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Coach Customer Service Jobs in Alberta (NOW HIRING)

AlgaeCal

Customer Service Team Lead

Calgary, AB · Hybrid

CA$95K/yr

A solid track record of coaching and developing your team's customer service & sales skills, driving CSAT, conversion rates and average order value * The ability to identify areas of opportunity ...

SMC Region USC

Field Service Technician

Leduc, AB · On-site

Coach customer technicians on basic servicing and maintenance principles. * Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards.

PetSmart

Retail Customer Service Lead

Saint Albert, AB · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... This includes but is not limited to training, onboarding, mentoring, and coaching for growth as ...

PetSmart

Retail Customer Service Lead

Calgary, AB

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... This includes but is not limited to training, onboarding, mentoring, and coaching for growth as ...

PetSmart

Retail Customer Service Lead

Calgary, AB · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... This includes but is not limited to training, onboarding, mentoring, and coaching for growth as ...

PetSmart

Retail Customer Service Lead

Edmonton, AB · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... This includes but is not limited to training, onboarding, mentoring, and coaching for growth as ...

PetSmart

Retail Customer Service Lead

Calgary, AB

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... This includes but is not limited to training, onboarding, mentoring, and coaching for growth as ...

PetSmart

Retail Customer Service Lead

Edmonton, AB

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... This includes but is not limited to training, onboarding, mentoring, and coaching for growth as ...

PetSmart

Retail Customer Service Lead

Calgary, AB · On-site

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of ... This includes but is not limited to training, onboarding, mentoring, and coaching for growth as ...

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All JobsCoach Customer Service JobsCoach Customer Service Jobs in Alberta

Coach Customer Service information

See Alberta salary details

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How much do coach customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for coach customer service in Alberta is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $18.99 per hour, depending on experience, location, and employer.

What is a Coach Customer Service?

A Coach Customer Service job involves mentoring and guiding customer service representatives to improve their communication skills, problem-solving abilities, and overall performance. Coaches provide feedback, conduct training sessions, and monitor service interactions to ensure high-quality customer support. They also analyze key performance metrics and work closely with teams to enhance customer satisfaction and efficiency.

What are the primary responsibilities of a Coach Customer Service on a typical day?

A Coach Customer Service typically spends their day monitoring customer interactions, providing feedback, and conducting training sessions to help team members improve their communication and problem-solving skills. They may also develop and update training materials, lead group workshops, and assist with onboarding new staff. Collaboration with supervisors and other department leaders is common to ensure service standards are met and that staff development aligns with company goals. This role is vital in fostering a supportive environment where continuous improvement and high-quality service are prioritized.

What are the key skills and qualifications needed to thrive in the Coach Customer Service position, and why are they important?

To thrive as a Coach Customer Service, you need a solid background in customer service best practices, training methodologies, and experience in mentoring or supervisory roles. Familiarity with CRM systems, call center platforms, and workforce management tools, as well as certifications in coaching or customer service (such as ICF or HDI), are often valuable. Exceptional interpersonal skills, active listening, patience, and the ability to motivate others help someone stand out in this position. These combined skills enable coaches to effectively guide and develop team members, resulting in enhanced service quality and customer satisfaction.

How to become a coach customer service?

To become a coach customer service professional, candidates typically need strong communication and problem-solving skills, experience in customer service, and familiarity with coaching techniques or tools. Relevant certifications or training in customer service or coaching can enhance prospects, and some roles may require prior experience in a supervisory or mentoring capacity.

What are popular job titles related to Coach Customer Service jobs in Alberta?

For Coach Customer Service jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Coach Customer Service jobs in Alberta look for?

The top searched job categories for Coach Customer Service jobs in Alberta are:

Coach Customer Service jobs near you
Infographic showing various Coach Customer Service job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,102 per year, or $17.4 per hour.

Customer Service Representative

Jim Peplinski Capital

Calgary, AB

Full-time

Re-posted 29 days ago

Job description

About You

You take pride in doing things right the first time. You're organized, thoughtful, and naturally serviceoriented, with a genuine desire to help customers feel supported and understood. You notice details others miss, follow through on commitments, and believe great service is built on clarity, consistency, and trust.You care deeply about customer experience and you're at your best when you have ownership of your work, clear standards to operate within, and a team around you that values accountability and collaboration.


About the Role

Jim Peplinski Capital is seeking a Customer Service Representative in our Calgary location to deliver a consistent, responsive, and proactive customer experience across the full client lifecycle.

In this role, you are a trusted point of contact for customers and a critical connector between Sales, Operations, and the broader organization. Your mandate is to ensure customers are supported with accuracy, care, and continuity, and that every customer file clearly reflects the current state of the relationship so any team member can step in seamlessly.


What You Bring

  • A customer-first mindset with a strong sense of ownership and accountability
  • 5 years+ experience supporting a Sales team and delivering high-quality service in a fast-paced, detail-driven environment
  • Exceptional organization and follow-through, with a commitment to accurate documentation and file integrity
  • Clear, professional communication skills and confidence engaging with customers and internal partners
  • Comfort working across systems, workflows, and teams to keep service moving smoothly
  • A team-first attitude with pride in enabling others to succeed


Why You'd Want This Role

  • A true team environment where collaboration and service excellence are non-negotiable
  • An organization that values accuracy, discipline, and proactive customer care
  • An unplugged vacation policy that supports real work-life balance
  • Continuous learning, coaching, and advancement opportunities
  • An entrepreneurial environment with real autonomy and visible impact

What the Role Consists Of


  • Delivering exceptional Customer Service
  • Providing effective support to a high performance Sales team
  • Managing critical administrative processes and delivery logistics
  • Ensuring File Integrity & Service Continuity
  • Owning the Customer Experience

If you're driven by service excellence, thrive on accountability, and want to be part of a team where customers and colleagues can rely on you, we'd love to meet you.

Please take 5 minutes to complete this survey, your application will not be considered without it: https://secure.personex.com/profile/default.aspx?LANG=ENG&ClientID=b2179a9d-1a2f-11ec-ae9c-165fb6ab0828&uc=LXFFB3PG&QVersion=1

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