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Cloud Support Engineer Jobs in Georgia (NOW HIRING)

Montra

Senior Support Engineer

Atlanta, GA · On-site

Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS services. * Collaborate with support staff, engineering, software development, field technicians, and ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS services. * Collaborate with support staff, engineering, software development, field technicians, and ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS services. * Collaborate with support staff, engineering, software development, field technicians, and ...

FIS

Support Engineer - Enterprise Platforms

Atlanta, GA · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... Platform Support - Support Kubernetes-based banking platform environments across cloud, hybrid, and ...

National Carwash Solutions

Support Engineer

Atlanta, GA · On-site

Support Engineer Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited with the successful resolution of ...

National Carwash Solutions

Support Engineer

Atlanta, GA · On-site

$55 - $75/hr

Support Engineer Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited with the successful resolution of ...

National Carwash Solutions

Support Engineer

Atlanta, GA · On-site

Support Engineer Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited with the successful resolution of ...

Morgan Stanley

Cloud Security Engineer

Alpharetta, GA · On-site

$54.50 - $72.75/hr

Support developer enablement through the creation of reusable platform services, automation capabilities, reference architectures, and self-service cloud solutions. Lead troubleshooting and ...

Morgan Stanley

Cloud Security Engineer

Alpharetta, GA · On-site

$54.50 - $72.75/hr

Support developer enablement through the creation of reusable platform services, automation capabilities, reference architectures, and self-service cloud solutions. * Lead troubleshooting and ...

Morgan Stanley

Cloud Security Engineer

Alpharetta, GA

$54.50 - $72.75/hr

Support developer enablement through the creation of reusable platform services, automation capabilities, reference architectures, and self-service cloud solutions. * Lead troubleshooting and ...

Flock Safety

UAS Support Engineer

Atlanta, GA · On-site

$100K - $140K/yr

Maintenance & Support Playbooks by developing, maintaining, and continuously refining preventative ... You won't write core drone flight software, build cloud platforms, or engineer embedded firmware ...

Flock

UAS Support Engineer

Atlanta, GA · On-site

$100K - $140K/yr

Maintenance & Support Playbooks by developing, maintaining, and continuously refining preventative ... You won't write core drone flight software, build cloud platforms, or engineer embedded firmware ...

Flock Safety, Inc

UAS Support Engineer

Atlanta, GA · On-site

$100 - $140/hr

Maintenance & Support Playbooks by developing, maintaining, and continuously refining preventative ... You won't write core drone flight software, build cloud platforms, or engineer embedded firmware ...

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All JobsCloud Support Engineer JobsCloud Support Engineer Jobs in Georgia

Cloud Support Engineer information

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How much do cloud support engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for cloud support engineer in Georgia is $53.10, according to ZipRecruiter salary data. Most workers in this role earn between $45.24 and $60.48 per hour, depending on experience, location, and employer.

What is a cloud support engineer?

Cloud Support Engineers are IT professionals who help businesses and users troubleshoot, maintain, and optimize cloud-based systems and services. Their responsibilities include resolving technical issues, configuring cloud infrastructure, monitoring system performance, and guiding customers through best practices for security and scalability. They often work with cloud platforms like AWS, Azure, or Google Cloud, and require strong problem-solving and communication skills to support clients effectively.

What are the key skills and qualifications needed to thrive as a cloud support engineer?

To thrive as a Cloud Support Engineer, you need a solid understanding of cloud computing concepts, networking, operating systems, and a degree in computer science or a related field. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, as well as certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Administrator, is typically required. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These competencies are crucial for effectively troubleshooting cloud issues, assisting clients, and ensuring reliable cloud service operations.

What are the most common challenges faced by cloud support engineers in their daily work?

Cloud Support Engineers often encounter challenges such as troubleshooting complex, multi-layered technical issues that may span across networking, storage, and application services. They must quickly diagnose problems under time pressure while maintaining clear communication with clients who may have varying levels of technical expertise. Additionally, staying up-to-date with frequent updates and new services in cloud platforms is essential. Collaboration with development, security, and operations teams is also a key part of the role, requiring strong teamwork and adaptability.

How much do cloud support engineers earn?

Cloud support engineers typically earn between $70,000 and $120,000 annually, depending on experience, certifications, and location. Entry-level roles may start around $60,000, while experienced professionals with specialized skills can earn higher salaries, especially in environments requiring knowledge of cloud platforms like AWS, Azure, or Google Cloud.

Is cloud support engineer a stressful job?

A cloud support engineer's role can be stressful due to the need to troubleshoot complex technical issues, meet service level agreements, and work under time-sensitive conditions. However, stress levels vary depending on workload, team support, and experience, with some professionals finding the environment manageable and others experiencing higher pressure during outages or critical incidents.

What does a cloud support engineer do?

A cloud support engineer assists organizations with their cloud computing environments by troubleshooting technical issues, optimizing performance, and ensuring security. They often work with cloud platforms like AWS, Azure, or Google Cloud, and require skills in scripting, networking, and system administration to maintain and support cloud infrastructure.

