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Cogent Jobs in Washington (NOW HIRING)

Cogent People Inc

Performance Engineer

Columbia, MD · On-site

Employment Type: Full-time, W2 position with Cogent People Inc. This is a direct hire position with full benefits. Location: Hybrid Columbia MD 3 times a week OR Remote (as applicable to role) Work ...

Cogent People Inc

Sr. Business Analyst

Columbia, MD · On-site +1

$90K - $116K/yr

Cogent People Inc. is a government consulting and technology services firm supporting mission-critical federal and commercial programs. We deliver secure, scalable, and modern digital solutions ...

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How much do cogent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for cogent in Washington is $26.63, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $30.24 per hour, depending on experience, location, and employer.

What are Cogent jobs?

Cogent jobs refer to positions within Cogent Communications, a multinational internet service provider specializing in high-speed Internet access, Ethernet transport, and colocation services for businesses. Employees at Cogent may work in a variety of roles, including network engineering, technical support, sales, and customer service. These jobs typically require strong technical skills, an understanding of networking technologies, and a customer-focused mindset. Working at Cogent offers opportunities to be part of a global telecommunications company with a focus on innovation and reliability.

What are the key skills and qualifications needed to thrive as a network engineer at Cogent, and why are they important?

To thrive as a Network Engineer at Cogent, you need a strong background in computer networking, network troubleshooting, and typically a degree in computer science or a related field. Familiarity with network hardware, routing protocols (such as BGP and OSPF), and certifications like Cisco CCNA or CCNP are commonly required. Strong analytical thinking, effective communication, and problem-solving skills help you excel in resolving network issues and supporting clients. These competencies are crucial to maintaining reliable, high-performance network services in a dynamic internet service provider environment.

What are some common challenges faced by network engineers at Cogent Communications, and how can new hires prepare for them?

Network engineers at Cogent Communications often work in a fast-paced environment where they must troubleshoot and resolve network issues quickly to ensure reliable service for clients. Common challenges include managing high-traffic networks, staying current with evolving technologies, and coordinating with global teams to address complex incidents. New hires can prepare by strengthening their knowledge of routing protocols, practicing effective communication skills, and familiarizing themselves with Cogent's core network infrastructure. Being proactive and adaptable will help new team members thrive in this dynamic setting.

What is the difference between Cogent vs Network Engineer?

AspectCogentNetwork Engineer
Required CredentialsTypically a bachelor's degree in IT, networking, or related field; certifications like CCNA or CompTIA Network+Same as Cogent: bachelor's degree, CCNA, CompTIA Network+ often preferred
Work EnvironmentData centers, corporate offices, remote workData centers, corporate offices, remote work
Industry UsageTelecommunications, internet service providersTelecommunications, IT, networking services
Common Search/ComparisonYesYes

Cogent and Network Engineer roles share similar credentials, work environments, and industry usage. While Cogent often refers to a company providing internet services, a Network Engineer is a professional responsible for designing, implementing, and maintaining network infrastructure. The comparison helps clarify that Cogent is a company or service provider, whereas a Network Engineer is a job role within the industry.

What are popular job titles related to Cogent jobs in Washington?

For Cogent jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Cogent jobs in Washington look for?

The top searched job categories for Cogent jobs in Washington are:

What cities in Washington are hiring for Cogent jobs?

Cities in Washington with the most Cogent job openings:

Cogent jobs near you
Infographic showing various Cogent job openings in Washington as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 3% Part Time, 3% Temporary, and 8% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $55,387 per year, or $26.6 per hour.

Customer Support Engineer - Herndon, VA

Herndon, VA • On-site

Cogent Communications
Telecommunications • 501 - 1,000 employees

8.7

Company rating: 8.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

9th of 101 rated telecommunications companies

People enjoy working here

Good employer

Respectful managers

Learn more about Cogent Communicationsexternal

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Company:
Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high-speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.
Compensation:
[Starting / Initial] Base Salary Pay Range: $65,000-$80,000/yr.
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Responsibilities:
  • Answer incoming phone calls from Cogent's customers on their Layer 1, 2, and 3 services
  • Work with Cogent customers via phone and e-mail to identify and resolve their service-related issues
  • Clearly document all steps taken to identify and resolve a customer reported issue
  • Manage a queue of customer created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue
  • Work with and coordinate effectively with all members of the Customer Support team, other Cogent teams, as well as vendors in order to ensure swift resolution of customer issues
  • Ability to work professionally with customers, vendors, and internal groups under all circumstances
  • Manage customer expectations and escalation and de-escalate the situation as necessary.
  • Perform other duties or special projects as assigned

Qualifications:
  • Cisco equipment experience and certifications
  • Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNS's and IP-VPN's is desired.
  • Strong problem-solving skills.
  • Excellent verbal and written communication skills
  • Ability and desire to provide excellent customer service to Cogent Customers
  • Must excel in a fast-paced, dynamic environment where critical thinking and strong problem-solving skills are required for success
  • Ability to work independently, as well as in a team environment
  • Reliable employment history with strong attendance and punctuality records
  • Availability to work on a shift including one Weekend Day. (Flexibility a MUST)

By submitting an application or resume for this position, I understand that is an in-office position. To apply for the Customer Support Engineer position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it. .
Applicants Only -No Recruiters Please!
Cogent Communications is an Equal Opportunity Employer.

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