Clinical Operations Associate Jobs in Markham, ON

About Us:

At CHARM Fertility, we aim to become the leading total women’s healthcare destination. We’re patient-focused and enthusiastic about women’s health, which is at the heart of everything we do. We create an accessible, convenient, and consistently high-quality service through a savvy, confident yet clear, and simple team.

Our path ahead is one of miracles and heart. Every day, you will be creating special moments for our patients.

Role Summary:

The Lab Technician/Medical Office Administrator is a split administrative and laboratory clinical support role supporting both front-desk/clinical operations and basic laboratory workflows. 

Role & Responsibilities: 

Medical Office Administrator Duties

• • Consult with physicians as needed regarding scheduling and booking appointments. 
  • Maintain up-to-date patient records in the EMR system (Oscar), including scanning and organizing test results and other documents.
  • Handle administrative tasks such as sending/receiving faxes, making photocopies, scanning documents, and accepting deliveries.
  • Administer patient billing, collect overdue payments, and issue receipts.
  • Ensure confidentiality of all patient information in accordance with regulatory standards
  • Perform other duties as assigned.

Laboratory Support Duties

• • Collect blood samples from patients.
  • Process the sample using a Laboratory machine as dictated by the guidelines.
  • Practice proper patient identification, labeling vials properly.
  • Determine the best method for drawing blood depending on the specific patient.
  • Keep accurate records on fluid specimens and tests.
  • Collect and organize information and documents as required.
  • Receive training and perform Andrology tasks (Semen analysis, sperm wash, etc.).
  • Keep the phlebotomy cart and station well-organized at all times.
  • Practice infection control standards while working with patients and equipment at all times.
  • Other duties, as assigned.
    

Required Qualifications:

Formal Education or Equivalent

• Diploma in Medical Laboratory Technician or equivalent. 
• Associate’s Degree in Medical Office Administration, or a Bachelor’s Degree in Healthcare Management or another relevant field is an asset.
• Additional vocational training or certification in a medical field is preferred
• Current registration with Medical Laboratory Professionals Association of Ontario (MLPAO)

Experience

• Minimum 1 year of Laboratory experience specific to phlebotomy techniques.
• Minimum 3 years experience as a Medical Office Administrator preferred.

Competencies

• Familiarity with medical terminology specific to fertility care
• Keen attention to detail when recording patient information, managing medical records, and processing billing
• Excellent verbal and written communication skills and strong interpersonal skills
• Strong customer service orientation to ensure a compassionate patient experience.
• Organizational skills to prioritize and plan work, multi-task, and meet schedules
• Adaptable and flexible; able to think quickly in stressful situations. 
• Knowledge of and adherence to patient privacy regulations (e.g., HIPAA) and ethical guidelines.
• Experience with effective puncture techniques
• Understanding of proper patient identification methods
• Knowledge of legal requirements about drawing blood, handling fluid samples, and use of relevant medical equipment and materials

What’s in it for you:

• Vacation Time 
• Health and Dental Benefits 
• Opportunities for career growth

This role is for an existing vacancy. 

This role is an exceptional opportunity for someone passionate about making a significant impact in women’s healthcare, offering a chance to be part of a team that values innovation and compassionate care.

Interested candidates are encouraged to apply and help shape the future of women’s health services.

Charm Fertility provides equal employment opportunities (EEO), and we welcome candidates from all abilities and backgrounds. We are compliant with AODA legislation and will comply with the accessibility needs of our candidates. Please indicate if you require any accommodations throughout the hiring process.