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Client Technology Manager Jobs in Crystal Lake, IL

Saransh Inc

KONG API Architect - Only W2

Waukegan, IL · On-site

Evaluate compatibility of KONG with the client's technology stack (cloud/on prem, CI/CD, DevOps, ... Deep understanding of API management, and integration architectures. * Hands-on experience with API ...

Pioneer Center

IT Assistant - Part Time

Mchenry, IL · On-site

$15/hr

Non-Exempt Reports To: IT Manager Grade/Level: Amount of Travel Required: None Job Type: Regular ... client satisfaction. EDUCATION, EXPERIENCE, SKILLS & ABILITIES • High school diploma or ...

Catenon india

Client Partner

Schaumburg, IL

Company Description Our client is a leading global IT consulting, services and project delivery ... This includes setting sales strategy, goal- setting, pipeline management, quality management and ...

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Client Technology Manager information

What is the difference between Client Technology Manager vs Technical Support Specialist?

AspectClient Technology ManagerTechnical Support Specialist
CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftRelevant certifications like CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentOversees client technology solutions, manages teams, and coordinates with clients in corporate settingsProvides technical assistance, troubleshooting, and support directly to end-users or clients
Employer & IndustryIT service providers, corporate IT departments, technology consulting firmsHelp desks, IT support centers, technology vendors

The main difference is that a Client Technology Manager focuses on managing client technology projects and teams, ensuring solutions meet client needs, while a Technical Support Specialist provides direct technical support and troubleshooting to end-users. Both roles require technical knowledge, but the manager role emphasizes oversight and client communication.

How does a client technology manager typically collaborate with other departments to ensure successful technology implementation for clients?

A Client Technology Manager often works closely with cross-functional teams such as sales, engineering, project management, and customer support to deliver tailored technology solutions for clients. This collaboration involves regularly communicating client requirements, coordinating technical resources, and ensuring all stakeholders are aligned on project timelines and deliverables. By acting as a bridge between clients and internal teams, the Client Technology Manager helps facilitate smooth deployments, resolve technical challenges, and maintain high client satisfaction throughout the project lifecycle.

What are the key skills and qualifications needed to thrive as a client technology manager, and why are they important?

To thrive as a Client Technology Manager, you need expertise in IT infrastructure, project management, and a solid understanding of client business needs, often supported by a degree in computer science or information systems. Familiarity with platforms like Microsoft 365, cloud services, CRM tools, and ITIL or PMP certification is common in this role. Exceptional communication, problem-solving, and relationship-building skills help in translating technical solutions into business value and managing client expectations. These abilities are crucial for aligning technology strategies with client objectives and delivering successful, long-term solutions.

What does a client technology manager do?

A Client Technology Manager oversees the technology needs and solutions for a company's clients. They act as a liaison between clients and the internal IT team, ensuring that client requirements are understood and implemented effectively. Their responsibilities often include managing client relationships, coordinating the delivery of technology services, and providing technical guidance to optimize client satisfaction and business outcomes. This role requires strong communication skills, technical expertise, and the ability to manage multiple projects simultaneously.

What job categories do people searching Client Technology Manager jobs in Crystal Lake, IL look for?

The top searched job categories for Client Technology Manager jobs in Crystal Lake, IL are:

What cities near Crystal Lake, IL are hiring for Client Technology Manager jobs?

Cities near Crystal Lake, IL with the most Client Technology Manager job openings:

Client Technology Manager jobs near you
Infographic showing various Client Technology Manager job openings in Crystal Lake, IL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT Client Services Manager

Aldridge Electric, Inc.

Libertyville, IL • On-site

$92K - $113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Aldridge Electric rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

