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Client Support Manager Jobs in Springboro, OH (NOW HIRING)

EssilorLuxottica Group

Sales Support Coordinator

Mason, OH

$19.25 - $26/hr

Customer/client support experience * Excellent communication skills (written/verbal) * Knowledge of Microsoft Office Product Suite * Comfort managing telephonic relationships PREFERRED QUALIFICATIONS

FISCHER HOMES

CLIENT EXPERIENCE MANAGER

Dayton, OH · On-site

Job Summary As a Client Experience Manager, you will serve as the primary point of contact for ... Travels between office locations and community sites to support customer meetings and perform ...

Essilor

Sales Support Coordinator

Mason, OH · On-site

$19.25 - $26/hr

Customer/client support experience * Excellent communication skills (written/verbal) * Knowledge of Microsoft Office Product Suite * Comfort managing telephonic relationships PREFERRED QUALIFICATIONS

Fischer Homes

CLIENT EXPERIENCE MANAGER

Dayton, OH · On-site

Job Summary As a Client Experience Manager, you will serve as the primary point of contact for ... Travels between office locations and community sites to support customer meetings and perform ...

EssilorLuxottica

Sales Support Coordinator

Mason, OH · On-site

$19.25 - $26/hr

Customer/client support experience * Excellent communication skills (written/verbal) * Knowledge of Microsoft Office Product Suite * Comfort managing telephonic relationships PREFERRED QUALIFICATIONS

OPSPro, LLC

IT Support Specialist

Springboro, OH · On-site

Provide remote and in-person technical support, incident, and problem management to end users on ... Experience with Office365 end user/client support * Working knowledge of computer networks and ...

OPSPro

IT Support Specialist

Springboro, OH · On-site

Provide remote and in-person technical support, incident, and problem management to end users on ... Experience with Office365 end user/client support * Working knowledge of computer networks and ...

OPSPro, LLC

IT Support Specialist

Springboro, OH · On-site

Provide remote and in-person technical support, incident, and problem management to end users on ... Experience with Office365 end user/client support * Working knowledge of computer networks and ...

The Misch Group

Jr Financial Consultant

Dayton, OH

This role includes a blend of relationship management, project coordination, report creation, and client support. You'll work closely with leadership and analyst teams to support a wide range of ...

Essilor

National Account Manager

Mason, OH · On-site

$91K - $117K/yr

Business to Business client support experience * Strong analytical skills * Flexibility to travel ... Territory management skills * Experience using SalesForce.com * Goal driven high performer with ...

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All JobsClient Support JobsClient Support Manager JobsClient Support Manager Jobs in Springboro, OH

Client Support Manager information

See Springboro, OH salary details

$22K

$49.2K

$107.6K

How much do client support manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for client support manager in Springboro, OH is $49,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,600.00 and $56,000.00 per year, depending on experience, location, and employer.
What cities near Springboro, OH are hiring for Client Support Manager jobs? Cities near Springboro, OH with the most Client Support Manager job openings:
Infographic showing various Client Support Manager job openings in Springboro, OH as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 8% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,204 per year, or $23.7 per hour.
Technical Product Support Supervisor

Technical Product Support Supervisor

CSafe Global

Monroe, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Join CSafe as a Product Support Supervisor and lead the evolution of our Product Support team into a world-class center of product expertise and customer enablement. In this role, you will serve as the primary product knowledge expert for our active and passive temperature-controlled solutions, supporting customers, partners, and internal teams through technical training, knowledge development, and continuous improvement initiatives. This is an exciting opportunity for a customer-focused leader who is passionate about technical excellence, collaboration, and delivering an exceptional customer experience.

About Us:
CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission.

What you'll do:

  • Supervise and develop the Product Support team; set individual and team performance goals and conduct performance reviews.
  • Serve as the primary subject matter expert (SME) on all CSafe active and passive temperature-controlled products — the go-to resource for internal and external product knowledge questions.
  • Respond to product knowledge inquiries from customers, service center partners, Sales, Operations, and Customer Service teams; escalate or redirect repair and maintenance decisions to the appropriate technical operations owner.
  • Build, maintain, and continuously improve the product knowledge base, including technical documentation, knowledge articles, troubleshooting guides, and Service Information Letters (SILs).
  • Collaborate with Engineering and Quality teams to stay current on product updates, modifications, and technical bulletins; translate changes into accessible, audience-appropriate knowledge resources.
  • Develop and deliver product training programs for internal teams (Sales, Customer Service, Operations) and external stakeholders (customers, service center partners).
  • Support customer onboarding and product education initiatives to drive successful product adoption and usage.
  • Monitor product knowledge inquiry trends to proactively identify and close knowledge gaps across the organization.
  • Partner with Customer Service Supervisors to support escalated product-related inquiries that require deep product expertise.
  • Coordinate with the Training & Readiness function to ensure product knowledge content is current and integrated into broader learning programs.
  • Identify opportunities for process or content improvements; serve as the change agent for implementation within the Product Support function.
  • Perform other duties as assigned.

Education & Experience

  • Bachelor’s degree in a technical, business, or related field preferred.
  • In the absence of a degree, 7+ years of relevant experience in a product knowledge, technical support, or related role is required.
  • 3+ years of supervisory or lead experience.
  • Experience in aerospace, pharmaceutical cold chain, or a related technical industry preferred.
  • Experience developing or maintaining technical documentation, training content, or knowledge management systems is strongly preferred.

Knowledge Skills & Abilities

  • Background knowledge of FAA/EASA Part 145 maintenance requirements is advantageous; direct compliance ownership is not required for this role.
  • Excellent communication and presentation skills; demonstrated ability to translate complex technical product information for varied audiences.
  • Proven ability to develop and maintain technical documentation, training materials, and knowledge base content.
  • Strong leadership and coaching skills; able to hold a team accountable while fostering a positive, development-oriented environment.
  • Analytical thinking and problem-solving skills.
  • Strong interpersonal skills and collaborative mindset; comfortable working across functions and with external stakeholders.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) — Intermediate to Advanced.
  • Organizational skills; able to balance multiple priorities and manage competing demands.
  • Professional demeanor and ability to maintain positive relationships with internal and external customers under varying conditions.

Why Join Us?

At CSafe, we foster an exciting, collaborative, and inclusive work environment that promotes both personal and professional growth. Here’s what we offer to our employees:

  • Paid Time OFF (PTO) starting at 25 days & Paid Holidays
  • Medical, Dental and Vision Insurance
  • 401k with Employer Match
  • Group Life & Disability
  • Health Spending Account Options
  • Identity Protection
  • Employee Assistance Program
  • Travel Assistance Program
  • Financial Wellness Program
  • Tuition Reimbursement
  • Parental Leave
  • Referral Program
  • Gym Membership Reimbursement

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.