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Client Support Representative Jobs in Houston, TX

Artech Information System LLC

DESKSIDE SUPPORT

Houston, TX · On-site

$19.25 - $24.50/hr

Deskside Support Representative Distributed Client Services Location:Houstan,TX Duration: 12 + Months (with possible extension) * Skills Required deskside support technician with at least 3 years ...

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All JobsClient Support Representative JobsClient Support Representative Jobs in Houston, TX

Client Support Representative information

See Houston, TX salary details

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How much do client support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client support representative in Houston, TX is $15.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $17.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client support representative, and why are they important?

To thrive as a Client Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving client issues effectively. These skills ensure efficient issue resolution, high client satisfaction, and retention in a service-driven role.

What does a client support representative do?

A client support representative assists customers by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

How does a client support representative typically collaborate with other departments to resolve client issues?

Client Support Representatives frequently work alongside teams such as technical support, sales, and account management to resolve complex client issues efficiently. When a client’s concern extends beyond basic troubleshooting, representatives coordinate with specialized departments to gather information, escalate issues, and ensure seamless communication. This cross-functional collaboration helps deliver timely solutions and maintain high customer satisfaction. Building strong relationships with colleagues in other departments is key to success in this role.
Client Support Representative jobs near you
Infographic showing various Client Support Representative job openings in Houston, TX as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $32,226 per year, or $15.5 per hour.

Client Support - Bilingual in Spanish

Universal Processing

Houston, TX • On-site

$3.5K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

This role is intended for Spanish fluent speakers, including reading and writing proficiency.
Are you ready to go uP?
  • We are named in Top Workplaces NYC for 2021, 2024, and 2026!
  • We are one of the winners of USPAACC's Fast 100 Asian American Business awards
  • We are recognized as one of the Top 5000 in Inc. Magazine's Fastest Growing Private Companies
  • We were a finalist for Best ISO of the Year by ETA in 2024
  • We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

Want to learn more about our company events?
Click here: Universal Processing Company Events
Why Should You Join Universal Processing?
  • You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
  • You are passionate to serve and support our local community and their growth
  • You get on-the-job training to get you familiar with the industry and the role
  • You get medical, vision, and dental coverage, generous PTO, 401k
  • We offer periodic performance review for potential salary increase
Compensation: This is a non-exempt position, with a monthly salary of $3,150 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500.
Role Summary: The Client Support role is a fully onsite position 5 days a week in our Houston, TX office. This position is a critical role that interacts directly with our clients and supports our sales effort.
A Work Day of a Client Support
Responsibilities:
  • Processing client applications for different credit card processing services, and inputs client information by using company client management system.
  • Listening and responding to customers' concerns and needs; identifies customers' requirements and provides the appropriate solutions.
  • Checking to ensure that appropriate changes were made to resolve clients' problems.
  • Keeping records of clients' interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
  • Serving as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.
  • Providing technical assistance and support for incoming queries and issues related to terminal hardware.
  • Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
  • Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.

Qualifications:
  • Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
  • Bilingual proficiency in Spanish is required; must be able to read and write.
  • Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
  • Able to actively listen to clients and interact with clients in a friendly and patient manner
  • Able to take initiative to solve problem effectively
  • Self-motivated to learn new systems and installation of products
  • Able to accomplish tasks before deadlines and be detail-oriented
  • Able to work efficiently as part of a team and as an individual
  • Proficient with Excel and Word

About uP:
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP's consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let's Go uP, to commemorate its legacy and evolution.
At Let's Go uP, we are an equal employment opportunity employer.
To learn more about us, please visit us at: https://letsgoup.com.
Let's Go uP Together!

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