Clinical Support Associate Jobs in California (NOW HIRING)

The Clinical Education Associate performs a variety of administrative duties to support the Clinical Education Department’s goal of ensuring a successful clinical education experience through successful and timely selection and placement of student internships, leading to transition from classroom to commencement.

• Ensures all required student documentation is accurate and current, including health and admission requirements
• Works directly with central functions/faculty/students to maintain accurate clinical site requirements.
• Attends campus meetings to explain and/or distribute pertinent materials to students as necessary as a follow-up to orientation. Inform students on who their primary point of contact will be while enrolled; answers questions and provides clarification regarding specific requirements for clinical site and the placement process.
• Prepares letters, memos, and other forms of communication to internal and external constituencies
• Works closely with faculty and students to facilitate successful clinical experiences; identifies student issues and addresses them in a courteous, accurate and timely manner
• Works directly with clinical education faculty to ensure successful student clinical experiences
• Maintains accurate student and site information in CORE and Salesforce
• Develops and maintains effective working relationships with clinical site personnel to facilitate student placement; maintains contact with sites to obtain information on internship opportunities
• Communicates, coordinates, and confirms with clinical sites to determine internship availability and placement for students via email and telephone in a timely and professional manner
• Maintains accurate and confidential student clinical education files in accordance with University, FERPA and HIPAA requirements
• Responds to site affiliate inquiries and questions; addresses concerns in a courteous, accurate and timely manner

• Performs duties in support of University’s core values
• Maintains databases such as CORE/Salesforce as needed for all program
• Creates and delivers reports as requested by department head to faculty for the purpose of student placement
• Creates and delivers reports as requested by department head
• Proactively and strategically seeks placement offers from clinical partners
• Adheres to and upholds department process and policies regarding placement process
• Drives collaboration and One University model

May perform other duties and responsibilities that management may deem necessary from time to time.

POSITION IN ORGANIZATION

Reports to: Manager, Clinical Education

TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Incumbents will be evaluated, in part, based on performance of each essential function.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High school diploma; Undergraduate degree in healthcare or business preferred
• 1-2 years administrative/customer service experience required, preferably in post-secondary education or healthcare

• Experience with database management
• Accurate data entry skills
• Strong interpersonal skills including effective verbal and written communication skills
• Ability to work accurately in a highly dynamic environment
• Ability to multitask and prioritize to complete tasks and projects with tight deadlines
• Exhibit patience and a positive attitude in establishing and encouraging a learning environment
• Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty members and students, as well as external constituencies
• Familiarity with the needs of students and a diverse student population
• Proficiency in Microsoft Office suite and Salesforce

LICENSURE and/or CERTIFICATION

Valid driver’s license for State of residence and at least minimum liability insurance required by State

WORK LOCATION

This is a campus-based position located on the San Marcos, California campus. This position follows a hybrid work schedule requiring a minimum of three (3) days on campus.

TRAVEL

Position may be required to travel within the United States; up to 10% 

To perform the job successfully, an individual should demonstrate the following competencies:

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.

HIRING RANGE: $20.19 - $26.35