Cloud Ops Service Support Engineer Jobs (NOW HIRING)

Overview 

Hypori is seeking a Senior Cloud Ops Engineer to architect, build, and evolve the secure, scalable cloud infrastructure that powers our SaaS platform. This is a senior technical leadership role for an engineer who combines deep hands-on cloud operations expertise with the architectural judgment to define how the platform scales, secures, and recovers - across both AWS and AWS GovCloud environments. 

You'll independently own ambiguous, high-impact infrastructure problems, guide technical direction for the team, and acting as a senior escalation point when production systems are on the line. This is a builder-designer hybrid role - someone equally comfortable writing Terraform and designing infrastructure modernization solutions. 

You will drive the strategy and execution of Infrastructure as Code, observability, CI/CD, and operational frameworks, while mentoring engineers and raising the technical bar across the org. This role sits at the intersection of DevOps, SRE, and cloud architecture, with a strong emphasis on engineering rigor, operational maturity, and continuous improvement in a mission-critical, regulated environment.

Responsibilities 

• Own the architecture and operation of secure, scalable, highly available AWS and AWS GovCloud infrastructure supporting the Hypori SaaS platform end to end. 

• Set the technical direction for Infrastructure as Code (Terraform, OpenTofu, CloudFormation), establishing org-wide standards, reusable modules, and governance patterns other engineers build on. 

• Drive engineering tasks for platform reliability, scalability, and capacity; helping define SLA/SLO targets. 

• Lead the end-to-end observability strategy - monitoring, logging, alerting, telemetry - across Datadog, Splunk, Prometheus, Grafana, and/or ELK. 

• Serve as incident commander for high-severity production events; drive root cause analysis and lead systemic, multi-phase remediation - not just fixes, but prevention. 

• Design and implement CI/CD platforms and deployment automation (GitHub Actions, Jenkins, AWS Code Pipeline), championing progressive delivery patterns as the org standard. 

• Lead the operation and evolution of containerized workloads on Kubernetes and Docker, making the orchestration and scaling trade-off calls for the platform. 

• Proactively identify architectural scalability and performance bottlenecks before they become incidents, and design the systems that eliminate them. 

• Partner directly with Security and Compliance leadership to implement secure-by-design infrastructure supporting FedRAMP, DoD IL5, and SOC 2 Type 2 requirements. 

• Participate in owning disaster recovery and business continuity - design, test, and continuously validate RTO/RPO targets. 

• Identify and develop solutions for cloud cost optimization as a discipline, not a cleanup task - identifying inefficiencies at the design level and implementing measurable, sustained cost controls. 

• Mentor engineers, lead design reviews, and shape the technical standards the broader team is measured against. 

• Lead cross-team resolution of systemic operational issues, delivering road mapped improvements with measurable, reported impact. 

• Represent Hypori in technical conversations with external cloud and infrastructure vendors, holding them to performance, reliability, and security commitments. 

• Participate in a 24/7 on-call rotation 

Qualifications 

• Bachelor's in Computer Science, Engineering, or equivalent hands-on experience in cloud infrastructure, SRE, or systems engineering. 

• 8+ years in Cloud Ops, SRE, DevOps, or Infrastructure Engineering, with a demonstrated track record of progression into senior/architectural ownership. 

• Deep AWS expertise (EC2, VPC, IAM, S3, EBS, EFS, Route 53, CloudWatch); AWS GovCloud experience strongly preferred. 

• Proven experience designing multi-account AWS environments and landing zone frameworks (e.g., AWS LZA), including isolation, governance, and guardrail design. 

• Expert-level Infrastructure as Code (Terraform and/or CloudFormation), with a track record of building reusable modules and org-wide standards, not just consuming them. 

• Production-grade Kubernetes and Docker experience, with the judgment to make orchestration and architectural trade-off decisions, not just operate what exists. 

• CI/CD architecture experience (GitHub Actions, Jenkins), with fluency in modern deployment strategies (blue/green, canary, rolling) as design patterns, not checkboxes. 

• Track record operating high-availability SaaS platforms under strict security, reliability, and uptime SLAs. 

• Advanced observability and incident management experience (Datadog, Splunk, Prometheus, Grafana, ELK), including designing monitoring/alerting strategy for 24/7 NOC environments. 

• Demonstrated incident command experience - leading high-severity incidents from detection through resolution and systemic RCA. 

• Experience operating in regulated environments (FedRAMP, DoD IL4/IL5, SOC 2 Type 2), with working knowledge of NIST 800-53. 

• Strong grounding in cloud security, compliance, and resilient architecture design. 

• Demonstrated ability to mentor senior and mid-level engineers and set technical direction beyond your own individual work. 

• Fluency in Git-based workflows and modern development/deployment practices. 

• Preferred certifications: AWS Solutions Architect Associate (or higher), AWS CloudFormation, AWS Lambda, AWS CodePipeline. 

• U.S. citizenship required. 

• Active Secret clearance required; Top Secret preferred. 

• Common Access Card (CAC) eligible under DoD 8140. 

Personal Qualifications 

• A strategic, hands-on operator who can independently own ambiguous, high-stakes infrastructure problems and turn them into scalable, durable solutions. 

• Sharp architectural judgment - able to weigh trade-offs, make sound calls under uncertainty, and defend those decisions to both engineers and leadership. 

• Calm, decisive, and clear-headed under pressure; a natural incident commander others look to during high-severity events. 

• A strong communicator who moves easily between engineering, security, and executive conversations, and who elevates the people around them. 

• Deep sense of ownership and accountability - treats reliability, automation, and operational excellence as personal standards, not job requirements. 

• Genuinely energized by hard infrastructure problems and staying ahead of the cloud landscape. 

• Willing to serve as escalation resource in a 24/7 on-call rotation. 

Pay range:

$180,000-$195,000 +10% bonus

Please note: 

• You must current be based in the U.S. and not require work authorization. We currently do not offer sponsorship.
•  You must have a valid LinkedIn profile to be considered. Any duplicate profiles or applications will be automatically rejected.