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Title: IT Service Desk Supervisor

Employee Classification: IT Service Desk Supervisor

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-Col of Merch, Hosp & Tour

Department: UNT-CMHT-Gen-137000

Job Location: Denton

Salary: 40884.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The College of Merchandising, Hospitality and Tourism is centered on the world's largest consumer-focused industries-Hospitality and Retail. An education from our nationally ranked and accredited programs blends opportunities for students to work with world-class research faculty as well as meet industry professionals who serve as guest lecturers, project mentors, and internship supervisors. These constituents play a key role in strengthening our ability to provide extraordinary experiences for our students.

Position Overview

Provide support to all CMHT faculty and staff. Manage virtual calls/meetings/webinars for CMHT. Manage technology used in CMHT classrooms, which include laptops and printers. Manage CMHT IT student workers.

Minimum Qualifications

Associate's degree in related field and two years of related computing work experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

* Prior experience with specific systems, equipment and software may be specified as needed by department.
* Basic knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
* Ability to operate computer keyboards and to install computer hardware.
* Ability to assimilate, retain and utilize technical and applications-oriented information.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications: Strong computer skills needed. Ability to install operating systems and software on CMHT class laptops. Excellent organization skills. Strong written skills needed for documentation of processes. Excellent customer service, communication, and interpersonal skills.

Required License/Registration/Certifications

Job Duties

• Provide IT support to all CMHT faculty and staff 
• Manage CMHT ticketing queue 
• Install, monitor, and maintain instructional and class related software on CMHT classroom laptops and Virtual CMHT lab.
• Manage virtual calls/meetings/webinars for CMHT. 
• Hire, train and manage CMHT Classroom Technology Assistant. 
• Create laptop charging/maintenance schedules every semester 
• Image classroom laptops and keep up to date on latest security standards 
• Supervise cardswipe activities at CMHT student events, Student advising, Career Expo, GDRRC 
• Symposium, EIR; analyze data and report to faculty 
• Completes ongoing training and skill development in areas of responsibility 
• Provide support, consultation and training to CMHT students and faculty on computer hardware and software technologies 

Physical Requirements

Communicating with others to exchange information.
Lifting and Moving objects up to 50 pounds.
Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

M-F 8am to 5pm

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Please submit a CV, cover letter and three professional references.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.