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Club Operations Manager Jobs in Delaware (NOW HIRING)

Planet Fitness

Club Manager

Wilmington, DE · On-site

As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional "Judgement Free" member experience! You will be accountable for creating a work environment ...

Planet Fitness

Club Manager

Wilmington, DE · On-site

As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional "Judgement Free" member experience! You will be accountable for creating a work environment ...

Planet Fitness

Club Manager

Wilmington, DE · On-site

As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional "Judgement Free" member experience! You will be accountable for creating a work environment ...

Life Time

Facility Operations Assistant Lead

Arden, DE · On-site

$24.75/hr

This may include maintaining club space, training fellow team members, and being the source of managerial support when the Manager is not present. The Facility Operations Assistant Manager works the ...

BJ's Wholesale Club

Closing Manager Full Time

Millsboro, DE · On-site

$12.75 - $16.50/hr

... for club operations, team leadership, and Member engagement during assigned shifts. A valid ... Manage Assistant Closing Manager and Recovery team productivity: Schedule and coach Assistant ...

BJ's Wholesale Club

Closing Manager Full Time

Elsmere, DE · On-site

$14 - $18.25/hr

... for club operations, team leadership, and Member engagement during assigned shifts. A valid ... Manage Assistant Closing Manager and Recovery team productivity: Schedule and coach Assistant ...

Life Time

Facility Operations Supervisor

Arden, DE · On-site

$18.75/hr

... the club. As the Supervisor you will work the opposite schedule of the Facility Operations Manager and act as Manager on Duty when needed. You must be adaptable to meetall ofLife Time'sneeds. Job ...

Planet Fitness

Assistant Manager

New Castle, DE · On-site

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will be heavily ...

Planet Fitness

Assistant Manager

Wilmington, DE · On-site

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will be heavily ...

Planet Fitness

Assistant Manager

Wilmington, DE · On-site

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will be heavily ...

Planet Fitness

Assistant Manager

Wilmington, DE · On-site

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will be heavily ...

Planet Fitness

Assistant Manager

New Castle, DE · On-site

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will be heavily ...

Planet Fitness

Assistant Manager

Wilmington, DE

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will be heavily ...

Planet Fitness

Assistant Manager

Wilmington, DE · On-site

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will be heavily ...

Planet Fitness

Assistant Manager

New Castle, DE · On-site

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will be heavily ...

Planet Fitness

Assistant Manager

Wilmington, DE · On-site

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will be heavily ...

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Club Operations Manager information

What is a club operations manager?

Club Operations Managers are responsible for overseeing the daily functions and activities within a club, such as a fitness center, sports club, or social club. They manage staff, ensure high-quality customer service, coordinate events, maintain facilities, and handle administrative tasks like budgeting and scheduling. Their goal is to create a safe, welcoming, and efficient environment that meets the needs of both members and staff.

What are the key skills and qualifications needed to thrive as a club operations manager?

To thrive as a Club Operations Manager, you need strong leadership, organizational, and financial management skills, often supported by a degree in business, hospitality, or a related field. Familiarity with point-of-sale (POS) systems, membership management software, and health and safety regulations is typically required. Excellent interpersonal skills, problem-solving abilities, and adaptability help you lead teams and deliver outstanding member experiences. These skills and qualities are crucial for ensuring efficient club operations, member satisfaction, and sustainable business growth.

What are the main challenges a club operations manager faces when coordinating with different departments within the club?

A Club Operations Manager often works closely with diverse teams such as food and beverage, maintenance, events, and member services. One of the main challenges is ensuring effective communication and collaboration among departments to deliver a seamless member experience. Balancing competing priorities, managing schedules, and addressing unforeseen issues—like last-minute event changes or facility maintenance—are common aspects of the role. Successful managers use strong organizational skills and foster a collaborative culture to meet the club's high service standards.

What is the difference between Club Operations Manager vs Membership Coordinator?