What are popular job titles related to Cloud Support Engineer jobs in Georgia?

For Cloud Support Engineer jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Cloud Support Engineer jobs in Georgia look for?

The top searched job categories for Cloud Support Engineer jobs in Georgia are:

What cities in Georgia are hiring for Cloud Support Engineer jobs?

Cities in Georgia with the most Cloud Support Engineer job openings:

Cloud Support Engineer jobs near you
Infographic showing various Cloud Support Engineer job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $110,447 per year, or $53.1 per hour.

Senior Support Engineer

Montra

Atlanta, GA • On-site

Other

Re-posted yesterday

Job description

Who We Are
Montra is an Atlanta-based managed IT services provider (MSP) built for how companies work today - distributed, hybrid, and running on technology that never stops changing. We combine AI-powered automation with hands-on IT expertise to manage our clients' people, devices, applications, and security, faster and more reliably than traditional MSPs. Our Via platform integrates with the tools our clients already use, so onboarding, offboarding, device management, and SaaS access happen automatically instead of manually.
We're SOC 2 Type II certified, HIPAA compliant, and have landed on the Inc. 5000 list of fastest-growing private companies two years running. We're looking for smart, motivated people with upbeat energy and a real passion for serving our customers well - people who want to get things done, but who are also curious enough to find new ways to automate and accelerate the work we do.
Who You Are
Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 engineers turn to when a problem needs deeper root-cause work - while also mentoring less experienced engineers and helping shape how we deliver support as we scale. This role suits an experienced problem-solver who's comfortable being the calm, capable voice with clients on complex or high-visibility issues, and who wants a hand in improving the processes and tools behind the work, including our Via platform.
What You'll Do
  • Solve Tier 2/3 support issues using structured root-cause and problem-management processes to resolve them within SLA.
  • Serve as a technical escalation point and collaborate with other support engineers, providing guidance on complex troubleshooting.
  • Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS services.
  • Collaborate with support staff, engineering, software development, field technicians, and external vendors to resolve service issues.
  • Act as the primary externally facing point of contact with customers and vendors on complex or high-visibility issues.
  • Act as an internally facing point of contact to escalate issues and communicate resolution status.
  • Lead documentation of core processes and drive measurable improvements in the cost and speed of delivery.
  • Partner with our software development team, providing technical input to shape improvements to our Via platform.
  • Oversee and execute planned maintenance work, minimizing impact to client services.
  • Prepare and present service monitoring reports and technical findings to management.
  • Participate in ongoing manufacturer and certification training, and help build training materials for junior engineers.

What You Bring
REQUIRED QUALIFICATIONS:
  • At least 4 years of experience in technical/engineering support in IT, with a track record of owning complex, escalated issues
  • Strong technical proficiency in MacOS and Windows computer systems in an enterprise environment
  • Technical experience with MacOS MDMs (Mosyle, Jamf, Kandji, etc.) and Apple Business Manager technologies
  • Excellent knowledge of our supported software, services, and technologies, with the judgment to diagnose issues outside documented playbooks
  • Demonstrated ability to mentor and guide less experienced engineers
  • Strong interpersonal skills, comfortable being the technical voice with clients and vendors on high-pressure issues
  • Passion for teamwork, continuing education, problem solving, and exceptional customer service
  • Ability to learn quickly and adapt to changing requirements
  • Strong written and oral communication skills
  • Outgoing, organized, detail-oriented, dependable, and flexible
PREFERRED QUALIFICATIONS:
  • Over 6 years of experience in technical/engineering support in IT
  • Microsoft Certified Professional status
  • Technical support experience with Microsoft 365, Graph and Azure
  • Experience with Cisco Meraki, Ubiquiti, SonicWall, and NordLayer, technologies
  • Technical experience with servers/VMs (Linux, Windows)
  • Technical experience with scripting a plus (PowerShell, Bash, Python)
EDUCATION REQUIREMENTS:
  • Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work experience.

What We Offer
WORKING AT MONTRA
We're a fast-moving team spanning software development, IT support engineering, and IT strategy/operations, all in service of a rapidly growing client base. Our clients trust us to manage the security, availability, and logistics of their distributed IT operations, so their devices, their data, and their people stay protected, productive, and in compliance. Our Via platform pairs automation and AI with hands-on engineering to integrate the systems our clients already use, cutting out manual work and reducing risk along the way. We're pushing the boundaries of how IT can be reliably managed and scaled, and we're looking for people who want to help build that future with us.
YOU WANT TO TALK TO US IF...
  • You have a passion for delivering great customer service.
  • You like innovating for reliability, availability, and security.
  • You're motivated by challenging the status quo of how IT gets managed.
  • You thrive in the fast pace of a growing company.
WHAT WE OFFER
  • Competitive salary
  • Employee stock ownership plan
  • Full benefits coverage
  • Professional development stipend
  • Flexible work environment
  • Modern vacation policies

Montra is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at www.montra.io/careers.
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