IT Client Services Manager
What we are looking for:
The Client Services Manager at Aldridge Electric is a pivotal leadership role responsible for the end-to-end delivery of IT support services across the organization. This individual leads the Client Support Specialist team, ensuring that our workforce remains productive, secure, and well-supported.
The primary objective for this role is to transform the help desk from a reactive support function into a proactive service center. You will oversee the deployment of all client hardware, manage our modern device management stack (Intune/Level.io), and optimize our service management platform (Freshservice) while managing our primary collaboration environment in Google Workspace.
What you'll do:
Team Leadership & Strategy
  • Team Management: Direct, mentor, and develop a team of Client Support Specialists. Establish clear KPIs, performance standards, and professional development paths.
  • Service Excellence: Define and maintain Service Level Agreements (SLAs) to ensure timely and effective resolution of all support requests.
  • Continuous Improvement: Analyze ticket trends to identify root causes and implement long-term solutions to recurring technical issues.
Systems & Infrastructure Management
  • Collaboration & Messaging: Serve as the primary administrator for Google Workspace. Manage enterprise-wide email (Gmail), file storage (Drive), and collaboration tools.
  • Access Control: Oversee the creation and management of Google Groups and the assignment of folder/file permissions to ensure secure data access.
  • Endpoint Management: Oversee the lifecycle of all client hardware, including laptops, desktops, smartphones (iOS/Android), and tablets.
  • MDM & Automation: Manage and optimize Microsoft Intune and Level.io for automated provisioning, patch management, and security compliance.
  • Identity & Access: Supervise user lifecycle management within Active Directory and Entra ID (formerly Azure AD), ensuring secure and seamless access for all employees.
  • Platform Ownership: Act as the primary administrator for Freshservice. Configure workflows, automation rules, and dashboards to streamline the support process.
Knowledge Management & Shift-Left
  • Self-Service Strategy: Lead the initiative to "Shift-Left" by creating and maintaining a comprehensive Knowledge Base.
  • Content Creation: Oversee the production of high-quality knowledge articles, video tutorials, and FAQs designed to empower users and reduce Level 1 ticket volume.
  • User Training: Coordinate training sessions for end-users on hardware, software (including Google Workspace best practices), and cybersecurity.
Operations & Asset Management
  • Procurement: Manage vendor relationships for hardware and peripheral procurement.
  • Inventory Control: Maintain an accurate inventory of all IT assets and manage the refresh cycle for aging hardware.
  • Peripheral Support: Ensure consistent uptime and support for office peripherals, including printers, scanners, and conference room technology.

Who you are:
  • Experience: 5+ years of IT support experience, with at least 2 years in a leadership or supervisory capacity.
  • Technical Proficiency: * Advanced administration of Google Workspace (Gmail, Drive, Groups, Admin Console).
  • Deep understanding of Microsoft 365 ecosystem (Entra ID, Intune).
  • Experience with Freshservice or similar ITSM platforms.
  • Familiarity with Remote Monitoring and Management (RMM) tools like Level.io.
  • Leadership Skills: Proven ability to motivate a technical team and communicate complex technical concepts to non-technical stakeholders.
  • Strategic Mindset: A strong focus on documentation, process improvement, and data-driven decision-making.
  • Industry Context: Experience in the construction or electrical engineering industry is a plus but not required.

Who we are:
At Aldridge, we invite you to be a part of our dynamic team, where your skills are not only valued but crucial to our success. As we pursue our vision to be the First Choice for Energy and Transportation infrastructure projects, we welcome fresh perspectives and prioritize teamwork to drive our industry-leading safety, innovation, and execution.
Our culture is rooted in family-centeredness, with third-generation leadership guiding our unwavering spirit of innovation and entrepreneurship. With over 2,000 industry experts dedicated to our vision, we actively contribute to and uplift the communities impacted by our infrastructure projects and our Aldridge family.
Built on collaboration and a commitment to mental wellness, our core values create an unparalleled sense of unity and camaraderie within our organization. Through team-building events, open-door policies, and visible executive presence, we foster an environment where everyone can thrive, innovate, and make a meaningful difference. Join us in building the infrastructure that keeps the world moving and connected - become a part of the A-team to start building and strengthening your career today!
What we offer:
The annual base pay for this role is between $110,00.00 - 140,000.00. The actual pay is dependent upon many factors, including: location, work experience, education, training, transferable skills, business needs, and market conditions. The base pay range is subject to change and may be modified in the future. The role may also be eligible for a bonus. Aldridge provides a comprehensive benefits package that includes the following:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Wellness Incentive Programs
  • Short and Long Term Disability
  • Flexible Spending Accounts
  • Life Insurance
  • Legal Assistance
  • Identity Protection
  • Accident & Critical Illness Insurance
  • Company 401(k) Matching Contributions
  • Paid Time Off (PTO)
  • Employee Assistance Program (EAP)

This job-specific task list covers only the most important job duties. Employees assigned to this position title will also perform other occasional work assignments not mentioned above, including temporary assignments, training assignments, and other related duties. Aldridge is an EEO Employer and will recruit, hire, train, and promote people in all job classifications without regard to race, color, national origin, age, religion, disability status, gender, sexual orientation, gender identity, genetic information, veteran status, marital status, or any other characteristic protected by law.

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