Client Support Manager Jobs in Philadelphia, PA (NOW HIRING)

Description

Keches Law Group, P.C. is a well-established, 50 attorney law firm with offices in Milton, Bridgewater, and Worcester, MA, practicing in the areas of workers' compensation, personal injury, and medical malpractice.

Keches Law Group’s Philadelphia office handles all aspects of personal injury cases including motor vehicle accidents, construction accidents, workers’ compensation, class actions and product liability claims. We are growing in Pennsylvania, bringing the quality, compassion, and results that the people of Massachusetts, and all of New England, have experienced from Keches Law Group’s 40 years of serving their communities.

We are seeking a highly motivated Pre-Litigation Support Manager to join our team.

The mission of the Pre-Litigation Support Manager is to assist and drive negotiations and case management to get clients the maximum payout for their cases within practicable timeframes, while maintaining a reasonable allocation of time to meet case load demands, as well as providing excellent customer service that keep our clients happy and satisfied.

Responsibilities:

• Review the case records: medical records, pictures, police reports, income statements, etc.
• Analyze records to come to proper demand for settlement.
• Write demand letters and other correspondence.
• Make calls to adjusters to negotiate claims.
• Communicate to the client while providing exceptional customer service.
• Updating clients regularly as to the status of their case.
• Process the necessary paperwork to accept settlement: release, negotiation and satisfaction of medical liens, and the distribution of funds.
• Prioritize work based on a case list.
• Respond to emails, calendars, etc.
• Update Litify (Sales Force) case management.

Qualifications:

• Experience with the insurance claims process in general (claims adjuster/settlement analyst) is a strong preference.
• Ability to read and understand medical records.
• Ability to build quality arguments via writing and verbal communication.
• Ability to analyze reports/records and make accurate conclusions based on these reports.
• Ability to focus in depth on each case, while handling multiple cases throughout the day.
• Ability to organize and prioritize an extensive case load.
• Excellent communication skills: verbal and written communication.
• Attention to detail.
• Self-direction, process oriented.
• Experience in documentation, review, and analysis of electronic documents
• Comfortable with technology, especially around case, customer, and project management.

Required Education and Experience:

• Bachelor’s degree is preferred
• 5+ years of prelitigation/paralegal / legal or insurance case management

Office Schedule

• Monday – Friday
• 8:30am - 5:00am (EST)

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role, however the employee may at times be required to sit; stand; walk; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

AAP/EEO Statement

Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.

Keches Law Group complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.