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Collection Agencies Jobs in California (NOW HIRING)

Athens Services

Credit and Collection Clerk

Irwindale, CA · On-site

$22.50 - $27/hr

Prepare follow-up letters for customer accounts, notifications of change of address for internal purposes, collection agencies, and other documents. * Responds to telephone inquiries and assists in ...

Salinasvalleyhealth

Insurance Clerk

Salinas, CA

$29.47 - $34.11/hr

Responds to inquiries from collection agencies. * Receives required documentation for charity care patients. * Provides patients with options of program coverage and assists with completion of ...

Salinasvalleyhealth

Financial Counselor

Salinas, CA · On-site

$29.47 - $35.47/hr

Responds to inquiries from collection agencies. * Receives required documentation for charity care patients. * Provides patients with options of program coverage and assists with completion of ...

Salinas Valley Health

Financial Counselor

Salinas, CA · On-site

$29.47 - $35.47/hr

Responds to inquiries from collection agencies. * Receives required documentation for charity care patients. * Provides patients with options of program coverage and assists with completion of ...

Salinas Valley Health

Insurance Clerk

Salinas, CA · On-site

$29.47 - $34.11/hr

Responds to inquiries from collection agencies. * Receives required documentation for charity care patients. * Provides patients with options of program coverage and assists with completion of ...

Century Group

Credit Manager

Long Beach, CA · On-site

$110K - $140K/yr

Manage relations with service providers - trade credit insurance, collection agencies, credit reporting agencies * Manage credit team collection efforts in research and resolution of collection ...

Huntington Park Dental

Biller

Huntington Park, CA

$18 - $20/hr

Prepare and submit required documentation to collection agencies when necessary * Generate and maintain weekly and monthly financial and AR reports * Communicate with patients regarding billing ...

Our Best Life Companies

Biller

Huntington Park, CA · On-site

$18.50 - $23.75/hr

Prepare and submit required documentation to collection agencies when necessary * Generate and maintain weekly and monthly financial and AR reports * Communicate with patients regarding billing ...

TARLANI Healthcare

Billing Coordinator

Montrose, CA

Monitors aged accounts receivables and resubmits bills to overdue accounts submit seriously overdue accounts to collection agencies for collection, and prepares bad debt reports for the Director of ...

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Collection Agencies information

What is a collection agency?

Collection agencies are companies that specialize in recovering unpaid debts on behalf of creditors, such as banks, credit card companies, or medical providers. When an individual or business fails to pay a bill after repeated attempts by the original creditor, the debt may be turned over to a collection agency. The agency then contacts the debtor to request payment, and may use phone calls, letters, or other means to collect the outstanding amount. Collection agencies must follow laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA) in the United States, which protect consumers from abusive practices. Their goal is to recover as much of the debt as possible, either through payment plans, settlements, or full payment.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important. Excellent communication, resilience, and problem-solving abilities help agents manage difficult conversations and maintain professionalism. These skills are crucial for recovering debts efficiently while preserving client relationships and adhering to legal regulations.

What are some common challenges faced by professionals working in collection agencies, and how can they be managed?

Professionals in collection agencies often encounter challenges such as dealing with difficult or distressed clients, meeting collection targets, and navigating complex regulations governing debt collection. Successfully managing these challenges requires strong communication skills, the ability to remain calm under pressure, and a thorough understanding of legal compliance. Many agencies provide ongoing training and support, as well as access to supervisors or legal advisors, to help employees handle tough situations and maintain ethical standards.

What is the difference between Collection Agencies vs Debt Collectors?

AspectCollection AgenciesDebt Collectors
CredentialsMay include licensing, certifications in collectionsOften require similar licensing, less formal certifications
Work EnvironmentOperate in offices, handle multiple clientsWork in call centers or field visits
Employer & IndustryHired by creditors, debt buyers, or collection agenciesTypically employed by collection agencies or as independent agents
Search & Comparison IntentCommonly compared for scope and servicesOften confused with collection agencies, but more focused on individual debt recovery

Collection agencies are organizations that recover debts on behalf of creditors, often handling multiple accounts and operating in office environments. Debt collectors are individuals or agents working for collection agencies, focusing on contacting debtors via calls or visits. While both roles require similar licensing, collection agencies are the entities, and debt collectors are the personnel. Understanding these differences helps in choosing the right service or career path.

What cities in California are hiring for Collection Agencies jobs?

Cities in California with the most Collection Agencies job openings:

Collection Agencies jobs near you
Infographic showing various Collection Agencies job openings in California as of August 2026, with employment types broken down into 2% Internship, 78% Full Time, 14% Part Time, and 6% Temporary. Highlights an 94% In-person, and 6% Remote job distribution.

Self-Pay Collections Leader - Remote | Upto $92/hr

San Francisco, CA • Remote

Mercor
See more jobs at Mercorexternal

$92/hr

Full-time

Re-posted 25 days ago

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Patient Financial Services Leader
Type: Contract
Compensation: $92/hour
Location: Remote

Role Responsibilities

  • Lead patient collections and self-pay operations, including early-out collections and bad debt management.
  • Evaluate AI-generated patient financial communication drafts and self-pay resolution strategies for accuracy.
  • Develop and implement self-pay collection strategies across the revenue cycle.
  • Manage patient payment plan enrollment, monitoring, and compliance processes.
  • Coordinate with financial counseling, billing, and bad debt recovery teams to optimize self-pay revenue capture.
  • Monitor self-pay KPIs, including collection rates and patient satisfaction scores.
  • Ensure compliance with FDCPA, HIPAA, state collections laws, and internal policies.
  • Oversee relationships with collection agencies and early-out vendors.
  • Annotate AI outputs and provide structured feedback to support AI training datasets.

Qualifications

Must-Have

  • 5+ years of experience in patient collections, self-pay revenue cycle, or patient financial services.
  • At least 2 years in a leadership role.
  • Deep knowledge of self-pay collection workflows and FDCPA compliance.
  • Experience managing early-out and bad debt collection programs.
  • Familiarity with propensity-to-pay tools and patient payment technology platforms.
  • Proficiency with EHR systems and patient collections/billing platforms.
  • Exceptional written and verbal English communication skills.
  • High attention to detail with the ability to evaluate collections strategies.

Preferred

  • CRCR, CHAM, or similar revenue cycle certification.
  • Experience with digital patient payment platforms.
  • Background in hospital, health system, or physician group patient financial services.
  • Familiarity with AI tools and comfort evaluating AI-generated content.
  • Experience implementing propensity-to-pay analytics.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.