Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA ... We are hiring an Experienced Client Services Manager to manage client relationships and ensure ...
Quick apply
Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA ... We are hiring an Experienced Client Services Manager to manage client relationships and ensure ...
Contact Center Client Services Manager
Killeen, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... Manage client onboarding, transitions, and change requests. * Monitor client satisfaction and ...
Contact Center Client Services Manager
Killeen, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... Manage client onboarding, transitions, and change requests. * Monitor client satisfaction and ...
Experienced Call Center Client Services Manager
Killeen, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... Manage client onboarding, transitions, and change requests. * Track and report on client ...
Experienced Call Center Client Services Manager
Killeen, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... Manage client onboarding, transitions, and change requests. * Track and report on client ...
Low Voltage Project Manager
Belton, TX · On-site
Medical
Dental
Vision
Retirement
RBO Technology, LLC, a leading security installation company, is seeking a highly skilled and ... Client Relations: * Serve as the primary point of contact for clients throughout the project ...
Quick apply
Low Voltage Project Manager
Belton, TX · On-site
Medical
Dental
Vision
Retirement
RBO Technology, LLC, a leading security installation company, is seeking a highly skilled and ... Client Relations: * Serve as the primary point of contact for clients throughout the project ...
Low Voltage Project Manager
Belton, TX · On-site
Medical
Dental
Vision
Retirement
RBO Technology, LLC, a leading security installation company, is seeking a highly skilled and ... Client Relations: * Serve as the primary point of contact for clients throughout the project ...
Low Voltage Project Manager
Belton, TX · On-site
Medical
Dental
Vision
Retirement
RBO Technology, LLC, a leading security installation company, is seeking a highly skilled and ... Client Relations: * Serve as the primary point of contact for clients throughout the project ...
Low Voltage Project Manager
Belton, TX · On-site
Medical
Dental
Vision
Retirement
RBO Technology, LLC, a leading security installation company, is seeking a highly skilled and ... Client Relations: * Serve as the primary point of contact for clients throughout the project ...
Low Voltage Project Manager
Belton, TX · On-site
Medical
Dental
Vision
Retirement
RBO Technology, LLC, a leading security installation company, is seeking a highly skilled and ... Client Relations: * Serve as the primary point of contact for clients throughout the project ...
IT Asset Disposition/ITAD Account Manager This role has been designated as 'Remote/Teleworker ... Establish a professional, working, and consultative, relationship with the client, by developing a ...
IT Asset Disposition/ITAD Account Manager This role has been designated as 'Remote/Teleworker ... Establish a professional, working, and consultative, relationship with the client, by developing a ...
IT Asset Disposition/ITAD Account Manager This role has been designated as 'Remote/Teleworker ... Establish a professional, working, and consultative, relationship with the client, by developing a ...
IT Asset Disposition/ITAD Account Manager This role has been designated as 'Remote/Teleworker ... Establish a professional, working, and consultative, relationship with the client, by developing a ...
IT Asset Disposition/ITAD Account Manager This role has been designated as 'Remote/Teleworker ... Establish a professional, working, and consultative, relationship with the client, by developing a ...
IT Asset Disposition/ITAD Account Manager This role has been designated as 'Remote/Teleworker ... Establish a professional, working, and consultative, relationship with the client, by developing a ...
Business Development Manager
Medical
Retirement
PTO
Company: RBO Technology, LLC Location: Central Texas Reports To: Chief Revenue Officer POSITION ... The role requires the ability to sit, stand, walk, communicate, and travel to job sites, client ...
Business Development Manager
Medical
Retirement
PTO
Company: RBO Technology, LLC Location: Central Texas Reports To: Chief Revenue Officer POSITION ... The role requires the ability to sit, stand, walk, communicate, and travel to job sites, client ...
Business Development Manager
Belton, TX · On-site
Medical
Retirement
PTO
Company: RBO Technology, LLC Location: Central Texas Reports To: Chief Revenue Officer POSITION ... The role requires the ability to sit, stand, walk, communicate, and travel to job sites, client ...
Business Development Manager
Belton, TX · On-site
Medical
Retirement
PTO
Company: RBO Technology, LLC Location: Central Texas Reports To: Chief Revenue Officer POSITION ... The role requires the ability to sit, stand, walk, communicate, and travel to job sites, client ...
