Club Operations Manager Jobs in Boston, MA (NOW HIRING)

A World-Class Team

BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We're a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You'll Love Working at BJ's

At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow.

Here's just some of what you can look forward to:

• Weekly Pay: Get paid every weekso that you can manage your money on your terms.
• Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.*

*Eligibility requirements vary by position.

The Club Manager is the leader of a BJ's club. Responsible for leading the operations and profitability of the club, delivering on company strategic priorities, providing market-leading value on merchandise and services, excellent member experience, managing Team Members and developing talent, and ensuring a safe and positive environment and experience for Team Members and Members.

BJ's offers a comprehensive onboarding program for newly hired Club Managers to develop the skills needed to be successful quickly and effectively. During our onboarding program (which generally extends from 8-12 weeks), new Club Managers are partnered with best-in-class Club Managers and other BJ's leaders to learn best practices, connect leadership concepts to real life BJ's scenarios, and build their internal connections.

Major Tasks, Responsibilities, and Key Accountabilities

• Effectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.
• Creates a club culture where team members feel challenged, know how to be successful, are encouraged to do their best, and are recognized for their accomplishments.
• Manages talent and builds a strong bench by encouraging team member growth and development, holding team members accountable, having difficult conversations, and providing honest and actionable feedback.
• Learns quickly and adapts to change. Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the "why's", and keeping messaging simple.
• Exhibits strong decision-making capabilities that align with the Company's strategic priorities and support the achievement of club operational goals and objectives.
• Maintains awareness of local competition and current trends in the retail marketplace.
• Controls operating costs and establishes operational efficiencies.
• Implement new concepts to maximize profitability.
• Embraces the Company's core values / purpose and ensures team members do the same. Creates a great shopping experience for members that is dedicated to exceeding member expectations.
• Meets planned profit objectives through effective techniques, technological improvements and productivity enhancements. Monitors expenses and adjusts expenditures as necessary to achieve profit objectives.
• Attains planned sales volume through effective supervision of warehouse management and communication with the Home Office.
• Maintains a roadmap for achieving targets in key performance areas designated by Home Office, such as productivity (sales/hours, audit, shrink, turnover).

Qualifications

• 4+ years of experience as a retail store, supermarket, or warehouse operations manager required.
• A strong drive for results and solid work ethic is required. Must be honest, straight-forward and committed to providing high levels of service to members.
• Excellent communication skills required. Must be able to lead and motivate a large team.
• Solid understanding of profit & loss statements, shrink control, staff development, merchandising, customer service, problem solving and conflict resolution required.
• High school diploma and/or college degree preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Open shift availability required.
• At least 18 years of age.

Environmental Job Conditions

• Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, which may also require bending, pulling, reaching, climbing and/or stooping.
• Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance.
• Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $110,000.00 - $150,000.00We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.