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Cloud Voice Jobs (NOW HIRING)

Core BTS, Inc.

Senior Voice Engineer

Indianapolis, IN · Hybrid

The Senior Voice Engineer is responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications, Cisco Webex Calling, and cloud ...

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How much do cloud voice jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for cloud voice in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What are Cloud Voice services?

Cloud Voice services refer to telephony and voice communication solutions that are delivered over the internet, rather than traditional phone lines. These services are often part of unified communications platforms, offering features like VoIP calling, voicemail, call routing, and conferencing. Cloud Voice enables businesses to manage their phone systems more flexibly and cost-effectively, with scalability and support for remote work. Popular examples include Microsoft Teams Calling, Zoom Phone, and RingCentral.

What are the key skills and qualifications needed to thrive as a Cloud Voice Engineer, and why are they important?

To thrive as a Cloud Voice Engineer, you need expertise in VoIP technologies, networking fundamentals, and cloud platforms, often backed by a degree in IT or related certifications like CCNA or Microsoft Teams Voice. Familiarity with tools such as SIP, PBX systems, unified communications platforms, and cloud services like AWS or Azure is essential. Strong problem-solving, communication, and customer service skills help you address technical issues and collaborate with clients and teams. These skills ensure seamless deployment, management, and support of cloud-based voice solutions critical to modern business communications.

What is the difference between Cloud Voice vs VoIP Engineer?

AspectCloud VoiceVoIP Engineer
Required CredentialsCertifications in cloud services, VoIP, networkingCertifications in VoIP, networking, Cisco, or similar
Work EnvironmentCloud platforms, remote/cloud-based systemsOn-premises and cloud-based VoIP systems
Employer & Industry UsageTelecommunications, IT service providers, cloud companiesTelecom, IT, enterprise communications
Common Search & Comparison IntentUnderstanding cloud-based communication solutionsImplementing and troubleshooting VoIP systems

Cloud Voice focuses on delivering voice communication services via cloud platforms, emphasizing scalability and remote management. VoIP Engineer specializes in designing, deploying, and maintaining VoIP systems, often involving on-premises and hybrid setups. While both roles require networking and communication skills, Cloud Voice professionals primarily work with cloud infrastructure, whereas VoIP Engineers focus on VoIP technology implementation and troubleshooting.

What are some common challenges faced by professionals working in Cloud Voice roles, and how can they be addressed?

Professionals in Cloud Voice roles often encounter challenges such as ensuring seamless integration between cloud-based voice solutions and existing on-premises systems, maintaining high call quality, and managing security and compliance in a rapidly evolving environment. Addressing these issues typically involves staying up to date with the latest cloud telephony technologies, collaborating closely with network and security teams, and implementing robust monitoring and troubleshooting processes. Additionally, ongoing training and proactive communication with stakeholders can help mitigate potential disruptions and improve overall service reliability.
Infographic showing various Cloud Voice job openings in the United States as of June 2026, with employment types broken down into 9% Internship, 64% Full Time, 9% Part Time, and 18% Contract. Highlights an 100% In-person job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Salesforce Service Cloud Voice Consultant

ConfigUSA

Frederick, MD • On-site

Contractor

Posted 17 days ago

Job description

Top 3 Required Skills:
1. Salesforce Service Cloud Voice (SCV) Configuration & Implementation :
(Including softphone setup, screen pops, call logging, Omni Channel routing)
2. Amazon Connect Integration with Salesforce
(Service Cloud Voice integration, call routing, IVR flows, CTI concepts)
3. Salesforce Sales Cloud & Service Cloud Expertise
(Declarative tools, security model, Flows, automation)
Top 3 Preferred Skills:
1. Amazon Connect Capabilities
(Contact flows, IVR design, call recordings, monitoring and analytics)
2. AWS Services Exposure
(IAM, Lambda, Amazon Connect configuration – preferred)
3. Testing & Deployment Experience
(UAT execution, production deployments, voice integration troubleshooting)
Education Requirements: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
Years of Experience:
• 3–5+ years in Salesforce Sales Cloud and Service Cloud implementations
• 2+ years of hands on experience with Service Cloud Voice and Amazon Connect