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Collection Agency Jobs in Minnesota (NOW HIRING)

Winona Health

Patient Resource Specialist

Winona, MN · On-site

$18.45 - $23.06/hr

First/Third Party Collections - works with first/third party collection agencies to review, sign attestations, and complete turnovers. Is the liaison with the agencies and Winona Health management to ...

Winona Health

Patient Resource Specialist

Winona, MN · On-site

$18.45 - $23.06/hr

First/Third Party Collections - works with first/third party collection agencies to review, sign attestations, and complete turnovers. Is the liaison with the agencies and Winona Health management to ...

Winona Health

Patient Resource Specialist

Winona, MN · On-site

$18.45 - $23.06/hr

First/Third Party Collections - works with first/third party collection agencies to review, sign attestations, and complete turnovers. Is the liaison with the agencies and Winona Health management to ...

SGS Consulting

Billing Specialist

Eden Prairie, MN · On-site

$19.75 - $26.50/hr

Company Description sgs consulting The Accounts Receivable , Collection rep will be calling on final billed claims by contacting government agencies, third party payors, and patients/guarantors via ...

SGS Consulting

Billing Specialist

Eden Prairie, MN

$19.75 - $26.50/hr

Company Description sgs consulting The Accounts Receivable , Collection rep will be calling on final billed claims by contacting government agencies, third party payors, and patients/guarantors via ...

Sedgwick

Financial Representative

Eden Prairie, MN

$25/hr

Refers cases to collection agencies as applicable. * Notifies employees verbally and in writing of claim overpayments. * Responsible for manual calculations of employee benefit overpayments.

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Collection Agency information

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$19

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How much do collection agency jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for collection agency in Minnesota is $19.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $22.60 per hour, depending on experience, location, and employer.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What cities in Minnesota are hiring for Collection Agency jobs?

Cities in Minnesota with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Minnesota as of August 2026, with employment types broken down into 87% Full Time, 5% Part Time, 3% Temporary, and 5% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $40,814 per year, or $19.6 per hour.

Patient Accounts: 80 hrs/pay period (Days)

Johnson Memorial Health Services

Dawson, MN

$18.96 - $26.04/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Johnson Memorial Health Services rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

POSITION/JOB SUMMARY:

  • A Patient Accounts Representative for Johnson Memorial Health Services is responsible to ensure timely and accurate submission of insurance claims, facilitate effective follow up on accounts receivable, and assist patients with billing questions.

This position is scheduled Monday - Friday with office hours typically being 8:00am - 4:30pm

ESSENTIAL FUNCTIONS

  • Complete accounts on various assigned work queues in Epic such as denials and insurance follow up
  • Filing appeals with insurance companies as necessary
  • Following up on credit balance accounts
  • Accepting and entering cash receipts
  • Assist family members and patients with billing questions
  • Help sort mail when necessary
  • Complete required annual Health Stream Courses
  • Review and transfer accounts to external collection agencies as needed.
  • Work with patients to provide an estimate of the total charge for intended procedures and determine the patient liability after insurance coverage.
  • Meet with self-pay patients to setup payment plan and discuss the Charity Care application.
  • Complete the HPE training
  • Help others succeed.
  • Other duties as assigned.

STANDARD REQUIREMENTS

  • Supports the Mission, Vision and Values at Johnson Memorial Health Services.
  • Is knowledgeable of patient and resident rights and ensures an atmosphere which allows for the privacy, dignity, and well-being of all patients and residents in a safe, secure environment.
  • Supports, cooperates with, and implements specific procedures and programs for:
    • Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
    • Confidentiality of all data, including patient, resident, employee, and operations data.
    • Quality assurance and compliance with all regulatory requirements.
    • Compliance with current law and policy to provide a work environment free from any sort of harassment and all illegal and discriminatory behavior.
  • Supports and participates in common teamwork:
    • Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction including appropriate judgment.
    • Uses tactful, appropriate communications in sensitive and emotional situations.
    • Follow up as appropriate with supervisor, co-workers, patients, or residents regarding reported complaints, problems, and/or concerns.
    • Promotes positive public relations with patients, residents, family members and guests.
    • Completes requirements for in-service and annual training, acceptable attendance, uniform dress codes including personal hygiene, and other work duties as assigned.

QUALIFICATIONS

  • 2 or 4-year college degree is preferred
  • Prior billing / collection experience is preferred

Benefits Offered for 48+ hours (.6 FTE)

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Flexible Spending (FSA)
  • Health Savings (HSA)
  • Supplemental Insurances
  • Retirement (401a/457 Plan)
  • Paid Time Off
  • Employee Sick & Safety Leave
  • Extended Illness Bank

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

JHMS is committed to the full inclusion of all qualified individuals. As part of this commitment, JHMS will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact the Human Resources Department. JMHS is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.


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