Business Development Manager
Belton, TX · On-site
Medical
Retirement
PTO
Company: RBO Technology, LLC Location: Central Texas Reports To: Chief Revenue Officer POSITION ... The role requires the ability to sit, stand, walk, communicate, and travel to job sites, client ...
Quick apply
Business Development Manager
Belton, TX · On-site
Medical
Retirement
PTO
Company: RBO Technology, LLC Location: Central Texas Reports To: Chief Revenue Officer POSITION ... The role requires the ability to sit, stand, walk, communicate, and travel to job sites, client ...
Client Care Coordinator
$16.75 - $21.75/hr
Medical
Dental
Vision
Retirement
PTO
Full-time | On-site | Monday-Friday, daytime business hours As a Client Care Coordinator, you'll be ... organized and manage competing priorities effectively * Familiarity with office technology ...
Client Care Coordinator
$16.75 - $21.75/hr
Medical
Dental
Vision
Retirement
PTO
Full-time | On-site | Monday-Friday, daytime business hours As a Client Care Coordinator, you'll be ... organized and manage competing priorities effectively * Familiarity with office technology ...
Client Care Coordinator
Temple, TX · On-site
$16.75 - $21.75/hr
Medical
Dental
Vision
Retirement
PTO
Description Full-time On-site Monday-Friday, daytime business hours As a Client Care Coordinator ... organized and manage competing priorities effectively * Familiarity with office technology ...
Client Care Coordinator
Temple, TX · On-site
$16.75 - $21.75/hr
Medical
Dental
Vision
Retirement
PTO
Description Full-time On-site Monday-Friday, daytime business hours As a Client Care Coordinator ... organized and manage competing priorities effectively * Familiarity with office technology ...
Client Services Representative - Texas
Waco, TX · On-site
$14.25 - $19.25/hr
Meet with clients to install, remove, or perform maintenance on the monitoring technologies and ... Manage daily communication and equipment alerts and maintenance items. * Delivers participant ...
Client Services Representative - Texas
Waco, TX · On-site
$14.25 - $19.25/hr
Meet with clients to install, remove, or perform maintenance on the monitoring technologies and ... Manage daily communication and equipment alerts and maintenance items. * Delivers participant ...
Senior Project Manager
Waco, TX · On-site
Company Description Sevagan sevagan at krgtech.com KRG Technologies Inc. 661 367 8000 * 513 10 -12 ... Additional Information Client - HCL America Inc 10 -12 Yrs IT exp which includes 7-8 yrs in Pharma ...
Senior Project Manager
Waco, TX · On-site
Company Description Sevagan sevagan at krgtech.com KRG Technologies Inc. 661 367 8000 * 513 10 -12 ... Additional Information Client - HCL America Inc 10 -12 Yrs IT exp which includes 7-8 yrs in Pharma ...
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Entry Level Client Sales Representative
Temple, TX · On-site
$40K - $60K/yr
Apply your excellent communication and people skills to our Entry Level Client Sales Representative ... Use the latest CRM technology to manage relationships and interactions with current and potential ...
Quick apply
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Entry Level Client Sales Representative
Temple, TX · On-site
$40K - $60K/yr
Apply your excellent communication and people skills to our Entry Level Client Sales Representative ... Use the latest CRM technology to manage relationships and interactions with current and potential ...
Be Seen First
Entry Level Client Sales Representative
Temple, TX · On-site
$40K - $60K/yr
Apply your excellent communication and people skills to our Entry Level Client Sales Representative ... Use the latest CRM technology to manage relationships and interactions with current and potential ...
Quick apply
Be Seen First
Entry Level Client Sales Representative
Temple, TX · On-site
$40K - $60K/yr
Apply your excellent communication and people skills to our Entry Level Client Sales Representative ... Use the latest CRM technology to manage relationships and interactions with current and potential ...
Tax Manager
Temple, TX · On-site
$105K - $125K/yr
Medical
Dental
Vision
Retirement
PTO
Ensure client deliverables meet firm standards for accuracy, professionalism, and service excellence * Assist partners with practice management and department initiatives as assigned Technology ...
