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Collection Agencies Jobs in Houston, TX (NOW HIRING)

ScionHealth

Collection Supervisor FT

Houston, TX · On-site

Monitors activities with collection agencies, insurance companies, admitting, medical records, patient, and physicians. * Supervises charge posting, billing, and collections ensuring compliance with ...

ScionHealth

Collection Supervisor FT

Houston, TX · On-site

Monitors activities with collection agencies, insurance companies, admitting, medical records, patient, and physicians. * Supervises charge posting, billing, and collections ensuring compliance with ...

J3 Global

Medical Coding and Billing

Houston, TX · On-site

$18 - $23/hr

Utilizes collection agencies and small claims court to collect accounts by evaluating and selecting collection agencies; determining appropriateness of pursuing legal remedies; testifying for the ...

J3 Global

Medical Coding and Billing

Houston, TX · On-site

$18 - $23/hr

Utilizes collection agencies and small claims court to collect accounts by evaluating and selecting collection agencies; determining appropriateness of pursuing legal remedies; testifying for the ...

Kahana & Feld LLP

Collections Specialist

Houston, TX · Hybrid

$30 - $35/hr

Recommend accounts for escalation, payment plans, write-offs, or referral to outside collection agencies when appropriate. * Support month-end and year-end accounts receivable reporting and ...

MM International

Patient Account Specialist

Houston, TX · On-site

$17.75 - $22.50/hr

... collection agency environment required. Summary: Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully ...

City of Seabrook

Court Clerk III

Seabrook, TX · On-site

$21.43/hr

Process failure-to-appear notifications, cash bond forfeiture correspondence, and other required notices. * Assist collection agencies with court account questions, requests, and payments. Customer ...

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Collection Agencies information

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How much do collection agencies jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for collection agencies in Houston, TX is $19.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.02 per hour, depending on experience, location, and employer.

What is a collection agency?

Collection agencies are companies that specialize in recovering unpaid debts on behalf of creditors, such as banks, credit card companies, or medical providers. When an individual or business fails to pay a bill after repeated attempts by the original creditor, the debt may be turned over to a collection agency. The agency then contacts the debtor to request payment, and may use phone calls, letters, or other means to collect the outstanding amount. Collection agencies must follow laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA) in the United States, which protect consumers from abusive practices. Their goal is to recover as much of the debt as possible, either through payment plans, settlements, or full payment.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important. Excellent communication, resilience, and problem-solving abilities help agents manage difficult conversations and maintain professionalism. These skills are crucial for recovering debts efficiently while preserving client relationships and adhering to legal regulations.

What are some common challenges faced by professionals working in collection agencies, and how can they be managed?

Professionals in collection agencies often encounter challenges such as dealing with difficult or distressed clients, meeting collection targets, and navigating complex regulations governing debt collection. Successfully managing these challenges requires strong communication skills, the ability to remain calm under pressure, and a thorough understanding of legal compliance. Many agencies provide ongoing training and support, as well as access to supervisors or legal advisors, to help employees handle tough situations and maintain ethical standards.

What is the difference between Collection Agencies vs Debt Collectors?

AspectCollection AgenciesDebt Collectors
CredentialsMay include licensing, certifications in collectionsOften require similar licensing, less formal certifications
Work EnvironmentOperate in offices, handle multiple clientsWork in call centers or field visits
Employer & IndustryHired by creditors, debt buyers, or collection agenciesTypically employed by collection agencies or as independent agents
Search & Comparison IntentCommonly compared for scope and servicesOften confused with collection agencies, but more focused on individual debt recovery

Collection agencies are organizations that recover debts on behalf of creditors, often handling multiple accounts and operating in office environments. Debt collectors are individuals or agents working for collection agencies, focusing on contacting debtors via calls or visits. While both roles require similar licensing, collection agencies are the entities, and debt collectors are the personnel. Understanding these differences helps in choosing the right service or career path.

Collection Agencies jobs near you
Infographic showing various Collection Agencies job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 9% Part Time, and 13% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $39,796 per year, or $19.1 per hour.

Toll Collection Operations Manager

Perdue, Brandon, Fielder, Collins and Mott L.L.P.

Houston, TX • On-site

Full-time

Re-posted yesterday

Job description

Overview We are a law firm specializing in high-volume toll and traffic-related collections on behalf of governmental agencies. We are seeking a Senior Toll Collection Operations Manager with extensive industry experience to lead, optimize, and scale our toll collections operations. This individual will oversee portfolio performance, operational strategy, compliance management, and recovery initiatives while serving as a key point of contact for clients and internal teams.
The ideal candidate will bring strong leadership capabilities, deep knowledge of toll and traffic collections, and a proven track record of improving operational efficiency, staff performance, and recovery rates across large-scale portfolios.
About the Firm:
Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states.
For more information on our Firm, please visit our website at .
Key Responsibilities
  • Lead end-to-end operations for large-scale toll collections portfolios, from account onboarding through resolution.
  • Develop and execute strategies to maximize recovery rates.
  • Oversee and optimize high-volume workflows, including contact campaigns, complaints, disputes, reporting and quality assurance/quality control protocols.
  • Ensure full compliance with all client requirements, applicable laws and regulations, including FDCPA and state-specific requirements.
  • Analyze portfolio performance, identify trends, and implement data-driven process improvements.
  • Manage, mentor, and scale operations staff; establish performance metrics, performance goals and accountability standards.
  • Partner with legal teams on complex accounts, disputes, and litigation readiness.
  • Evaluate and improve systems, vendor relationships, and operational infrastructure.

Qualifications
  • 3-10+ years of experience in collections, with direct experience in tolling strongly preferred.
  • Proven track record of managing high-volume collection portfolios, improving recovery performance and optimizing collection operations.
  • Deep understanding of regulatory and compliance requirements in collections environment.
  • Experience working within or alongside law firms, collection agencies, or government contractors.
  • Strong leadership experience, including team management and process ownership.
  • Advanced analytical skills; comfortable using data to drive operational decisions.
  • Excellent client-facing communication and stakeholder management skills.

Preferred Experience
  • Direct experience with tolling authorities, DOTs, or government collection programs.
  • Familiarity with skip tracing, enforcement mechanisms, and escalation strategies in the collection environment.
  • Experience implementing or optimizing collections/case management systems.
  • Experience optimizing high volume collection operations.
  • Background in scaling operations or building processes in a growing environment.

What Success Looks Like
  • Measurable improvement in the effectiveness of collection operations through enhanced operational processes, improved individual staff performance, and increased recovery rates across portfolios.
  • Scalable, efficient operations with clear processes and accountability.
  • Strong client relationships and retention.
  • Full compliance with all client requirements, applicable laws and regulations, including FDCPA and state-specific requirements.
  • A team that is reliable, operates independently and consistently meets performance targets, and instills confidence is Tolls management.

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