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Club Associate Jobs in Michigan (NOW HIRING)

Harper Associates

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Controller Country Club

Birmingham, MI · On-site

$90K - $109K/yr

Controller- Private Country Club - Metro Detroit area Will consider Hotel, Club, and Hospitality Accounting expertise Search by Harper Associates Reporting directly to the General Manager, the ...

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Club Associate information

What is a club associate?

Club Associates are staff members who work in membership-based clubs, such as fitness centers, wholesale clubs, or social clubs. Their responsibilities typically include assisting members, processing transactions, maintaining club facilities, and providing excellent customer service. They may also help with stocking merchandise, organizing events, or enrolling new members. Club Associates play a vital role in ensuring a positive experience for all club members and guests.

What is the difference between Club Associate vs Fitness Instructor?

AspectClub AssociateFitness Instructor
Required CredentialsHigh school diploma or equivalent; certifications varyCertifications in fitness training (e.g., ACE, NASM)
Work EnvironmentClubs, gyms, recreational facilitiesGyms, fitness centers, health clubs
Employer & Industry UsageUsed in club settings for member servicesUsed in fitness and personal training sectors
Common Search & ComparisonOften compared for customer service roles in clubsCompared for fitness and training roles

The main difference is that a Club Associate primarily handles member services and administrative tasks within a club environment, while a Fitness Instructor focuses on leading fitness classes and personal training sessions. Both roles are common in health clubs and gyms, but they require different certifications and skill sets. Understanding these distinctions helps job seekers find the right position aligned with their qualifications and career goals.

What are the key skills and qualifications needed to thrive as a club associate?

To thrive as a Club Associate, you need strong customer service skills, attention to detail, and typically at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic computer applications is often required. Excellent communication, teamwork, and problem-solving abilities help you engage members and address their needs effectively. These skills and qualities ensure a positive member experience, smooth club operations, and contribute to the overall success of the club.

What does a club associate do?

Club Associates are responsible for a variety of daily tasks that support both club operations and member satisfaction. Their duties often include greeting members, processing check-ins, answering questions about club services, assisting with event setup, and maintaining a clean, welcoming environment. They may also handle administrative work such as managing member records, scheduling, and coordinating with other team members to ensure smooth operations. Effective communication and a proactive attitude are key, as Club Associates frequently collaborate with supervisors, trainers, and service staff to address member needs and uphold club standards.
What are the most commonly searched types of Club jobs in Michigan? The most popular types of Club jobs in Michigan are:
What cities in Michigan are hiring for Club Associate jobs? Cities in Michigan with the most Club Associate job openings:
Club Associate jobs near you
Infographic showing various Club Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Club Services Associate

PGA TOUR Superstore

Grand Rapids, MI • On-site

Part-time

Re-posted 25 days ago

PGA Tour Superstore rating

6.3

Company rating: 6.3 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

275th of 732 rated retailers

Job description

Overview
At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Position Summary
Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re-gripping, re-shafting, loft and lie adjustments, and front-end operations like returns, exchanges, and promotions. They will maintain a premier merchandise presentation to enhance sales and Customer experience, ensuring all areas are operational and well-kept. Additionally, they will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management, all while fostering a culture of safety and ethical conduct.
Key Responsibilities:
  • Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
  • Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc.
  • Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
  • Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
  • Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained and operational.
  • Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
  • Maintaining the Club Services Desk and surrounding area in a clean, professional presentation at all times.
  • Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.
  • Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
  • Document repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services App.
  • Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
  • Be a champion of the products and services offerings, inform, educate, and promote offerings to Customers.
  • Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required:
  • Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
  • Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
  • Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
  • Education: High School Diploma or equivalent.
  • Experience: 2+ years in retail materials handling, club repair or similar experience preferred.
  • Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
  • Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
  • Business Acumen: Ability to quickly learn business acumen with appropriate training.
  • Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

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