Clinical Support Associate Jobs in Laurel, MD (NOW HIRING)

Washington, DC, United States (Hybrid)

• Department Clinical Registry Services Solution
• Target Salary Range at Hire $105,000-$120,000

The NCDR Clinical Support Associate is responsible for providing clinically based education, communication, and support to all NCDR stakeholders ensuring timely responses to all quality improvement, clinical, and scientific inquiries related to the NCDR's registries. The NCDR Clinical Support Associate is actively involved in collaborating on all aspects of product education, development, and maintenance of the ACC's NCDR clinical product line. This includes a wide range of major duties and core responsibilities requiring autonomy.

The NCDR Clinical Support Associate actively participates in, leads, develops, and maintains a high-level performance responsibility for clinical registry operations to include the following stakeholders: NCDR external participants, ACC internal stakeholders, cross-team stakeholders, as well as critical quality assurance review and open comment for all NCDR registry products.

Critical thinking, analysis of clinical situations, and the provision of guideline-based directives are essential for the role of the CQA. The role requires daily interactions that demand a high-performance customer service skill set. With an expert-level understanding of NCDR's products and services, this position provides advice to all requests for information from participant clients including:

• Clinical interpretation of core data definitions.
• Technical support for coding and editing specifications.
• Maintenance of expertise in processes such as data submission, quality reporting, and threshold monitoring.
• Compliance with external regulatory requirements.
• Maintenance of expert level skills for Institutional Executive Summary and Metric interpretation.
• Maintenance of expert level skills for Comparative Dynamic Dashboard interpretation.
• Develop and lead bi-monthly registry webinars.
• Develop and maintain bi-monthly educational case scenarios for publications in ACC's QII Learning Center.
• Manage educational knowledge databases, including new, edited, and retired content, to provide coding directives.

Skillful collaboration and maintenance of cross-team relationships are critical in this role to ensure accurate, consistent, valuable, and enduring product quality and interpretation.

• Develop, maintain, and deliver educational content related to new registries, existing registry version upgrades, and/or new or updated functionalities.
• Continued cross-team training and self-directed learning to resource as an expert for a minimum of two assigned NCDR registries.
• Research, document, review, and report all issues related to registry metrics, AUC, data definitions, or unique clinical scenarios that influence the validity and accuracy of registry data integrity.
• Maintain status reporting of key performance indicators and clearly, routinely communicate to NCDR leadership, team members, ACC staff, or other stakeholders as identified.

The CQA collaborates closely with NCDR Product Managers, Science and Implementation Team members, NCDR audit team members, and ACC IT team members to ensure the successful development, implementation, and updates of all registry products and functionalities.

• Cross-registry reference document review to ensure consistency and accuracy across all registries.
• Participate in Metric algorithm development and troubleshoot algorithms as needed.
• Participate in User Acceptance Testing (UAT) for new registry products including State and Corporate Dashboards.
• User Acceptance Testing (UAT) for all aspects of IT team-generated registry products, functionalities, or metrics targeted to NCDR external end users.
• User Acceptance Testing (UAT) for all aspects of the Science and Implementation team generated registry products, functionalities, or metrics targeted to NCDR external end users.
• Develop and lead Quality Summit faculty presentations as needed.
• Creation and maintenance of content for NCDR's QII Learning Center.

The data quality program requires a collaborative effort to ensure accurate and reliable data collection. As part of this effort, the CQA's role is to provide input, consultation, and feedback to the Data Quality Program Manager during the audit variable selection process. Additionally, the CQA prepares training materials and slide decks for auditor training annually, participates in auditor data collection tool review to verify correct logic and functionality, delivers training of selected audit variables to a designated team of auditors, and performs audit adjudication for facilities.

Audit management responsibilities include:

• Provide input, consultation, and feedback to the Data Quality Program Manager during audit variable selection as needed.
• Prepare training materials and slide decks for auditor training annually.
• Participate in auditor data collection tool review and verify correct logic and functionality.
• Deliver training on selected audit variables to a designated team of auditors.
• Respond to auditor requests for clarification of data definitions.
• Participate in Data Quality Program-led sessions to review audit appeals, the number of sites, and access to specific reports.
• Perform audit adjudication of registry variables.
• Maintain expertise and educate NCDR participants to Quality Check processes.
• Maintain expertise and educate NCDR participants to Data Quality Report processes.

• Maintain proficiency and accuracy in NCDR's client database, Salesforce.com. Ensure adherence to all HIPAA requirements and confidentiality requirements in all aspects of this position.
• Participate in internal Clinical Quality Advisor quality monitoring according to established policy to ensure consistency, accuracy, and oversight of registry expert status.
• Staff and support committees as assigned.
• Maintain CQA level registry expertise in a minimum of 2 NCDR registry products.
• Other duties as assigned by the Team Leader, NCDR Clinical Registry Operations.

• Degree and technical expertise in a clinical field such as cardiovascular nursing or cardiovascular technology.
• Experience in the field of data quality and clinical cardiology registry services is preferred. A minimum of 3 years.
• Core understanding of cardiovascular anatomy, physiology, and treatment modalities is preferred.
• Core critical thinking skills such as analysis, interpretation, inference, evaluation, explanation, and self-reflection are required.
• Excellent interpersonal skills as well as verbal and written communication skills are required.
• Ability to work independently as well as collaboratively to produce timely and quality outputs.
• Familiarity and experience with HIPAA-related education and management.
• Demonstrate adaptability and flexibility and the ability to work in a dynamic, team-oriented environment.
• Practical experience with knowledge of customer relationship management technologies, specifically, Salesforce.
• Knowledge of process improvement methodologies.
• Demonstrated proficiency with Microsoft office software specifically, Word, Excel, and PowerPoint.
• Experience and familiarity with project management processes.
• Experience in education or skills in presenting content through demonstration.

At the American College of Cardiology, we bring our hearts to work.

We are a 500-person organization dedicated and committed to our mission to transform cardiovascular care and improve heart health for all for more than 75 years. When you join our team, you become part of a culture that envisions a world where science, innovation and knowledge optimize cardiovascular care and outcomes.

Every day, we are committed to supporting our more than 60,000 members and their patients around the globe and in doing so, ensure our staff have a positive environment of teamwork, collaboration, professionalism and excellence. To learn more about why ACC has been recognized as a great place to work, please visit our site, www.acc.org/jobs .

ACC values all members of our College family, including ACC staff. As the foundation of the organization, ACC staff enjoy world-class benefits and a culture of work-life balance.

• insurance (medical, dental, vision, basic life, and short- and long-term disability, and supplemental options)
• generous paid time off (pre-loaded vacation and sick, 12 holidays and an organizational shut-down during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays)
• tuition assistance and a very competitive 10% retirement contribution after a year of service
• much more!

You can visit our careers site for an overview of our full offerings. Please note that these offerings may change at any time.

ACC believes in fair and equitable pay. Multiple factors are taken into consideration when we determine what salary to offer a selected candidate. These factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations. Our salary ranges differ based on the cost of labor in the local market where the job will be performed.
The salary ranges for will vary based on the local labor market; ACC’s Recruitment Team will be able to provide more information to candidates during initial discussions.

ACC is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. Equal Opportunity Employer, including individuals with disabilities and veterans. ACC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact Katie Sarreal, HR Business Partner at ksarreal@acc.orgor (202)375-6351.