

As the collections industry continues to evolve, we’re looking for someone who is adaptable, quick to learn, and ready to grow with us. This role requires excellent communication, attention to detail, and the ability to follow direction and meet performance goals. We invest in top talent and provide the training needed for your success.

Position Requirements:

  • Minimum of 1 year of verified general office experience.
  • Strong computer proficiency, including internet research and navigation.
  • Excellent written and verbal communication skills.

What We Expect:

  • Highly motivated, assertive, and self-starting personality.
  • Ability to learn quickly and thrive in a fast-paced office environment.
  • Strong listening skills and a competitive, goal-driven mindset.

Job Responsibilities (after training):

  • Contact consumers to arrange payments and conduct skip-tracing to locate individuals.
  • Use phone and internet tools to find the right contact and negotiate payment terms.
  • Review account data and ask relevant questions to overcome objections and secure payments.
  • Accurately document all call outcomes, new information, and notes within our system.
  • Manage multiple account queues throughout different stages of the collection process.
  • Ensure full compliance with federal, state, and company regulations and policies.
  • Work on-site in an office environment, handling phone calls, data entry, and digital information daily.

Position Details:

  • Hours: Full-time, Monday–Friday, 8:00 a.m. – 5:00 p.m. (40 hours/week)
  • Pay: $18.85/hour with a raise upon completion of probationary period

How to Apply:
Submit your resume in person, via Indeed.com, or through our website at westernmerc.com.

Start your career with a company that values your growth and contribution. We look forward to meeting you!