Quick apply
Tax Manager
Temple, TX · On-site
$105K - $125K/yr
Medical
Dental
Vision
Retirement
PTO
Ensure client deliverables meet firm standards for accuracy, professionalism, and service excellence * Assist partners with practice management and department initiatives as assigned Technology ...
General Manager
Waco, TX · On-site
The General Manager reports to Client Administration and The District Manager. SKILLS AND ... Technology Savvy * Hospitality Degree a strong plus Metz Culinary Management Values are what ...
General Manager
Waco, TX · On-site
The General Manager reports to Client Administration and The District Manager. SKILLS AND ... Technology Savvy * Hospitality Degree a strong plus Metz Culinary Management Values are what ...
Client Technology Manager information
What is the difference between Client Technology Manager vs Technical Support Specialist?
| Aspect | Client Technology Manager | Technical Support Specialist |
|---|---|---|
| Credentials | Bachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or Microsoft | Relevant certifications like CompTIA A+, Network+, or vendor-specific certifications |
| Work Environment | Oversees client technology solutions, manages teams, and coordinates with clients in corporate settings | Provides technical assistance, troubleshooting, and support directly to end-users or clients |
| Employer & Industry | IT service providers, corporate IT departments, technology consulting firms | Help desks, IT support centers, technology vendors |
The main difference is that a Client Technology Manager focuses on managing client technology projects and teams, ensuring solutions meet client needs, while a Technical Support Specialist provides direct technical support and troubleshooting to end-users. Both roles require technical knowledge, but the manager role emphasizes oversight and client communication.
How does a client technology manager typically collaborate with other departments to ensure successful technology implementation for clients?
A Client Technology Manager often works closely with cross-functional teams such as sales, engineering, project management, and customer support to deliver tailored technology solutions for clients. This collaboration involves regularly communicating client requirements, coordinating technical resources, and ensuring all stakeholders are aligned on project timelines and deliverables. By acting as a bridge between clients and internal teams, the Client Technology Manager helps facilitate smooth deployments, resolve technical challenges, and maintain high client satisfaction throughout the project lifecycle.
What are the key skills and qualifications needed to thrive as a client technology manager, and why are they important?
To thrive as a Client Technology Manager, you need expertise in IT infrastructure, project management, and a solid understanding of client business needs, often supported by a degree in computer science or information systems. Familiarity with platforms like Microsoft 365, cloud services, CRM tools, and ITIL or PMP certification is common in this role. Exceptional communication, problem-solving, and relationship-building skills help in translating technical solutions into business value and managing client expectations. These abilities are crucial for aligning technology strategies with client objectives and delivering successful, long-term solutions.
What does a client technology manager do?
A Client Technology Manager oversees the technology needs and solutions for a company's clients. They act as a liaison between clients and the internal IT team, ensuring that client requirements are understood and implemented effectively. Their responsibilities often include managing client relationships, coordinating the delivery of technology services, and providing technical guidance to optimize client satisfaction and business outcomes. This role requires strong communication skills, technical expertise, and the ability to manage multiple projects simultaneously.
What are popular job titles related to Client Technology Manager jobs in Waco, TX?
For Client Technology Manager jobs in Waco, TX, the most frequently searched job titles are:
What job categories do people searching Client Technology Manager jobs in Waco, TX look for?
The top searched job categories for Client Technology Manager jobs in Waco, TX are:
What cities near Waco, TX are hiring for Client Technology Manager jobs?
Cities near Waco, TX with the most Client Technology Manager job openings:
Full-time
Re-posted 19 days ago
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements.
The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Serve as the primary point of contact for assigned client accounts.
- Conduct regular business reviews and performance presentations.
- Monitor service delivery and ensure adherence to SLAs and KPIs.
- Collaborate with operations, QA, and training teams to resolve issues.
- Identify opportunities for account growth and service improvement.
- Manage client onboarding, transitions, and change requests.
- Track and report on client satisfaction and feedback.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- 3+ years of experience in client services or account management in a BPO.
- Strong relationship management and communication skills.
- Ability to analyze data and present insights to clients.
- Experience managing multiple client accounts.
- Bachelor’s degree in Business, Communications, or a related field.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US