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Client Support Manager Jobs in Norwalk, CT (NOW HIRING)

Versana

Client Support Manager

New York, NY · On-site

$160K - $180K/yr

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

Versana

Client Support Manager

New York, NY · On-site

$160K - $180K/yr

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

Versana

Client Support Manager

New York, NY

$160K - $180K/yr

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

Arch.co

Client Support Specialist

New York, NY · On-site

$95K - $110K/yr

Our Company Arch is a Series B financial technology company that automates the management of ... Client Support Specialist As a Client Support Specialist , you will be a key liaison between our ...

Thrive

Client Support Engineer

New York, NY · On-site

$80K - $105K/yr

... Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture ... site support to all client issues, responding to service tickets of the client's requests or ...

Arch

Client Support Specialist

New York, NY · On-site

$95K - $110K/yr

Our Company Arch is a Series B financial technology company that automates the management of ... Client Support Specialist As a Client Support Specialist , you will be a key liaison between our ...

JCW Group

Client Support Associate

New Canaan, CT · On-site

$60K - $70K/yr

Coordinate new client onboarding, handle account setup tasks, and keep CRM records up to date ... Support treasury products by managing documentation, conducting periodic reviews, and ensuring ...

New

PayArc

Client Support Specialist

Greenwich, CT · On-site

$70K/yr

This position reports directly to the Client Engagement Manager. Requirements Responsibilities ... Configure and support payment solutions, including payment terminals, online payment methods, and ...

PayArc

Client Support Specialist

Old Greenwich, CT · On-site

$19 - $25.75/hr

This position reports directly to the Client Engagement Manager. Responsibilities & Duties ... Configure and support payment solutions, including payment terminals, online payment methods, and ...

Payarc LLC

Client Support Specialist

Greenwich, CT · On-site

$70K/yr

This position reports directly to the Client Engagement Manager. Requirements Responsibilities ... Configure and support payment solutions, including payment terminals, online payment methods, and ...

Payarc LLC

Client Support Specialist

Greenwich, CT · On-site

$20.25 - $27.25/hr

This position reports directly to the Client Engagement Manager. Requirements Responsibilities ... Configure and support payment solutions, including payment terminals, online payment methods, and ...

Payarc LLC

Client Support Specialist

Greenwich, CT · On-site

$20.25 - $27.25/hr

This position reports directly to the Client Engagement Manager. Requirements Responsibilities ... Configure and support payment solutions, including payment terminals, online payment methods, and ...

TLA Tech

Director of Client Support

New York, NY · On-site

Director of Client Support Location: Remote, USA Department: Customer Success About Syllo Syllo is ... Our technology supports Fortune 500 companies and AmLaw 200 firms managing their most complex ...

TLA Tech

Director of Client Support

New York, NY · On-site

Director of Client Support Location: Remote, USA Department: Customer Success About Syllo Syllo is ... Our technology supports Fortune 500 companies and AmLaw 200 firms managing their most complex ...

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Showing results 1-20

All JobsClient Support JobsClient Support Manager JobsClient Support Manager Jobs in Norwalk, CT

Client Support Manager information

See Norwalk, CT salary details

$25.1K

$56K

$122.5K

How much do client support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for client support manager in Norwalk, CT is $56,016.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $63,700.00 per year, depending on experience, location, and employer.
What cities near Norwalk, CT are hiring for Client Support Manager jobs? Cities near Norwalk, CT with the most Client Support Manager job openings:
Infographic showing various Client Support Manager job openings in Norwalk, CT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,016 per year, or $26.9 per hour.

Client Support Manager

Versana

New York, NY • On-site

$160K - $180K/yr

Full-time

Re-posted 20 days ago

Job description

About Us
Versana is an industry-backed fintech on a mission to improve the syndicated loan market. By digitally
capturing agent banks' data in real time, Versana provides unprecedented transparency into loan- level details and portfolio positions-bringing efficiency and speed to the entire market. Through our platform, participants can be confident they are accessing the market's most credible source of deal information.
About You
We are looking for an experienced Client Support Manager who is eager to make a meaningful impact.
This role balances people leadership with hands-on ownership of inbound requests and escalations. You will lead the day-to-day customer support function, including monitoring and triaging tickets, resolving client issues within agreed service levels, establishing best practices, tracking and reporting support metrics, and continuously improving the tools and processes that power the team.
Key Responsibilities
• Build, manage, and mentor the client support team, fostering a culture of excellence and accountability
• Define and maintain processes for responding to client requests; coordinate with internal and
external teams to drive timely resolution
• Serve as the primary escalation point for complex client issues; remove blockers and support the
team through resolution
• Configure and optimize support tools and systems to ensure efficient team operations
• Proactively monitor the production platform and support queue; analyze support metrics to
identify trends and implement improvements
• Develop and deliver regular reporting and insights for the management team
• Set team goals and coach the team to meet or exceed service-level targets (response time,
resolution time, and quality)
• Own and enforce support standards, including response and resolution SLAs and escalation
procedures
• Triage, categorize, and prioritize client issues to ensure timely routing and resolution
• Partner closely with Versana Product and Technical teams to resolve client issues and drive
product and process improvements
Must Haves
• 3-7 years of experience leading and scaling a customer/client support team
• Experience with ticketing systems, workflows, and SLA-driven support operations
• Knowledge of financial products and markets, or experience in a fintech environment
• Experience supporting a SaaS product in a technical support environment; comfortable with
technical terminology and troubleshooting
• Comfortable working in a fast-paced startup environment with changing priorities
• Hands-on leader who can balance team management with direct client support work
• Ability to manage multiple priorities and partner effectively with cross-functional stakeholders
• Excellent interpersonal skills and active listening
• Strong verbal and written communication skills
• Client focus and empathy
• Independent self-starter who can execute with minimal supervision
• Proficiency in Microsoft Office Suite
Nice to Haves
• Understanding of relational databases and experience with SQL queries
• Experience with Zoho, Zendesk, or similar ticketing systems
$160,000 - $180,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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