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Sterling Health Care

Job Description

Certified Medical Assistant – CMA

Employment Status: Full Time

FLSA Status: Non-Exempt

Direct Supervisor: Practice Manager or designee

Department: Clinical

Primary Work Location: Designated Clinic

Effective Date: 12/12/2014

Revised Date: 02/06/2026

Job Summary

The Certified Medical Assistant (Clinical Support Specialist) is responsible for assisting with all aspects of patient care to ensure smooth patient flow and a exceptional patient experience. This role supports providers by performing clinical tasks, preparing patients for examinations, documenting medical information, and coordinating care needs throughout the visit. The Certified Medical Assistant plays a key role in maintaining an efficient, patient‑centered environment while upholding the highest standards of quality, safety, and professionalism.

Essential Duties and Responsibilities

An employee in this position may be called upon to do any or all of the following essential duties:

1. Prepare patients for medical examinations, including measuring and recording vital signs, documenting the chief complaint, and entering information into the Electronic Health Record.

2. Assist medical providers during examinations and procedures.

3. Collect patient samples and prepare specimens for laboratory analysis.

4. Post and monitor lab charges and complete lab requisitions.

5. Perform quality control checks on laboratory equipment.

6. Prepare, stock, clean, and maintain exam rooms and equipment for patient visits.

7. Triage patients and respond to inquiries in person or by telephone.

8. Monitor laboratory and patient care supplies and submit purchase requests to the Supervisor as needed.

9. Maintain OSHA standards in laboratory and patient care areas, including completion of cleaning logs.

10. Maintain records of outside testing and ensure results are received and documented.

11. Maintain the recall list and send recall reminders to patients.

12. Carry out provider orders, including notifying patients of test results.

13. Educate patients and families regarding conditions, medications, and self‑care instructions.

14. Screen and process medication refill requests according to provider instructions.

15. Obtain prior authorizations for surgeries, procedures, and medications as required.

16. Address and resolve patient complaints appropriately.

18. Perform other duties as assigned.

Position Type/Expected Hours of Work

Full-time, non-exempt position. Occasional evening and weekend work may be required based on operational needs.

Travel

Travel between health center sites is required.

Knowledge, Skills, and Abilities

Required

• Maintain patient confidentiality at all times.

• Demonstrate courtesy and respect toward patients and coworkers.

• Ability to work effectively with providers, staff, and practice manager/designee.

• Ability to work independently, set priorities, and coordinate multiple tasks.

• Ability to work under pressure and adapt to changing demands.

• Strong judgment and decision‑making skills.

Credentials and Experience

Required

• High School Diploma or GED
• Successful Completion of Accredited CMA Program and Current Certification through National Registry Exam

Physical Demands

This position requires sitting, standing, and walking for extended periods. It may involve working under stressful conditions or irregular hours. Frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations, and other conditions common in a clinical environment may occur.

Additional Information

The above statements describe the primary responsibilities and requirements of the position but are not intended to be an exhaustive list of all duties or skills required. Sterling Health Solutions, Inc. reserves the right to revise or modify job duties as business needs evolve. This job description does not constitute an employment contract, and employment remains at‑will.

If an employee is unable to perform the essential functions of the position, reasonable accommodations may be considered.

Employee Signature

I acknowledge that I have read and understand the job description, job duties, qualifications, policies, and procedures for this position. I acknowledge that I am able to complete the essential functions of my job and physical demands. I also certify that I have received/ have access to a copy of this signed job description.

Incumbent: ____________________________   Date: ________________________