AspectClub Operations ManagerMembership Coordinator
Primary FocusOversees overall club operations, staff management, and facility maintenanceManages member recruitment, engagement, and membership services
Required CredentialsExperience in club management, hospitality, or related fields; certifications varyCustomer service skills; often some hospitality or sales background
Work EnvironmentClub facilities, administrative officesFront desk, member events, sales environments
Employer & Industry UsagePrivate clubs, fitness centers, resortsPrivate clubs, fitness centers, community organizations

The Club Operations Manager focuses on the overall management of club facilities and staff, ensuring smooth daily operations. In contrast, the Membership Coordinator concentrates on attracting and retaining members, handling memberships and member relations. Both roles are essential in club management but serve different core functions within the same industry.

What does a club operations manager do?

A club operations manager oversees the daily functions of a club or recreational facility, including staff management, member services, budgeting, and ensuring safety standards. They coordinate activities, maintain facilities, and implement policies to ensure smooth operations and member satisfaction.

What cities in Delaware are hiring for Club Operations Manager jobs?

Cities in Delaware with the most Club Operations Manager job openings:

Club Operations Manager jobs near you

Club Manager

Wilmington, DE • On-site

Planet Fitness
Health and Personal Care Stores • 501 - 1,000 employees
Learn more about Planet Fitnessexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Oversee all club operations to ensure an exceptional member experience.

  • Coordinate hiring, onboarding, scheduling, and managing team performance.

  • Handle daily member interactions, including greeting, assisting, and resolving concerns.

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 608 frontline employees who took The Breakroom Quiz

Job description

OverviewWho We Are: At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!Joining the PF family means being part of a company that is based on an established culture and strong set of values.  It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free ZoneCharacteristics that will make you a perfect match for our Club Manager: You:
  • Are approachable and thrive on connecting with people.
  • Have a passion for creating and leading in a people centric environment.
  • Demonstrate initiative and self awareness.
  • Handle all interactions with diplomacy, managing conflict with ease.
  • Are comfortable setting clear direction and following up consistently.
  • Can quickly adapt your communication style to the audience.
  • Enjoy managing multiple priorities at once and following through to completion.
  • Enjoy coaching and leading others to success.
  • Are an ambassador for the Planet Fitness brand and always act with members in mind.
  • Act with integrity and show respect to everyone around you; act as a role model.
ResponsibilitiesAbout the Club Manager Role: As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional "Judgement Free" member experience!  You will be accountable for creating a work environment that supports the culture of the organization and drives member engagement.  As the Club Manager, you will be selecting, developing and leading the team to drive the success of club priorities and KPI goals. Your ability to coach and connect is critical to driving an exceptional member experience through a consistent and outstanding team member experience.These responsibilities include:
  • Coordinate and execute hiring practices and onboarding new team members.
  • Create staff schedules; ensuring all shifts are covered. Provide back up support as needed, which may require covering shifts above and beyond your regular hours.
  • Administer and process employee timecards in ADP.
  • Manage the company card for expenditures, maintaining receipts.
  • Conduct bank deposits.
  • Oversee the ordering of club supplies and retail product.
  • Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.
  • Ensure team is aware of marketing efforts and trained on all marketing promotions.
  • Assess and assist in emergency situations.
  • Set assigned tasks and lead team members in a safe and efficient manner.
  • Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
  • Manage team member performance; providing feedback to team member regularly.
  • Resolve employee concerns; partnering with HR as needed.
  • Submit all employee changes (status, schedule, pay etc.) in a timely manner.
Daily responsibilities for the Club Manager also include:
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve escalated member concerns and partner with Regional Manager when needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Oversee regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) through communication with the Facilities Maintenance team.
  • Create cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.
QualificationsAbout Your Qualifications:
  • 1+ years Customer Service experience
  • 2-3 years of experience supervising and leading a team
  • Must be able to work over 40 hours per week as needed to ensure proper coverage at the club
  • Must be 18 years of age or older
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
Physical Demands of the Club Manager:
  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Moving self in different positions, including bending and twisting, to accomplish tasks. 
More reasons to join Planet Fitness!
  • Medical, Dental, and Vision Insurance
  • Vacation/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Term Life Insurance
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Tuition Reimbursement
  • Employee perks and discounts
  • Engaging team-building competitions and social events
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.MinMaxEmployment Type: FULL_TIME

What Planet Fitness employees say

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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