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Client Technology Manager Jobs in Orem, UT (NOW HIRING)

Awardco

Commercial Client Success Manager

Lindon, UT · On-site

As a Client Success Manager, you'll be instrumental in managing a portfolio of 25-30 commercial ... One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500 ...

401GO

Cash Balance Client Success Manager

Sandy, UT · On-site +1

Role: Cash Balance Client Success Manager Job Type: Full-time Pay: Salary Location: United States ... use technology to its fullest potential. What You'll Be Doing: * Serve as the primary point of ...

KēSTA I.T.

IT Project Manager

Draper, UT

$100K - $130K/yr

T. is actively seeking an IT Infrastructure Project Manager for an immediate full-time opportunity with our industry leading client. Are you on the lookout for a unique career opportunity that offers ...

Clozd

Client Success Program Manager

Lehi, UT

Clozd is a leading provider of technology and services for win-loss analysis. We help our clients ... Ensure client adoption of Clozd software and key win-loss findings. * Manage the commercial ...

Clozd

Client Success Program Manager

Lehi, UT

Clozd is a leading provider of technology and services for win-loss analysis. We help our clients ... Ensure client adoption of Clozd software and key win-loss findings. * Manage the commercial ...

Clozd

Client Success Program Manager

Lehi, UT · On-site

Clozd is a leading provider of technology and services for win-loss analysis. We help our clients ... Ensure client adoption of Clozd software and key win-loss findings. * Manage the commercial ...

Gallagher

Client Associate

Midvale, UT · On-site

Previous experience managing client relationships. Behaviors: Exceptional organizational skills, Proficient in using technology as a tool to maximize productivity and quality. Strong written and ...

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All JobsClient Technology JobsClient Technology Manager JobsClient Technology Manager Jobs in Orem, UT

Client Technology Manager information

What is the difference between Client Technology Manager vs Technical Support Specialist?

AspectClient Technology ManagerTechnical Support Specialist
CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftRelevant certifications like CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentOversees client technology solutions, manages teams, and coordinates with clients in corporate settingsProvides technical assistance, troubleshooting, and support directly to end-users or clients
Employer & IndustryIT service providers, corporate IT departments, technology consulting firmsHelp desks, IT support centers, technology vendors

The main difference is that a Client Technology Manager focuses on managing client technology projects and teams, ensuring solutions meet client needs, while a Technical Support Specialist provides direct technical support and troubleshooting to end-users. Both roles require technical knowledge, but the manager role emphasizes oversight and client communication.

How does a client technology manager typically collaborate with other departments to ensure successful technology implementation for clients?

A Client Technology Manager often works closely with cross-functional teams such as sales, engineering, project management, and customer support to deliver tailored technology solutions for clients. This collaboration involves regularly communicating client requirements, coordinating technical resources, and ensuring all stakeholders are aligned on project timelines and deliverables. By acting as a bridge between clients and internal teams, the Client Technology Manager helps facilitate smooth deployments, resolve technical challenges, and maintain high client satisfaction throughout the project lifecycle.

What are the key skills and qualifications needed to thrive as a client technology manager, and why are they important?

To thrive as a Client Technology Manager, you need expertise in IT infrastructure, project management, and a solid understanding of client business needs, often supported by a degree in computer science or information systems. Familiarity with platforms like Microsoft 365, cloud services, CRM tools, and ITIL or PMP certification is common in this role. Exceptional communication, problem-solving, and relationship-building skills help in translating technical solutions into business value and managing client expectations. These abilities are crucial for aligning technology strategies with client objectives and delivering successful, long-term solutions.

What does a client technology manager do?

A Client Technology Manager oversees the technology needs and solutions for a company's clients. They act as a liaison between clients and the internal IT team, ensuring that client requirements are understood and implemented effectively. Their responsibilities often include managing client relationships, coordinating the delivery of technology services, and providing technical guidance to optimize client satisfaction and business outcomes. This role requires strong communication skills, technical expertise, and the ability to manage multiple projects simultaneously.
What are popular job titles related to Client Technology Manager jobs in Orem, UT? For Client Technology Manager jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Client Technology Manager jobs in Orem, UT look for? The top searched job categories for Client Technology Manager jobs in Orem, UT are:
What cities near Orem, UT are hiring for Client Technology Manager jobs? Cities near Orem, UT with the most Client Technology Manager job openings:
Client Technology Manager jobs near you

Commercial Client Success Manager

Awardco

Lindon, UT • On-site

Full-time

Re-posted yesterday

Job description

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts-especially our own employees! And as winners of Glassdoor's Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.
As a Client Success Manager, you'll be instrumental in managing a portfolio of 25-30 commercial clients, overseeing their journey post-onboarding. Your focus will be on ensuring client retention, driving platform adoption, and identifying opportunities for growth. If you're adept at building strategic relationships, leveraging data to inform client strategies, and proactively addressing challenges in a fast-paced SaaS environment, we encourage you to apply.
What you will do:
  • Manage a book of 25-30 commercial clients with contract values ranging from $70K-$150K
  • Own client relationships post-onboarding, focusing on retention, adoption, and growth
  • Conduct QBRs and strategic touchpoints that align Awardco's value to client's business goals
  • Partner with Sales and Renewals team on renewal and upsell opportunities
  • Identify risks early and proactively build mitigation strategies
  • Leverage platform data to inform client strategy and measure success
  • Educate clients on best practices, platform features, and program improvements
  • Work cross-functionally with Product, Support, and Engineering to resolve client challenges
  • Track client activity and health using Salesforce and ChurnZero
  • Deliver an exceptional customer experience rooted in responsiveness and value
What you will bring:
  • 2-3 years of experience in Customer Success, Account Management, or a related client-facing role in a SaaS environment.
  • Bachelor's degree or equivalent experience
  • Proven success managing 20-30 B2B accounts with ACVs of $70K-$150K
  • Strong verbal and written communication skills with executive presence
  • Proficiency in Salesforce, ChurnZero (or a similar CS platform), and Google Workspace
  • Ability to work independently, prioritize tasks, and own outcomes
  • Experience Leading client strategy sessions like QBRs and check-ins
  • Experience driving renewals and expansions alongside a sales partner
  • Experience working cross-functionally to resolve client issues and escalate feedback
  • Experience analyzing data and presenting actionable insights
  • Proactive, strategic thinker with a bias for action
  • Naturally curious and always looking to improve
  • Strong sense of accountability and ownership
  • Confident, coachable, and thrives in a fast-moving environment.
Why Awardco:
  • We have a revolutionary, client-approved product.
  • One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
  • Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
  • Backed by renowned investors, both local and national.

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.

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